Dear Revdex.com,We have mailed out a check, to refund Mr. [redacted], for the engraving charge. It is difficult for customers to understand that once an item is engraved, it is there always. We try to explain that trying to change what was done may not look better. But, we try to change the engraving because...
the customer asks, and we do it at no charge. Had we refused to try to redo the first engraving, the customer would have been upset too. The black in the lettering would have rubbed off, but the wording would have been clear and the finish like new. We regret that we were not able to make the customer happy. Thank-you,[redacted]
Although we feel that we have made all necessary action, we would like to ensure that this issue is resolved. We currently have a [redacted] "Chive" knife, identical to the one we engraved, in stock. If the consumer would like to swap the damaged knife with the new one as a replacement, we would be more than happy to do so as a trade. The consumer may come in whenever he likes so that we can resolve this matter.
Dear Revdex.com,We have mailed out a check, to refund Mr. [redacted], for the engraving charge. It is difficult for customers to understand that once an item is engraved, it is there always. We try to explain that trying to change what was done may not look better. But, we try to change the engraving because...
the customer asks, and we do it at no charge. Had we refused to try to redo the first engraving, the customer would have been upset too. The black in the lettering would have rubbed off, but the wording would have been clear and the finish like new. We regret that we were not able to make the customer happy. Thank-you,[redacted]
Although we feel that we have made all necessary action, we would like to ensure that this issue is resolved. We currently have a [redacted] "Chive" knife, identical to the one we engraved, in stock. If the consumer would like to swap the damaged knife with the new one as a replacement, we would be more than happy to do so as a trade. The consumer may come in whenever he likes so that we can resolve this matter.