Hello - This is in response to Mr [redacted] complaint [redacted] The address where he lives is [redacted] The property manager of this address is [redacted] - our company has done plumbing work for them for many, many yearsThey did not randomly choose usFor 2016, [redacted] has called us for service over twenty times at the [redacted] alone Why do they call us over and over ? Because they know they can trust our techs in their owner/tenant homes, our tech's knowledge of plumbing issues especially in the case of older, historic properties, fast service and professionalismWe also use flat rate pricing - we do not charge by the hour so there is no surprises In the case of the [redacted] , we bill [redacted] for the work who then forwards the invoice to the owner/tenant.In the case of Mr [redacted] - I am not sure why he would ever think that we would do any sort of price gouging and certainly not with seniorsThis absolutely 100% did not happen He was charged the same amount as everyone else for quality work We chose many years ago to use flat rate pricing so that we are as transparent as possibleI am sure this is why [redacted] trusts us for their service work at the [redacted] and other properties Any questions you may reach us at the number below Thanks John and Tracey S [redacted]
I needed our septic line to our distribution box located so I could map it and send the revised version to the country Brent and Aaron arrived within the scheduled time and then I told them more about the work I wanted them to do They used their cable camera along with a metal detector and we mapped the septic line to the distribution box and then Brent located the depth and demensions of the box Both men were extremely respectful and professional They were very knowledgeable and answered all of my questions I would definitely call Stemmle Plumbing if I needed any septic work in the future and I will recommend Stemmle Plumbing to my friends and neighbors
Hello - This is in response to Mr [redacted] complaint [redacted] The address where he lives is [redacted] The property manager of this address is [redacted] Properties - our company has done plumbing work for them for many, many yearsThey did not randomly choose usFor 2016, [redacted] properties has called us for service over twenty times at the [redacted] alone Why do they call us over and over ? Because they know they can trust our techs in their owner/tenant homes, our tech's knowledge of plumbing issues especially in the case of older, historic properties, fast service and professionalismWe also use flat rate pricing - we do not charge by the hour so there is no surprises In the case of the [redacted] , we bill [redacted] for the work who then forwards the invoice to the owner/tenant In the case of Mr [redacted] - I am not sure why he would ever think that we would do any sort of price gouging and certainly not with seniorsThis absolutely 100% did not happen He was charged the same amount as everyone else for quality work We chose many years ago to use flat rate pricing so that we are as transparent as possibleI am sure this is why [redacted] trusts us for their service work at the [redacted] and other properties Any questions you may reach us at the number below Thanks John and Tracey S [redacted]
We were out on October 13, to trouble shoot a [redacted] We were informed by Mr [redacted] that he has had several problemswith this water heater ever since it was originally installedHe alsomentioned that he had several other plumbing companies out servicing the unitas wellWe have several techs, including the tech that performed the work,that have been to courses that are sponsored by several of the big nametankless water heater companies like [redacted] , [redacted] and [redacted] When wearrived, we found that the water heater was showing an error code of ECDue tothe error codes for each manufacturer is different, we called tech support forBosch to verify what code EC stood for on this unitThey informed us the flamesensor was not reading flame, since he had us on the phone he had us go throughseveral steps to verify that was the only problemThe only thing that wasshowing being bad was the flame sensorSo we ordered the part along with thegasketWe returned on October 21,to installthe part and run the water heater through cycles to verify that it was workingcorrectlyEverything was working with in manufacturer specs when we leftInoticed that Mr [redacted] said that the water heater stated that problems startedagain on October 22, 2014, but did not call our office until December 2, 2014.It is company procedure to let a customer know that we will come out and lookat the unit again, but if there was a problem other then what we worked on, hewould be responsible for the dispatch fee and any other additional costHealso noted that he asked to speak to a managerI have asked all of the officestaff and the supervisors if they remember the call and unfortunately no oneremembers talking the Mr [redacted] I apologize to Mr, [redacted] that no call wasreturnedThough Mr [redacted] should realize that if there was the same problemas before with the flame sensor, there would be no charge as told to him on thephoneThere would only be a charge if there was a separate problem found.These heaters have many electronic parts plus printed circuit boards that cancause issues at a later dateUnfortunately this does happenWe installed apart that the water heater locked out on by code and we had talked with themanufacturer as to the problem with the heater plus they confirmed that theflame sensor was indeed badOnce replaced, the water heater worked fineSince Mr [redacted] did not want to have usreturn without having the responsibility of a charge should a different problembe found, plus having the confirmation of the factory as to the problem theheater was experiencing at that time, we do not feel a refund is due to Mr[redacted] Ifyou have any other questions, please call me at [redacted]
Revdex.com: I have reviewed the offer made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below The company has not proposed any action to resolve my complaint Regards, [redacted]
Revdex.com: I have reviewed the offer and/or response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below [Provide details of why you are not satisfied with this resolution.] Regards, [redacted]
Hello - This is in response to Mr [redacted] complaint [redacted] The address where he lives is [redacted] The property manager of this address is [redacted] - our company has done plumbing work for them for many, many yearsThey did not randomly choose usFor 2016, [redacted] has called us for service over twenty times at the [redacted] alone Why do they call us over and over ? Because they know they can trust our techs in their owner/tenant homes, our tech's knowledge of plumbing issues especially in the case of older, historic properties, fast service and professionalismWe also use flat rate pricing - we do not charge by the hour so there is no surprises In the case of the [redacted] , we bill [redacted] for the work who then forwards the invoice to the owner/tenant.In the case of Mr [redacted] - I am not sure why he would ever think that we would do any sort of price gouging and certainly not with seniorsThis absolutely 100% did not happen He was charged the same amount as everyone else for quality work We chose many years ago to use flat rate pricing so that we are as transparent as possibleI am sure this is why [redacted] trusts us for their service work at the [redacted] and other properties Any questions you may reach us at the number below Thanks John and Tracey S [redacted]
I needed our septic line to our distribution box located so I could map it and send the revised version to the country Brent and Aaron arrived within the scheduled time and then I told them more about the work I wanted them to do They used their cable camera along with a metal detector and we mapped the septic line to the distribution box and then Brent located the depth and demensions of the box Both men were extremely respectful and professional They were very knowledgeable and answered all of my questions I would definitely call Stemmle Plumbing if I needed any septic work in the future and I will recommend Stemmle Plumbing to my friends and neighbors
Hello - This is in response to Mr [redacted] complaint [redacted] The address where he lives is [redacted] The property manager of this address is [redacted] Properties - our company has done plumbing work for them for many, many yearsThey did not randomly choose usFor 2016, [redacted] properties has called us for service over twenty times at the [redacted] alone Why do they call us over and over ? Because they know they can trust our techs in their owner/tenant homes, our tech's knowledge of plumbing issues especially in the case of older, historic properties, fast service and professionalismWe also use flat rate pricing - we do not charge by the hour so there is no surprises In the case of the [redacted] , we bill [redacted] for the work who then forwards the invoice to the owner/tenant In the case of Mr [redacted] - I am not sure why he would ever think that we would do any sort of price gouging and certainly not with seniorsThis absolutely 100% did not happen He was charged the same amount as everyone else for quality work We chose many years ago to use flat rate pricing so that we are as transparent as possibleI am sure this is why [redacted] trusts us for their service work at the [redacted] and other properties Any questions you may reach us at the number below Thanks John and Tracey S [redacted]
We were out on October 13, to trouble shoot a [redacted] We were informed by Mr [redacted] that he has had several problemswith this water heater ever since it was originally installedHe alsomentioned that he had several other plumbing companies out servicing the unitas wellWe have several techs, including the tech that performed the work,that have been to courses that are sponsored by several of the big nametankless water heater companies like [redacted] , [redacted] and [redacted] When wearrived, we found that the water heater was showing an error code of ECDue tothe error codes for each manufacturer is different, we called tech support forBosch to verify what code EC stood for on this unitThey informed us the flamesensor was not reading flame, since he had us on the phone he had us go throughseveral steps to verify that was the only problemThe only thing that wasshowing being bad was the flame sensorSo we ordered the part along with thegasketWe returned on October 21,to installthe part and run the water heater through cycles to verify that it was workingcorrectlyEverything was working with in manufacturer specs when we leftInoticed that Mr [redacted] said that the water heater stated that problems startedagain on October 22, 2014, but did not call our office until December 2, 2014.It is company procedure to let a customer know that we will come out and lookat the unit again, but if there was a problem other then what we worked on, hewould be responsible for the dispatch fee and any other additional costHealso noted that he asked to speak to a managerI have asked all of the officestaff and the supervisors if they remember the call and unfortunately no oneremembers talking the Mr [redacted] I apologize to Mr, [redacted] that no call wasreturnedThough Mr [redacted] should realize that if there was the same problemas before with the flame sensor, there would be no charge as told to him on thephoneThere would only be a charge if there was a separate problem found.These heaters have many electronic parts plus printed circuit boards that cancause issues at a later dateUnfortunately this does happenWe installed apart that the water heater locked out on by code and we had talked with themanufacturer as to the problem with the heater plus they confirmed that theflame sensor was indeed badOnce replaced, the water heater worked fineSince Mr [redacted] did not want to have usreturn without having the responsibility of a charge should a different problembe found, plus having the confirmation of the factory as to the problem theheater was experiencing at that time, we do not feel a refund is due to Mr[redacted] Ifyou have any other questions, please call me at [redacted]
Revdex.com: I have reviewed the offer made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below The company has not proposed any action to resolve my complaint Regards, [redacted]
Revdex.com: I have reviewed the offer and/or response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below [Provide details of why you are not satisfied with this resolution.] Regards, [redacted]