Steinke Services Inc

Please accept this letter as our response to the complaint filed on our about August 23, and assigned an ID #***.The complainant hired our company by enlisting the services of *** ***Mr*** provided the complainant with his business card which clearly identified our company as his
employer and identified Mr*** as a licensed elecfficianIn fact, Mr*** has been a licensed electrician with our company for many years and his elecfrical license is held under Steinke Services, IncThe complainant was billed for Mr*** services at $70.00/hour and my services at $50.00/hourThese billing rates for licensed and experienced elecfricians are wholly in line with our industry's standardsA copy of our interim billing statement is attached hereto for your reference and clearly shows the goods and services provided and the number of hours worked by each electricianSTEINKE SERVICES INC*** *** *** *** *** *** ** *** Phone: *** E-Mail: *** Licensed: Carpenters-Contractors-Elecfficians The complaint only began complaining about quality and workmanship after she received our interim billing statement, which she has not paid to dateThe goods and services we provided to the complainant at her request, are commensurate with (and in most cases exceed) our industry standardsAs we have indicated to the complainant, the job is not yet finishedShe will need to bring her account currentAt that time, we will pul our permit and she can find another electrician to finish the job.Our company has been in business for more than four decades and enjoys an excellent reputation in the industry and in our communityWe stand behind our professional practices and respectfully disagree with the complainants account of improper business practices.If there are any other questions or concerns we can answer, please feel free to contact me.Very sincerely yours,STEINKE SERVICES, INC.*** ** ***President(414) 378-6962Attachment: Billing StatementNote:Sent via E-Mail to [email protected] 09/01/16Sent via US Mail 09-01-to above address 09/01/16 Invoice to:
*** ***
*** *** *** Grafton, Wisconsin Invoice Number: *** Invoice Date: 24-May-Payment Terms: Payment due upon reei t Phone: 262-573- Sunday, April 17.' Demo Kitchen wiring for wall removal Friday, April : Demo second floor Y010b and Tube wiring, cut in new boxesStart running new cables in atticWednesday, April 27: Finish second floor bathroomFriday, April 29: Work on first floor dining-itchent, 2nd floor closetsTuesday, May : First Floor Friday, May Pick up materials tie in second floor Tuesday, May 10: Living - Dining Outlets Tuesday, May 17.• Install panel and connect Circuits Kitchen Outlets Permit CostsMaterial CostsBob: hrs @ $70/hr Bob: hrs @ $70/hr Phil: hrs @ $50/hr Bob: hrs @ $70/hr Bob: hrs @ $70/hr Phil: hrs @ $50/hr Bob: hrs @ $70/hr Phil: hrs @ $50/hr Bob: hrs @ $70/hr Bob: hrs @ $70/hr Phil: hrs @ $50/hr Bob: hrs @ 70/hr 1,1,TOTAL DUE: 5,

*** ***10:AM (minutes ago)tome***, thanks for sending this! The village inspector will be coming Tuesday morning to evaluate the electrical workI will submit my written response to Steinke services when this has been completedIn the meantime I have attached a couple photos of some of the "quality" work!Sent from Yahoo Mail for iPadOn Tuesday, September 27, 2016, 12:PM, Kim Schultz wrote:Hello Molly,Here is the response from the businessBusinessMost Recent MessageDate Sent: 9/2/12:00:AMPlease accept this letter as our response to the complaint filed on our about August 23, and assigned an ID #***.The complainant hired our company by enlisting the services of *** ***Mr*** provided the complainant with his business card which clearly identified our company as his employer and identified Mr*** as a licensed elecfficianIn fact, Mr*** has been a licensed electrician with our company for many years and his elecfrical license is held under Steinke Services, IncThe complainant was billed for Mr***'s services at $70.00/hour and my services at $50.00/hourThese billing rates for licensed and experienced elecfricians are wholly in line with our industry's standardsA copy of our interim billing statement is attached hereto for your reference and clearly shows the goods and services provided and the number of hours worked by each electrician.STEINKE SERVICES INC.1*** *** *** *** *** *** ** ***Phone:***E-Mail:[email protected]: Carpenters-Contractors-Elecfficians The complaint only began complaining about quality and workmanship after she received our interim billing statement, which she has not paid to dateThe goods and services we provided to the complainant at her request, are commensurate with (and in most cases exceed) our industry standardsAs we have indicated to the complainant, the job is not yet finishedShe will need to bring her account currentAt that time, we will pul our permit and she can find another electrician to finish the job.Our company has been in business for more than four decades and enjoys an excellent reputation in the industry and in our communityWe stand behind our professional practices and respectfully disagree with the complainants account of improper business practices.If there are any other questions or concerns we can answer, please feel free to contact me.Very sincerely yours,STEINKE SERVICES, INC.*** ** ***President(414) 378-6962Attachment: Billing StatementNote:Sent via E-Mail to *** 09/01/16Sent via US Mail 09-01-to above address 09/01/16 Invoice to:
*** ***
*** *** ***
*** *** *** Invoice Number:***Invoice Date:24-May-16Payment Terms:Payment due upon reei tPhone:262-573-3074 Sunday,April 17.'Demo Kitchen wiring for wall removalFriday, April 22:Demo second floor Y010b and Tube wiring, cut in new boxesStart running new cables in attic.Wednesday, April 27:Finish second floor bathroom.Friday, April 29:Work on first floor dining-itchent, 2nd floor closets.Tuesday, May 3:First FloorFriday, May 6Pick up materials tie in second floorTuesday, May 10:Living - Dining OutletsTuesday, May 17.•Install panel and connect CircuitsKitchen OutletsPermit Costs...Material Costs...Bob: hrs @ $70/hrBob: hrs @ $70/hrPhil: hrs @ $50/hrBob: hrs @ $70/hrBob: hrs @ $70/hrPhil: hrs @ $50/hrBob: hrs @ $70/hrPhil: hrs @ $50/hrBob: hrs @ $70/hrBob: hrs @ $70/hrPhil: hrs @ $50/hrBob: hrs @ 70/hr140.00560.00400.00350.00420.00150.00560.00400.00140.00490.00350.00490.00115...⇄ DUE: 5,