Steller Floors

We paid $50,672 for flooring. We are experienced licensed contractors. We had a total breakdown in functionality. We cannot remove the boards (crucial and what is advertised). With the envelope-sized gaps, every spill, drip of water, or accident becomes a costly issue.

We have a varied climate in Georgia. These floors cannot handle that. There is nothing in their literature to call attention to that fact. We followed every single recommendation given to us for success. We purchased RH monitors at their request to keep things in line. The system itself is a mechanical connection that floats on top of any solid floor and that SHOULD be able to be removed with a provided suction cup. We were unable to ever remove the boards with the intended tool. We were down to a pry bar or putting a screw directly in the board to lift it, only to break the clip beneath it. This, of course, ruins the board as well—it's completely unsustainable.

Steller Floors provided an electric suction cup that was able to keep its grip on the board but would often break the crucial clip in the removal. We are left to reinstall the floors again and again, leave boards missing, or waste material because it is damaged in forced removal. After months of troubleshooting, jumping through every hoop they asked for, the company has told us it must be our home (even though we proved otherwise) and basically they won't do anything about it.

We had a conversation in the beginning with a salesperson on the phone who stated if we had issues, we could send it back, one with a co-owner where they stated they would want us satisfied and would probably repurchase (return it less a 'restocking' fee) it from us, only to be told later that wouldn't happen. Boards are popping up, damaging trim and other portions of our home. We have boards missing in every room in an attempt to mitigate new issues. We have to physically damage our floors every time there is a spill to avoid larger issues.