Step 2 Corp.

It appears the order was placed for the same item by two individuals in the same household on Thanksgiving After researching the issue on Mr [redacted] was contacted by our consumer service department and offered a complete refund on of the items, permitted to keep it, and provided a 25% discount code for his next purchase on our website.The consumer was completely satisfied, and the issue is considered to be resolved on behalf of the consumer Customer Service Manager

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to meI appreciate the business taking the time to resolve this

Initial Business Response /* (1000, 6, 2016/03/24) */
Contact Name and Title: Adam M***, Consumer Servi
Contact Phone: ***
Contact Email: ***
It appears the coupon code was unable to be applied as a result of a programming conflict with multiple email addresses associated
with this consumers profileThe consumer was successful applying the coupon code on their first order, however was unable to use the same coupon code for a second order associated with a different email address in our system for this consumer
On 3.24.16, we contacted the consumer, apologizing and explaining we will honor the code for the items identified for both her and husband, processing both orders We indicated this coupon code was a one time thank you for signing up via email, and requested the single email address she wishes to be associated with her profile for our company, to avoid any future conflicts associated with coupon redemption, correspondence or ability to order
Consumer was extremely happy we were able to resolve the issue for her
Initial Consumer Rebuttal /* (2000, 8, 2016/03/30) */
(The consumer indicated he/she ACCEPTED the response from the business.)
I was contacted by Stepand they were able to process the order for meThank you

Initial Business Response /* (1000, 5, 2016/04/18) */
Contact Name and Title: Adam M[redacted] Mgr ConsService
Contact Phone: [redacted]
Contact Email: [redacted]
We spoke to the customer and offered the choice of a reship at no charge or refund. The customer expressed the desire for a...

refund, based on the product no longer being needed. A refund was processed on 4.15.16 and should be reflected to the consumers bank account within 5 - 7 business days. The customer acknowledged this would be acceptable and the complaint upon their bank reflecting this credit will be resolved.

Ihttp://akron.hurdman.org/ebindr/images/icons16x/redact-one.gifnitial Business Response /* (1000, 5, 2015/08/24) */
Contact Name and Title: Adam M[redacted]-Mgr Cust Servi
Contact Phone: [redacted]
Contact Email:
The product in question for our company was provided by a 3rd party vendor, and...

when communication broke down, our customer service department stepped in on behalf of the customer to resolve this issue. The replacement product shipped 8.17.15 with shipment tracking information delivered to the customer. The customer acknowledged receiving tracking information for replacement product and thanked us for the update, which resolved the concern, and stated she will withdraw all complaints from various services.
Initial Consumer Rebuttal /* (3000, 9, 2015/08/27) */
(The consumer indicated he/she ACCEPTED the response from the business.)
It did not resolve the complaint I asked if it was safe for more than one child it was made aware to me during the initial response from Customer Service that it is not meant for more than one child; even though the stock photo shows 5 children playing with it. There are still safety concerns with this product and I emailed back and to date have not received a response. Communication is lacking from Step 2 and while I have the replacement finally it should have never had to go this far in the first place. It does not matter if it is from a 3rd party your name Step 2 is on the product. I did not buy it from a various vendor I bought this product from Step 2 through Toys R Us and your not wanting to take responsibility for your products makes me doubt I will ever purchase another Step 2 item. Work on customer service and resolve internal issues. When you make a customer aware of a safety concern respond back to that customer. Customer Service tips 101

It appears the order was placed for the same item by two individuals in the same household on Thanksgiving.  After researching the issue on 11.30.16 Mr. [redacted] was contacted by our consumer service department and offered a complete refund on 1 of the items, permitted to keep it, and provided a...

25% discount code for his next purchase on our website.The consumer was completely satisfied, and the issue is considered to be resolved on behalf of the consumer.  Customer Service Manager

I am so sorry to learn that this has occurred.  My Manager, Tena C., has asked you to reach out to her directly so that she can look up the details in the system.  We will be happy to provide you with a coupon code good for use on Step2.com. Please contact her at [redacted] with...

your name, phone number, and email address.