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Step Above Maintenance

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Step Above Maintenance Reviews (1)

Review: They were paid $2400.00 cash(no tax) in full and were supposed to complete the job by installing a fireplace face that evening or the next day. I kept calling and they kept on giving excuses of broken product or say they were coming and never show. It got to the point that they stopped taking my calls. The address on the invoice and the address given to me by the office didn't match up. The only other telephone numbers I have are the supposed [redacted] son who was on the job and another man on the job. Neither answers or returns my calls. [redacted] # is [redacted]). [redacted] is [redacted] They had me convinced that my boiler chimney liner was no good and would back up into the heating vents. They were so friendly, but fast talked me so well that I fell for it. Everyone said I was scammed since they called me to do a chimney cleaning. Also, I drove past the address I was given an couldn't any chimney company in the immediate area.Desired Settlement: At this point I just want the money back that they charged me for the fireplace front plus the labor they charged me to install it. I never want to see their faces again.

Consumer

Response:

At this time, I have been contacted directly by Step Above Maintenance regarding complaint ID [redacted] however my complaint has NOT been resolved because:

My daughter has called and they say they will return the money for the door, but it never comes. Sure the check is in the mail they say. We got the license plate number of the fathers car(supposed owner of the company), the last name and informed consumer complaints. They know of the father, the worker [redacted] because the ADA has had cases with them in the past. After the initial 2 phone calls with consumer complaints I never received an update. I have call the woman handling my case, but she never returns my call. Also 2 days ago I get a message on my cell phone from a woman from Step above and she asked if [redacted] and [redacted] had stopped by with a check for the doors. Of course no one ever came on Friday. If you can can an update from consumer complaints I would appreciate it.

Thank You,

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Description: CHIMNEY CLEANING

Address: 2468 N Jerusalem Rd, N Bellmore, New York, United States, 11710

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