Stemmle Plumbing Repair, Inc.

I call at 10:this morning Feb.19,The temp was degrees chill factor today.Our water heater diedThe technician was here by 11:Put in a new water heater and we were so happy with his serviceHe explained everything to us such as fixing the old one which could last a few months or purchasing a new one and have no worriesI spoke to my brother inlaw who is a retired plumber and he agreed with the advice we were givenIt was so much than thatHe was sincere and knowledgeable about the repair and installationHe even shoveled the snow in my driveway! We were so happy with Stemmle we will surely use them in the future if neededFor them to get here so fast on such a cold and snow everywhere around our house speaks volumes about this companyI hope this helps the next person, as it helped me choose them when I was researching a reliable companyThank you

Revdex.com:
I have reviewed the offer made by the business in reference to complaint ID***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
The company has not proposed any action to resolve my complaint
Regards,
*** ***

Was having some trouble with our septic system and asked Stemmle to come out and provide a second opinion on the issue, and provide a repair quote We were told it would be $to have someone come by and talk with usThey gave us a date and time, and we met them at the house However, the person who arrived was just a pump-guy, turns out their septic specialist wasn't available, so he charged us $289, pumped our tank and left We setup a second appointment, when we got home during the inspection window, we found he had already come and left We never got a quote or anything in writing as to the issue or a recommended fix I called back after a week of not hearing from them, and was told it would take some time to figure out what they wanted to do to fix it I'm now having someone else do the work, and trying to get my wasted $back

We were out on October 13, to trouble shoot a *** *** *** We were informed by Mr*** that he has had several problemswith this water heater ever since it was originally installedHe alsomentioned that he had several other plumbing companies out servicing the
unitas wellWe have several techs, including the tech that performed the work,that have been to courses that are sponsored by several of the big nametankless water heater companies like ***, *** and ***When wearrived, we found that the water heater was showing an error code of ECDue tothe error codes for each manufacturer is different, we called tech support forBosch to verify what code EC stood for on this unitThey informed us the flamesensor was not reading flame, since he had us on the phone he had us go throughseveral steps to verify that was the only problemThe only thing that wasshowing being bad was the flame sensorSo we ordered the part along with thegasketWe returned on October 21,to installthe part and run the water heater through cycles to verify that it was workingcorrectlyEverything was working with in manufacturer specs when we leftInoticed that Mr*** said that the water heater stated that problems startedagain on October 22, 2014, but did not call our office until December 2, 2014.It is company procedure to let a customer know that we will come out and lookat the unit again, but if there was a problem other then what we worked on, hewould be responsible for the dispatch fee and any other additional costHealso noted that he asked to speak to a managerI have asked all of the officestaff and the supervisors if they remember the call and unfortunately no oneremembers talking the Mr***I apologize to Mr, *** that no call wasreturnedThough Mr*** should realize that if there was the same problemas before with the flame sensor, there would be no charge as told to him on thephoneThere would only be a charge if there was a separate problem found.These heaters have many electronic parts plus printed circuit boards that cancause issues at a later dateUnfortunately this does happenWe installed apart that the water heater locked out on by code and we had talked with themanufacturer as to the problem with the heater plus they confirmed that theflame sensor was indeed badOnce replaced, the water heater worked fineSince Mr*** did not want to have usreturn without having the responsibility of a charge should a different problembe found, plus having the confirmation of the factory as to the problem theheater was experiencing at that time, we do not feel a refund is due to Mr.***Ifyou have any other questions, please call me at ***

Customer called and spoke to Revdex.com to confirm he had received a refund from the business and the issue was resolved

Hello - This is in response to Mr. [redacted] complaint [redacted]
 
The address where he lives is [redacted]  The property manager of this address is [redacted] Properties  - our company has done...

plumbing work for them for many, many years. They did not randomly choose us. For 2016, [redacted] properties has called us for service over twenty times at the [redacted] alone.   Why do they call us over and over ?  Because they know they can trust our techs in their owner/tenant homes,  our tech's knowledge of plumbing issues especially in the case of older, historic properties, fast service and professionalism. We also use flat rate pricing - we do not charge by the hour so there is no surprises.  In the case of the [redacted], we bill [redacted] for the work who then forwards the invoice to the owner/tenant.  
In the case of Mr. [redacted] - I am not sure why he would ever think that we would do any sort of price gouging and certainly not with seniors. This absolutely 100% did not happen.  He was charged the same amount as everyone else for quality work.   We chose many years ago to use flat rate pricing so that we are as transparent as possible. I am sure this is why [redacted] trusts us for their service work at the [redacted] and other properties. 
Any questions you may reach us at the number below
Thanks John and Tracey S[redacted]

Hello - This is in response to Mr. [redacted] complaint [redacted] The address where he lives is [redacted]  The property manager of this address is [redacted]  - our company has done plumbing work for...

them for many, many years. They did not randomly choose us. For 2016, [redacted] has called us for service over twenty times at the [redacted] alone.   Why do they call us over and over ?  Because they know they can trust our techs in their owner/tenant homes,  our tech's knowledge of plumbing issues especially in the case of older, historic properties, fast service and professionalism. We also use flat rate pricing - we do not charge by the hour so there is no surprises.  In the case of the [redacted], we bill [redacted] for the work who then forwards the invoice to the owner/tenant.In the case of Mr. [redacted] - I am not sure why he would ever think that we would do any sort of price gouging and certainly not with seniors. This absolutely 100% did not happen.  He was charged the same amount as everyone else for quality work.   We chose many years ago to use flat rate pricing so that we are as transparent as possible. I am sure this is why [redacted] trusts us for their service work at the [redacted] and other properties.  Any questions you may reach us at the number belowThanks John and Tracey S[redacted]

We were out on October 13, 2014 to trouble shoot a [redacted] We were informed by Mr. [redacted] that he has had several problemswith this water heater ever since it was originally installed. He alsomentioned that he had several other plumbing companies out servicing the unitas well. We...

have several techs, including the tech that performed the work,that have been to courses that are sponsored by several of the big nametankless water heater companies like [redacted] and [redacted]. When wearrived, we found that the water heater was showing an error code of EC. Due tothe error codes for each manufacturer is different, we called tech support forBosch to verify what code EC stood for on this unit. They informed us the flamesensor was not reading flame, since he had us on the phone he had us go throughseveral steps to verify that was the only problem. The only thing that wasshowing being bad was the flame sensor. So we ordered the part along with thegasket. We returned on October 21,2014 to installthe part and run the water heater through cycles to verify that it was workingcorrectly. Everything was working with in manufacturer specs when we left. Inoticed that Mr. [redacted] said that the water heater stated that problems startedagain on October 22, 2014, but did not call our office until December 2, 2014.It is company procedure to let a customer know that we will come out and lookat the unit again, but if there was a problem other then what we worked on, hewould be responsible for the dispatch fee and any other additional cost. Healso noted that he asked to speak to a manager. I have asked all of the officestaff and the supervisors if they remember the call and unfortunately no oneremembers talking the Mr. [redacted]. I apologize to Mr, [redacted] that no call wasreturned. Though Mr. [redacted] should realize that if there was the same problemas before with the flame sensor, there would be no charge as told to him on thephone. There would only be a charge if there was a separate problem found.These heaters have many electronic parts plus printed circuit boards that cancause issues at a later date. Unfortunately this does happen. We installed apart that the water heater locked out on by code and we had talked with themanufacturer as to the problem with the heater plus they confirmed that theflame sensor was indeed bad. Once replaced, the water heater worked fine. Since Mr. [redacted] did not want to have usreturn without having the responsibility of a charge should a different problembe found, plus having the confirmation of the factory as to the problem theheater was experiencing at that time, we do not feel a refund is due to Mr.[redacted]. Ifyou have any other questions, please call me at [redacted]

I needed our septic line to our distribution box located so I could map it and send the revised version to the country. Brent and Aaron arrived within the scheduled time and then I told them more about the work I wanted them to do. They used their cable camera along with a metal detector and we mapped the septic line to the distribution box and then Brent located the depth and demensions of the box. Both men were extremely respectful and professional. They were very knowledgeable and answered all of my questions. I would definitely call Stemmle Plumbing if I needed any septic work in the future and I will recommend Stemmle Plumbing to my friends and neighbors.

Revdex.com:
I have reviewed the offer and/or response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
[Provide details of why you are not satisfied with this resolution.]
Regards,
[redacted]

Hello - This is in response to Mr. [redacted] complaint [redacted]
 
The address where he lives is [redacted]  The property manager of this address is [redacted]  - our company has done...

plumbing work for them for many, many years. They did not randomly choose us. For 2016, [redacted] has called us for service over twenty times at the [redacted] alone.   Why do they call us over and over ?  Because they know they can trust our techs in their owner/tenant homes,  our tech's knowledge of plumbing issues especially in the case of older, historic properties, fast service and professionalism. We also use flat rate pricing - we do not charge by the hour so there is no surprises.  In the case of the [redacted], we bill [redacted] for the work who then forwards the invoice to the owner/tenant.In the case of Mr. [redacted] - I am not sure why he would ever think that we would do any sort of price gouging and certainly not with seniors. This absolutely 100% did not happen.  He was charged the same amount as everyone else for quality work.   We chose many years ago to use flat rate pricing so that we are as transparent as possible. I am sure this is why [redacted] trusts us for their service work at the [redacted] and other properties. 
Any questions you may reach us at the number below
Thanks John and Tracey S[redacted]

Revdex.com:
I have reviewed the offer made by the business in reference to complaint ID[redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.   The company has not proposed any action to resolve my complaint.
Regards,[redacted]

Was having some trouble with our septic system and asked Stemmle to come out and provide a second opinion on the issue, and provide a repair quote. We were told it would be $79 to have someone come by and talk with us. They gave us a date and time, and we met them at the house. However, the person who arrived was just a pump-guy, turns out their septic specialist wasn't available, so he charged us $289, pumped our tank and left. We setup a second appointment, when we got home during the inspection window, we found he had already come and left. We never got a quote or anything in writing as to the issue or a recommended fix. I called back after a week of not hearing from them, and was told it would take some time to figure out what they wanted to do to fix it. I'm now having someone else do the work, and trying to get my wasted $289 back.

I needed our septic line to our distribution box located so I could map it and send the revised version to the country. Brent and Aaron arrived within the scheduled time and then I told them more about the work I wanted them to do. They used their cable camera along with a metal detector and we mapped the septic line to the distribution box and then Brent located the depth and demensions of the box. Both men were extremely respectful and professional. They were very knowledgeable and answered all of my questions. I would definitely call Stemmle Plumbing if I needed any septic work in the future and I will recommend Stemmle Plumbing to my friends and neighbors.

Review: Stemmle Plumbing sent two plumbers to my house to investigate a water leak that we suspected was coming from an outside spigot and leading into the downstairs rooms. The Stemmle workers insisted that the problem was not with plumbing but with the foundation and wrote their notations on the receipt. We were charged $198 for the service call and for removing two planks of our deck to get a look at the foundation. We arranged for our foundation serviceman to come out and he insisted that it wasn't a foundation issue. Finally, we contacted [redacted]. Their workers found the problem: a crack in the pipe behind the spigot. This was definitely a plumbing problem from the start. So I contacted Stemmle and explained the nature of my complaint. I also sent them a photo of the pipe clearly showing the crack. I asked for a return call from someone who could tell me what was going to be done about the service fee I had paid. I received no reply. Several days later, I called back and repeated my request for someone to get in touch with me about this issue. Finally, on August 27, I received a call from a supervisor at Stemmle named Ken. He apologized for the delay in getting back to me and said that it was clear that our problem had not been properly diagnosed by the Stemmle workers who had made the call and that, in light of the photographic evidence, he would put in a request for me to be completely refunded. He said that I should have it within seven days. Seven days came and went. No refund. On September 8, I contacted Stemmle again, this time by email, to ask why the refund had not been issued and said that if I did not hear back from someone there within two days, I would be filing a complaint with the Revdex.com. No call. No email. No refund received. All I am asking for is the refund that the Stemmle supervisor agreed was due.Desired Settlement: $198 refund.

Consumer

Response:

Customer called and spoke to Revdex.com to confirm he had received a refund from the business and the issue was resolved.

I call at 10:30 this morning Feb.19,2015. The temp was 5 degrees chill factor today.Our water heater died. The technician was here by 11:45. Put in a new water heater and we were so happy with his service. He explained everything to us such as fixing the old one which could last a few months or purchasing a new one and have no worries. I spoke to my brother inlaw who is a retired plumber and he agreed with the advice we were given. It was so much than that. He was sincere and knowledgeable about the repair and installation. He even shoveled the snow in my driveway! We were so happy with Stemmle we will surely use them in the future if needed. For them to get here so fast on such a cold and snow everywhere around our house speaks volumes about this company. I hope this helps the next person, as it helped me choose them when I was researching a reliable company. Thank you

Excellent plumbers. Timely, polite, knowlegable and thorough. I've tried several others in the Richmond area and this outfit tops them all.

Review: Stemmle Plumbing performed repairs on my [redacted] I have continued to have issues with the [redacted] I called and was told that I would have to pay a dispatch fee for a repairman to come to my house. I said that was not acceptable and asked to speak to a manager. The person told me the [redacted] was in a meeting and would call me back. Several hours later I called again. A different person told me the [redacted] was in a meeting but someone would call me back. Several hours later I called again and asked to speak to the person to whom I had last spoken. I was asked my name, and then was transferred to that person's voice mail. I received a message that the voice mail box was full and I could not leave a message.Desired Settlement: Full refund of all payments I have made.

Business

Response:

We were out on October 13, 2014 to trouble shoot a [redacted] We were informed by Mr. [redacted] that he has had several problemswith this water heater ever since it was originally installed. He alsomentioned that he had several other plumbing companies out servicing the unitas well. We have several techs, including the tech that performed the work,that have been to courses that are sponsored by several of the big nametankless water heater companies like [redacted], [redacted] and [redacted]. When wearrived, we found that the water heater was showing an error code of EC. Due tothe error codes for each manufacturer is different, we called tech support forBosch to verify what code EC stood for on this unit. They informed us the flamesensor was not reading flame, since he had us on the phone he had us go throughseveral steps to verify that was the only problem. The only thing that wasshowing being bad was the flame sensor. So we ordered the part along with thegasket. We returned on October 21,2014 to installthe part and run the water heater through cycles to verify that it was workingcorrectly. Everything was working with in manufacturer specs when we left. Inoticed that Mr. [redacted] said that the water heater stated that problems startedagain on October 22, 2014, but did not call our office until December 2, 2014.It is company procedure to let a customer know that we will come out and lookat the unit again, but if there was a problem other then what we worked on, hewould be responsible for the dispatch fee and any other additional cost. Healso noted that he asked to speak to a manager. I have asked all of the officestaff and the supervisors if they remember the call and unfortunately no oneremembers talking the Mr. [redacted]. I apologize to Mr, [redacted] that no call wasreturned. Though Mr. [redacted] should realize that if there was the same problemas before with the flame sensor, there would be no charge as told to him on thephone. There would only be a charge if there was a separate problem found.These heaters have many electronic parts plus printed circuit boards that cancause issues at a later date. Unfortunately this does happen. We installed apart that the water heater locked out on by code and we had talked with themanufacturer as to the problem with the heater plus they confirmed that theflame sensor was indeed bad. Once replaced, the water heater worked fine. Since Mr. [redacted] did not want to have usreturn without having the responsibility of a charge should a different problembe found, plus having the confirmation of the factory as to the problem theheater was experiencing at that time, we do not feel a refund is due to Mr.[redacted]. Ifyou have any other questions, please call me at [redacted]

Consumer

Response:

I have reviewed the offer made by the business in reference to complaint ID[redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.

The company has not proposed any action to resolve my complaint.

Regards,