Stellar Web Design

Mr. [redacted] did purchase product from our company. He purchased an American manufactured Sconce on 1/5/2016. Mr. [redacted] received his fixture on 1/28/2016. Mr. [redacted] did send us an email on...

1/29/2016 stating he had a stripped screw and would we send him a replacement screw or two. Unfortunately this email was missed. He resent us a email on 2/16/2016 we received it right away and responded promptly. Replacement screws were sent to Mr. [redacted] on 2/17/2016. 
We had apologized to Mr. [redacted] for missing his first communication with us.
 
I am a little bit concerned about the accuracy of Mr. [redacted]’s complaint.
 
In the Customers Complaint Mr. [redacted] states he placed the order the week of 1/18/2016. When the order was actually placed on 1/5/2016. But then below in Complaint Background, he states the order was placed on 12/4/2015 and he talked to our Company on 1/25/2016. Again the order was not placed until 1/5/2016 and it was not delivered to him until 1/28/2016. And then yes he did contact us on 1/29/2016 and 2/16/2016. But he never called us, only communicated thru email.
 
Customer Satisfaction is one of our primary concerns. Again , Our sincere apologizes for missing the first correspondence. Once that was noticed we took care of the customer promptly.
 
Please feel free to contact me with any other questions.
 
Kindest Regards,
[redacted]
Accounting Department Manager
Warehouse-Lighting.com &
Abraham Holdings
414-255-0487 Direct
414-525-9027 Office
[email protected]
www.warehouse-lighting.com

Mr. [redacted] did purchase product from our company. He purchased an American manufactured Sconce on 1/5/2016. Mr. [redacted] received his fixture on 1/28/2016. Mr. [redacted] did send us an email on 1/29/2016 stating he had a stripped screw and would we send him a replacement screw or two. Unfortunately this...

email was missed. He resent us a email on 2/16/2016 we received it right away and responded promptly. Replacement screws were sent to Mr. [redacted] on 2/17/2016. We had apologized to Mr. [redacted] for missing his first communication with us. I am a little bit concerned about the accuracy of Mr. [redacted]’s complaint. In the Customers Complaint Mr. [redacted] states he placed the order the week of 1/18/2016. When the order was actually placed on 1/5/2016. But then below in Complaint Background, he states the order was placed on 12/4/2015 and he talked to our Company on 1/25/2016. Again the order was not placed until 1/5/2016 and it was not delivered to him until 1/28/2016. And then yes he did contact us on 1/29/2016 and 2/16/2016. But he never called us, only communicated thru email. Customer Satisfaction is one of our primary concerns. Again , Our sincere apologizes for missing the first correspondence. Once that was noticed we took care of the customer promptly. Please feel free to contact me with any other questions. Kindest Regards,[redacted]Accounting Department ManagerWarehouse-Lighting.com &Abraham Holdings414-255-0487 Direct414-525-9027 Officecbenavides@warehouse-lighting.comwww.warehouse-lighting.com