Stella & Dot LLC

Only certain items for the KEEP Collective Black Friday sale were discounted 50%, those items were clearly marked when a customer clicked on the email flier, which took prospective shoppers to the webpage with all the discounting products. Items that were not part of the Black Friday sales were...

not displayed and were only available through the regular purchasing site and when transferring these items to the cart, they would have not shown the discount amount.  The other email flier was a host marketing offer and discount applied only when you agreed to be a hostess for a KEEP Collective Design session.

Apologies for the delay.  This issue has been resolved with credit provided for the starter kit.

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. Sincerely, [redacted]

Stella & Dot Customer Service provided a return label to the customer, however customer chose to send product back using her own method of delivery, S&D did not charge her the [redacted] return cost.  Unfortunately because S&D didn't have a way to track the return it took a bit longer to provide a refund, but once customer provided the tracking number, the package was located and refund provided.

This issue was closed on [redacted] by providing the customer a full return credit.  Credit was held until the customer returned the product, which took a bit of extra time.

Complaint: [redacted]I am rejecting this response because: the business stated that this was an email that advertised the 50% sale.  That is incorrect.  This was a flyer I received in the mail along with a catalog with their merchandise.  The flyer simply said 50% off Black Friday Sale.  The flyer was attached on the first complaint.  There was no attachment, it wasn't an email, there were no instructions to specific items for the Black Friday Sale, it said, " 50% off Black Friday Sale".  I strongly feel they messed up on the flyer.  They cannot assume the consumer will understand what they meant to say.  They as a business must go with what the flyer said and correct it on the next flyer they send out.  
 
They are being very very unfair to the consumer, even breaking fair trade laws.  If you go to buy something at any other dept store and an item is mis marked, they must sell it to you how it was marked and then go back and fix the mistake.  This s what is happening here.  They made a mustake in the wording on their flyer and now will not live up to it.  I am becoming very agitated with the company insulting my intelligence and acting like I am stupid and can't read.  I can read and comprehend.  They need to fix this and credit my money.  I will not stop until they do....
 
[redacted]Sincerely,[redacted]

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is partially satisfactory to me.
I have...

received the refund for the starter kit, but no refund from all other items I purchased within six months per the buyback policy. I am not fully satisfied with this outcome, but it is not cost effective to pursue further litigation of full refund.
Sincerely, [redacted]

Hi [redacted],
The Stella & Dot brand is focused on continuous improvement and we greatly value your feedback! We do understand how frustrating it can be to fall in love with an accessory and then have something go wrong.
 
Based on the information you provided when you contacted the...

Delight Center, we researched the Stylist account to see if we could look up the original order for the event your friend’s friend attended. That Stylist only placed 1 order back in [redacted] that contained jewelry but no totes and she stopped being a Stylist shortly after that. Unfortunately, since we cannot find any purchase history related to the gifts you received and items from [redacted] would be outside of our manufacturer’s warranty, we will be unable to replace those items for you.
 
We apologize for any disappointment this has caused and we value you as a future customer. We would be happy to offer you 20% off your next order and I can have a Supervisor reach out to you to place that order for you if you would like? 
 
If you have further questions, our Delight Center is here to assist you by phone, chat and email Monday through Friday 6am-5pm PST and by chat and email on Saturdays 8a-5p PST.
 
Warm Regards,
Amy
 
Amy Price
Director, Operations – Delight Center

Complaint: [redacted]I am rejecting this response because: Yes, I did receive credit, but was charged for a return...

label which I never used PLUS never reimbursed for the [redacted] it cost me. The seller claims they did not receive the items back for a while, which is also very untrue. Just totally unhappy with the whole transaction with this company.  I purchase many items online and through many businesses, and the customer service here was a nightmare. Unfriendly, I was hung up on and very disrespectful and rude.Sincerely,[redacted]

Hi [redacted],
The Stella & Dot brand stays focused on continuous improvement; so, we greatly value your feedback! We do understand how frustrating it can be to fall in love with a piece of jewelry and then have something go wrong. We apologize for any disappointment you may have experienced...

and sincerely hope that your love for our products remains strong. We have processed a replacement for you (order # 104684976) so that you can continue to enjoy this lovely bracelet.  You should be receiving the gold Renegade bracelet within 3-5 days.
 
We appreciate you sharing your feedback related to the return policy as well. We are currently reviewing the policy to insure clarity.
 
If you have further questions, our Delight Center is here to assist you by phone, chat and email Monday through Friday 6am-5pm PST and by chat and email on Saturdays 8a-5p PST.
 
Warm Regards,
Amy
 
 
Amy Price
Director, Operations – Delight Center