The event took place on August 2nd. My children were enrolled in STEM Camp from July 10th to 14th and again from July 31st to August 4th. I paid $1330.80 in full on January 14th. Providing day camp in a safe and educational environment for my children, STEM Camp only noticed on August 2nd, 8 full days after my youngest son had been at camp, that he did not meet the age limit. I accidentally entered the wrong year of birth on the enrollment form in January and entered 2016, the year of birth of my oldest child, under my youngest child's form. An honest mistake that should have been noticed upon the first day of camp, as my youngest is 4 years old, which is allowed under law to attend day camp; however, STEM Camp has an internal policy that doesn't allow children under 5. STEM Camp has made no attempt to resolve the situation. Instead, I was called a liar and told to pick up both my children immediately in a frantic phone call from their head office (I live in another area).
There are 4 issues I would like to report:
1 - REIMBURSEMENT POLICY IS UNSATISFACTORY: I believe I should be reimbursed for the two days that my children did not attend camp.
2 - NOT AS ADVERTISED: They advertise their camp as being science, technology, engineering and mathematics; our children made paper airplanes and played Minecraft on the computer. STEM Camp did not deliver on their advertised activities, as per their website, the kick-off email where they list the activities, none of these activities were delivered on.
3 - HEALTH AND SAFETY: Camp counselors for this camp are very young, from as young as 15 to 23. No one can speak to conduct of your child or the activities planned. Upon at least 3 pickups there weren't enough adults for the amount of children in attendance, at times only having 1 adolescent present for over 25 (or more) children in attendance. Children were basically left to do free play all day, with minimal supervision. Additionally, I found one child wandering downstairs by himself when I arrived early one day.
4 - HEALTH AND SAFETY: My son injured his head, and no one was able to provide detail of the incident on site. I have no details on what took place. The only information received was from a staff member to inform me of his fall. When I arrived at camp, no one on site was able to provide detail of the incident.
When I tried to discuss the issues noted above with the regional manager on site, after receiving a rude phone call from head office, no resolution was provided. I was not able to escalate my concerns to anyone - none of the contact information provided to parents worked - I received bounce backs on all emails listed on their website and provided to us as parents, including the Community Director. I was not able to speak with a supervisor. I did receive an email saying that I wouldn't be issued a refund because I threatened an employee. I've asked for details of this, and none were given to me. No such threats were made. I had a levelheaded discussion and asked to be refunded for the 2 days missed. I believe they cited this as a means to not have to refund me. Again, no other details/examples were provided, and my husband was a witness to the discussion - he can attest that no such threats were made. None at all. There's a complete lack of tact on their part. I have never received such accusations, and many could speak to my soft demeanor.
Shady, yet now dead: once upon a time this website was
reported to be
associated with STEM camp, but after several inspections we’ve come
to the conclusion that this domain is no longer active.
There are 4 issues I would like to report:
1 - REIMBURSEMENT POLICY IS UNSATISFACTORY: I believe I should be reimbursed for the two days that my children did not attend camp.
2 - NOT AS ADVERTISED: They advertise their camp as being science, technology, engineering and mathematics; our children made paper airplanes and played Minecraft on the computer. STEM Camp did not deliver on their advertised activities, as per their website, the kick-off email where they list the activities, none of these activities were delivered on.
3 - HEALTH AND SAFETY: Camp counselors for this camp are very young, from as young as 15 to 23. No one can speak to conduct of your child or the activities planned. Upon at least 3 pickups there weren't enough adults for the amount of children in attendance, at times only having 1 adolescent present for over 25 (or more) children in attendance. Children were basically left to do free play all day, with minimal supervision. Additionally, I found one child wandering downstairs by himself when I arrived early one day.
4 - HEALTH AND SAFETY: My son injured his head, and no one was able to provide detail of the incident on site. I have no details on what took place. The only information received was from a staff member to inform me of his fall. When I arrived at camp, no one on site was able to provide detail of the incident.
When I tried to discuss the issues noted above with the regional manager on site, after receiving a rude phone call from head office, no resolution was provided. I was not able to escalate my concerns to anyone - none of the contact information provided to parents worked - I received bounce backs on all emails listed on their website and provided to us as parents, including the Community Director. I was not able to speak with a supervisor. I did receive an email saying that I wouldn't be issued a refund because I threatened an employee. I've asked for details of this, and none were given to me. No such threats were made. I had a levelheaded discussion and asked to be refunded for the 2 days missed. I believe they cited this as a means to not have to refund me. Again, no other details/examples were provided, and my husband was a witness to the discussion - he can attest that no such threats were made. None at all. There's a complete lack of tact on their part. I have never received such accusations, and many could speak to my soft demeanor.