Stella's Hair Braiding

After getting her hair braided at my shop on 7/15/2016, the customer called me the next morning to let me know that she was not happy with the service she received the day beforeShe did come in that morning and I instructed one of my braiders to fix the braids to the customer's likingThe braider performed the job satisfactorily and the customer left; and that was the last time I heard from her until receiving the complaint she filed with your BureauThe customer’s allegations of having been screamed at in my salon are just preposterous for the simple reason that we do not scream at our customers, let alone in the presence of other customersAt Stella's Hair Braiding we strive to be courteous to each every one of our customers.Given that the customer kept the braids, I am proposing to refund her half of the $she paid for our services which is $That offer is contrary to our store policy which stipulates no refund, but I believe that is the way to put the issue to rest.Please feel free to contact me at the above number, should you need more clarifications.Sincerely,Stella *A [redacted]

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed as Answered]
Complaint: ***
I am rejecting this response because:mum sorry I am using my phone to respondI wish I can use my computer to respondSalon owner is a lying and everything she said here is a lieI wonder how long as business owners they been doing this.I am requesting full refund and if they can offer it I have no choice but to take them to courtI am not looking for a hand me down, ( I have a very good job and financially stable) This is not about money, it's about business practice and taking advantage of peoplewhat is right is rightIf I was looking for money I could have asked for the money I spend for the urgent care and medication which makes total over $I am looking for the money I spent at her shop since they knowlnly gave me an infected hair and she called me yelling telling me they told me it was allergic I don't know why should would lie like thisI honestly don't want this to happen to someone else..people seriously need to be awareI am willing to fight this to the end because I was wrong and they are trying to take advantage of me because I look young and I didn't stand there and act like foolThey think I was just going to let it go like a foolI am a professional woman with youngs children that I need to set good examples to, they weren't going to take me out of my character. for someone that claimed to be a Goldly person and played Christian music at salon this is very shameful and not Christian like at allThank you so much for reaching out and please people need to knowI've attached some pictures for your use only If she plan to give me full refund they can mail money order or cashier check as I will not visit shop ever again in my lifeIf not I have no choice but to take them to courtI will be filing papers as soon as I get final decline.
Regards,
*** ***

After getting her hair braided at my shop on 7/15/2016, the customer called me the next morning to let me know that she was not happy with the service she received the day beforeShe did come in that morning and I instructed one of my braiders to fix the braids to the customer's likingThe braider
performed the job satisfactorily and the customer left; and that was the last time I heard from her until receiving the complaint she filed with your Bureau. The customer’s allegations of having been screamed at in my salon are just preposterous for the simple reason that we do not scream at our customers, let alone in the presence of other customersAt Stella's Hair Braiding we strive to be courteous to each every one of our customers.Given that the customer kept the braids, I am proposing to refund her half of the $she paid for our services which is $That offer is contrary to our store policy which stipulates no refund, but I believe that is the way to put the issue to rest.Please feel free to contact me at the above number, should you need more clarifications.Sincerely,Stella *A***

Dear Sir/Madam, When this customer came to my shop on Saturday May 28", 2016, she stated that she missed her appointment with a hairstylist at another salon to get her hair weaved and that she needed to get her hair done in order to attend an event that Saturday eveningShe had with her a few packs
of human hair that she would have used had she not missed her appointment at the other salonSo, she wanted to get the hair style called crochet at my shop with the hair she brought; but I explained to her that she could not get crochet with that kind of human hair as the hair is too shortRather I told her that there were a couple of stylists who could do her weave with the hair she broughtShe insisted that she wanted crochetSo, I told her that given that the hair she brought could not do crochet, she could buy packs of human hair at $at my shop for her crochetAt first, she turned down my offer, left the salon, but came back a few minutes later to take my offerI instructed my hairstylist to do her the crochet after washing and blow drying her hairWhen the hairstylist was done, she bought a scalp anti-itch spray as most customers doHer total came down to $($for the service, $for the packs of human hair, and $for hair wash), as she paid cash ($5) for the hair sprayShe left and I have not heard from her until Friday June 3", 2016, when she called me to complain that she developed some skin irritation as the result of the human hair she bought at my salon for her crochet, and that she needed the hair taken outShe even spoke with my salon manager (her so-called front desk clerk) who told her to come in so he could take a look at the kind of skin irritation she was complaining aboutThe customer came in the salon and showed the skin irritation around her neck area to my salon manager who instructed the hairstylist who did her hair that Saturday to take the crochet outWhile she was being taken care of, my salon manager called me and briefed me about the situationAnd given that this particular customer had gotten other hairstyles done at my shop several times before, I considered her as regular clientTherefore I have instructed my manager to get her a refund for half of the money she spent on that Saturday; because in my type of business, that is one of the ways you keep a customer (especially a regular customer like her)The customer agreed to the deal and after her hair was taken out, she went to see the salon manager to proceed with her $refund (because we do not do refund when we wash your hair, that customer won't get any money back on the $we charged her for that service)But given that when the customer came in to get her hair removed, we did not raise any objection to her allegations and proceeded to take her hair out, she got greedyThus at the front desk, she requested to be refunded 60% of the money she spent that SaturdayThe manager brought her attention to the fact that the salon does not issue a refund, only store credit; but she would get that refund because she's been a regular customer over the past years; and that she should stick with the deal we struck, which was for her to get a $refundAt that point, the manager requested the customer sign a form stating she agreed on getting the $refundThe customer got upset and told the manager that she would not sign the form and pass on that deal and call her lawyer, because she believed the salon has insuranceMeaning she could get a lot of money if she sued my businessThe manager replied that even if the salon has insurance; it does not cover skin irritationThe customer went on to say she would call the police and the manager told her she was free to do soAfterwards, the customer left the shop without finalizing the refund processWhen my manager briefed me about what happened with that customer, I called her customer and tried to resolve the issue with her to no availI emphatically reject the customer's allegations that the hair I have sold her caused her allergy for the following reasonsFirst, I do not see what I would gain by selling her a defective product (human hair in this case); knowing that doing so would ruin my over 15-year excellent reputation in this businessBesides, I have sold this type of human hair to several customers before and not a single one of them got allergic to itSecond, why when the customer started feeling some discomfort with the hair the very next day as she alleged in her complaint, she did not get in touch with me? Third, why keep the hair she claimed she got allergic to for a week before calling me to complain about it? When you get allergic to something you don't keep/use it over an extended period of time: You get rid of it as quickly as possibleEspecially when that customer noticed the next day after my service was rendered that her “scalp was inflamed, itchy, broken out and her neck and ears started to turn red”, as she alleged in her complaintFourth, when the customer came in my salon to get her hair removed, neither my manager nor hairstylist acknowledged that the hair we sold her might cause allergy that could get worse when one is exposed to the sunThe customer knows exactly what caused her skin irritation and it is not the hair I have sold herSkin irritation (allergy) can derive from a variety of sources such as wool, chemicals, soaps, poison ivy, and even foodsTherefore, singling out the hair I have sold her as the source of her skin irritation is just preposterousShe just took my kindness for a sign a weakness and wanted to capitalize on her skin irritationDespite all the aforementioned reasons, I am still willing to honor my part of the agreement I have made with this customer, which is the $refundShe is free to stop by my salon anytime to complete the $refundBut unfortunately I cannot issue her the full $refund as she has requested, Please feel free to contact me at the above number, should you need more clarificationsSincerely,Stella M