Steinle Pontiac-Cadillac-GMC Truck Inc.

My daughter bought a vehicle from Steinle in Oct They were helpful with the paperwork at the time of buying it and we left on good terms A few days ago she was pulled over and the sheriff explained that her plates were still registered to her old car She was told by the sheriff and a worker at the BMV that this was the dealerships fault and she told the sheriff that we all assumed when we pulled out of the dealership that all the registration was being taken care of through them The sheriff told her that this actually happens often and that all dealerships are different but they should have told her if it was her responsibility She had to miss a day of work to go to court and pay a fine and court costs She called and spoke with a manager after her appearance in court to explain the situation and she was hoping to get reimburse for at least the fine The manager was rude and sarcastic with her and she was very upset after speaking with him He told her "I disagree with you but you're the customer so I have to agree", "If you were my kid, I would have said shame on you for not having this taken care of", and "I guess I'll have to tell my sales people that they need to be better babysitters" When she asked about the charge of a registration fee on her invoice he said that was a "business fee" My husband was furious after hearing this and called that manager back to speak with him The company still failed to do anything Needless to say we will never return there and we will never refer them to our friends and family