Step By Step Day Care and Learning Center

Dear [redacted] ***, Thank you for taking the time to notify us of a customer concern about our business We are familiar with this Resident and nature of her request The owners of Current at the Banks Apartment Community transitioned from Bell Partners to Village Green Management Company on October 14, As a result, there was a change in computer software containing resident account information The customer did, in fact, contact our office on or about 12/22/to inquire about the return of her security depositShe vacated her apartment on October 10, I was not able to give her an answer when I spoke to her over the phone and told her I would look into the matter I contacted the previous management company, Bell Partners, and received the following response on January 6th: ***, I have attached her FAS as well as her complete ledgerShe owed a balanceThank you, [redacted] Operations Manager Attached is a copy of the FAS (Final Account Statement) Proper procedure at the time of move-out is to send a copy of the FAS to the forwarding address We assume a copy of the FAS was sent to the customer The address on the statement is: [redacted] which was obtained, I believe, at the time of move-out Upon further looking in this matter, it appears that the customer owes the property a balance of $ This amount includes $in final utility bills and $in carpet damages from her 10lb Pomeranian pet, less her $security deposit which was applied toward her balance For your convenience, I have also attached pictures of the carpet damage We will also follow up with correspondence to the customer’s forwarding address Please do not hesitate to contact us with any further questions Sincerely, Current at the Banks Property Manager

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below.I accept the $check but also the fees needs to be addressed as this was a September payment I have been charged fees with each monthA $monthly fee now totals $for October 2016-January Regards, [redacted]

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it If you and the business have reached an agreement and compliance is set for a future date, we trust the business will comply Please contact us after that time if the matter is not resolved as agreed and we will review the complaint and proceed accordingly.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***

A $check was sent directly to Ms*** on 1/ I called her to apologize and let her know that she is welcome to call me with any questions She did not answer, so I left her a message *** ***Area Director***

Dear [redacted],   Thank you for taking the time to notify us of a customer concern about our business.  We are familiar with this Resident and nature of her request.  The owners of Current at the Banks Apartment Community transitioned from Bell Partners to Village Green Management...

Company on October 14, 2016.  As a result, there was a change in computer software containing resident account information.   The customer did, in fact, contact our office on or about 12/22/16 to inquire about the return of her security deposit. She vacated her apartment on October 10, 2016. I was not able to give her an answer when I spoke to her over the phone and told her I would look into the matter.  I contacted the previous management company, Bell Partners, and received the following response on January 6th:   [redacted], I have attached her FAS as well as her complete ledger. She owed a balance. Thank you, [redacted] Operations Manager   Attached is a copy of the FAS (Final Account Statement).  Proper procedure at the time of move-out is to send a copy of the FAS to the forwarding address.  We assume a copy of the FAS was sent to the customer.  The address on the statement is:  [redacted] which was obtained, I believe, at the time of move-out.   Upon further looking in this matter, it appears that the customer owes the property a balance of $292.57.  This amount includes $92.57 in final utility bills and $400 in carpet damages from her 10lb Pomeranian pet, less her $200 security deposit which was applied toward her balance.  For your convenience, I have also attached pictures of the carpet damage.   We will also follow up with correspondence to the customer’s forwarding address.  Please do not hesitate to contact us with any further questions.    Sincerely,   Current at the Banks Property Manager

An additional $20 is being sent to the resident due to the error and delay on our behalf.

Revdex.com:
I have reviewed...

the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.I accept the $40 check but also the fees needs to be addressed as this was a September payment I have been charged fees with each month. A $5 monthly fee now totals $20 for October 2016-January 2017.
Regards,
[redacted]