Initial Business Response / [redacted] (1000, 5, 2015/06/19) */ Revdex.com of MN Re: Case # [redacted] Complaint from [redacted] Hello Revdex.com We are in receipt of the complaint from Mr [redacted] referenced above We are enclosing all of our correspondence with Mr [redacted] for your review At Mr [redacted] 's request, we submitted a proposal for garage roofing on November 11, 2014, and then a second proposal for garage repairs on November On February 7, Mr [redacted] emailed us stating he was "ready to do the garage roof" Several weeks later, we completed the garage roof re-shingling and some added repairs, referenced in our hand-written invoice which invoice amount was fully paid on March Our proposal of November clearly describes the garage roofing work, and includes the following: "Note: removal of old shingle layers may cause heavy dust buiin garage areasPlease cover any stored possessions during our workThis proposal does not include any garage clean-up" If has become routine practice in our business (and obviously for the Revdex.com also) to conduct our business by email, just as we're doing nowWhen our proposal is received by a client via email, and the client emails their acceptance of our proposal, then we proceed under contract to do the work described in our proposalfor the prices noted in our proposalsThat is exactly what occurred with Mr [redacted] 's garageOur references to a "contract" with Mr [redacted] simply meant the language or our proposal which Mr [redacted] had received and accepted Our work for Mr [redacted] was done under city permit, and when he later inquired about the permit sign-off, we contacted the city and eventually recently received confirmation that the permit has been signed off by the City building inspectorCity inspectors are very busy, and we are not sure when the sign-off occurred, or, if the sign-off was late, why it was late, but our work has been inspected and approved At the completion of this work, Mr [redacted] thanked our crew and complimented our work, and promptly paid us in full for that workHe also represented himself to us as a profession construction "designer", who would presumably be familiar with proposals, contracts, and the City inspection process, all of which, long after our work, have now apparently become confusing to him We are proud of our work for Mr [redacted] , and appreciate his business, and we regret that these later questions are troubling to him Sincerely, [redacted] Nilles, pres Initial Consumer Rebuttal / [redacted] (3000, 7, 2015/06/24) */ (The consumer indicated he/she DID NOT accept the response from the business.) The contractor never sent a contract by email with the language he quotes regarding the potential debris caused by the roof demolitionThe only email document he sent over was a cost quotation with no language regarding debris, which I have documented and forwarded him previouslyThe contractor is correct that I agreed to the price stated in this email, and is also correct that I paid in full and immediately after the contractor's superintendent called and demanded it on the spotFortunately for him, for I never actually signed a contract The contractor is apparently not aware of standard procedure regarding a formal, signed contractHe is correct that I am familiar with proposals, contracts, and inspections having worked as an architectural designer and project manager for over ten yearsI am not familiar with such off-the-cuff manner in which MrNilles seems to work It is regrettable that the contractor never actually visited the job site, met me the client, or returned many of my phone calls regarding this matterNor did his job superintendent follow through with estimates he was to provide with additional work The permit should have been closed out within a week of the completion of the job, not two months later when I discovered itFailure to do so represents poor scheduling on the contractor's part, not the city inspectors Sincerely [redacted] Final Business Response / [redacted] (4000, 9, 2015/07/03) */ 7/3/ Revdex.com RE: Case no [redacted] Thanks for your assistance in clarifying these questions Our proposal was sent electronically to the homeowner, he did receive it and hired us to do the work described in it, we have submitted copies of this proposal multiple times to the homeowner and to the Revdex.comIn it we clearly state that there will be "debris buiin garage" and our proposal does "not include any garage clean-up" We have never "demanded" payment from the homeownerWe proceeded to undertake the work described in our proposal without requesting any down payment, and then, after our work was completed and inspected by our client, we requested payment, (which also is clearly stated in our proposal: "Terms: full payment upon completion"), which we promptly received I am a law school graduate with years of experience in preparing and then working through construction contracts, and I know what a contract is: a simple meeting of the minds, as evidenced here by written communications between two partiesWe described work in writing then performed that work, then presented written invoicing, and received accurate payment with a check signed by our clientCommunicating some of these documents electronically is not "off-the-cuff", it is completely and fully transparent business procedure We are not a one-person businessOur clients' site was visited before, during, and at the end of our work by our roofing foreman of years construction experienceI was never requested to personally visit this site by the owner Our client is apparently now acknowledging that the City inspector actually has inspected and approved our work, albeit it not as promptly as he would have preferred We are proud of our work for this client, and trust that his new garage roof shingles will serve well for many years to come Thanks for your attention [redacted] Nilles, pres Nilles Builders, Inc
Initial Business Response /* (1000, 5, 2015/06/19) */
Revdex.com of MN
Re: Case #***
Complaint from ***
Hello Revdex.com
We are in receipt of the complaint from Mr*** referenced above
We are enclosing all of our correspondence with Mr*** for your
review
At Mr***'s request, we submitted a proposal for garage roofing on November 11, 2014, and then a second proposal for garage repairs on November
On February 7, Mr*** emailed us stating he was "ready to do the garage roof"
Several weeks later, we completed the garage roof re-shingling and some added repairs, referenced in our hand-written invoice which invoice amount was fully paid on March
Our proposal of November clearly describes the garage roofing work, and includes the following:
"Note: removal of old shingle layers may cause heavy dust buiin garage areasPlease cover any stored possessions during our workThis proposal does not include any garage clean-up"
If has become routine practice in our business (and obviously for the Revdex.com also) to conduct our business by email, just as we're doing nowWhen our proposal is received by a client via email, and the client emails their acceptance of our proposal, then we proceed under contract to do the work described in our proposalfor the prices noted in our proposalsThat is exactly what occurred with Mr***'s garageOur references to a "contract" with Mr*** simply meant the language or our proposal which Mr*** had received and accepted
Our work for Mr*** was done under city permit, and when he later inquired about the permit sign-off, we contacted the city and eventually recently received confirmation that the permit has been signed off by the City building inspectorCity inspectors are very busy, and we are not sure when the sign-off occurred, or, if the sign-off was late, why it was late, but our work has been inspected and approved
At the completion of this work, Mr*** thanked our crew and complimented our work, and promptly paid us in full for that workHe also represented himself to us as a profession construction "designer", who would presumably be familiar with proposals, contracts, and the City inspection process, all of which, long after our work, have now apparently become confusing to him
We are proud of our work for Mr***, and appreciate his business, and we regret that these later questions are troubling to him
Sincerely,
*** Nilles, pres
Initial Consumer Rebuttal /* (3000, 7, 2015/06/24) */
(The consumer indicated he/she DID NOT accept the response from the business.)
The contractor never sent a contract by email with the language he quotes regarding the potential debris caused by the roof demolitionThe only email document he sent over was a cost quotation with no language regarding debris, which I have documented and forwarded him previouslyThe contractor is correct that I agreed to the price stated in this email, and is also correct that I paid in full and immediately after the contractor's superintendent called and demanded it on the spotFortunately for him, for I never actually signed a contract
The contractor is apparently not aware of standard procedure regarding a formal, signed contractHe is correct that I am familiar with proposals, contracts, and inspections having worked as an architectural designer and project manager for over ten yearsI am not familiar with such off-the-cuff manner in which MrNilles seems to work
It is regrettable that the contractor never actually visited the job site, met me the client, or returned many of my phone calls regarding this matterNor did his job superintendent follow through with estimates he was to provide with additional work
The permit should have been closed out within a week of the completion of the job, not two months later when I discovered itFailure to do so represents poor scheduling on the contractor's part, not the city inspectors
Sincerely
***
Final Business Response /* (4000, 9, 2015/07/03) */
7/3/
Revdex.com
RE: Case no***
Thanks for your assistance in clarifying these questions
Our proposal was sent electronically to the homeowner, he did receive it and hired us to do the work described in it, we have submitted copies of this proposal multiple times to the homeowner and to the Revdex.comIn it we clearly state that there will be "debris buiin garage" and our proposal does "not include any garage clean-up"
We have never "demanded" payment from the homeownerWe proceeded to undertake the work described in our proposal without requesting any down payment, and then, after our work was completed and inspected by our client, we requested payment, (which also is clearly stated in our proposal: "Terms: full payment upon completion"), which we promptly received
I am a law school graduate with years of experience in preparing and then working through construction contracts, and I know what a contract is: a simple meeting of the minds, as evidenced here by written communications between two partiesWe described work in writing then performed that work, then presented written invoicing, and received accurate payment with a check signed by our clientCommunicating some of these documents electronically is not "off-the-cuff", it is completely and fully transparent business procedure
We are not a one-person businessOur clients' site was visited before, during, and at the end of our work by our roofing foreman of years construction experienceI was never requested to personally visit this site by the owner
Our client is apparently now acknowledging that the City inspector actually has inspected and approved our work, albeit it not as promptly as he would have preferred
We are proud of our work for this client, and trust that his new garage roof shingles will serve well for many years to come
Thanks for your attention
*** Nilles, pres
Nilles Builders, Inc
Initial Business Response / [redacted] (1000, 5, 2015/06/19) */ Revdex.com of MN Re: Case # [redacted] Complaint from [redacted] Hello Revdex.com We are in receipt of the complaint from Mr [redacted] referenced above We are enclosing all of our correspondence with Mr [redacted] for your review At Mr [redacted] 's request, we submitted a proposal for garage roofing on November 11, 2014, and then a second proposal for garage repairs on November On February 7, Mr [redacted] emailed us stating he was "ready to do the garage roof" Several weeks later, we completed the garage roof re-shingling and some added repairs, referenced in our hand-written invoice which invoice amount was fully paid on March Our proposal of November clearly describes the garage roofing work, and includes the following: "Note: removal of old shingle layers may cause heavy dust buiin garage areasPlease cover any stored possessions during our workThis proposal does not include any garage clean-up" If has become routine practice in our business (and obviously for the Revdex.com also) to conduct our business by email, just as we're doing nowWhen our proposal is received by a client via email, and the client emails their acceptance of our proposal, then we proceed under contract to do the work described in our proposalfor the prices noted in our proposalsThat is exactly what occurred with Mr [redacted] 's garageOur references to a "contract" with Mr [redacted] simply meant the language or our proposal which Mr [redacted] had received and accepted Our work for Mr [redacted] was done under city permit, and when he later inquired about the permit sign-off, we contacted the city and eventually recently received confirmation that the permit has been signed off by the City building inspectorCity inspectors are very busy, and we are not sure when the sign-off occurred, or, if the sign-off was late, why it was late, but our work has been inspected and approved At the completion of this work, Mr [redacted] thanked our crew and complimented our work, and promptly paid us in full for that workHe also represented himself to us as a profession construction "designer", who would presumably be familiar with proposals, contracts, and the City inspection process, all of which, long after our work, have now apparently become confusing to him We are proud of our work for Mr [redacted] , and appreciate his business, and we regret that these later questions are troubling to him Sincerely, [redacted] Nilles, pres Initial Consumer Rebuttal / [redacted] (3000, 7, 2015/06/24) */ (The consumer indicated he/she DID NOT accept the response from the business.) The contractor never sent a contract by email with the language he quotes regarding the potential debris caused by the roof demolitionThe only email document he sent over was a cost quotation with no language regarding debris, which I have documented and forwarded him previouslyThe contractor is correct that I agreed to the price stated in this email, and is also correct that I paid in full and immediately after the contractor's superintendent called and demanded it on the spotFortunately for him, for I never actually signed a contract The contractor is apparently not aware of standard procedure regarding a formal, signed contractHe is correct that I am familiar with proposals, contracts, and inspections having worked as an architectural designer and project manager for over ten yearsI am not familiar with such off-the-cuff manner in which MrNilles seems to work It is regrettable that the contractor never actually visited the job site, met me the client, or returned many of my phone calls regarding this matterNor did his job superintendent follow through with estimates he was to provide with additional work The permit should have been closed out within a week of the completion of the job, not two months later when I discovered itFailure to do so represents poor scheduling on the contractor's part, not the city inspectors Sincerely [redacted] Final Business Response / [redacted] (4000, 9, 2015/07/03) */ 7/3/ Revdex.com RE: Case no [redacted] Thanks for your assistance in clarifying these questions Our proposal was sent electronically to the homeowner, he did receive it and hired us to do the work described in it, we have submitted copies of this proposal multiple times to the homeowner and to the Revdex.comIn it we clearly state that there will be "debris buiin garage" and our proposal does "not include any garage clean-up" We have never "demanded" payment from the homeownerWe proceeded to undertake the work described in our proposal without requesting any down payment, and then, after our work was completed and inspected by our client, we requested payment, (which also is clearly stated in our proposal: "Terms: full payment upon completion"), which we promptly received I am a law school graduate with years of experience in preparing and then working through construction contracts, and I know what a contract is: a simple meeting of the minds, as evidenced here by written communications between two partiesWe described work in writing then performed that work, then presented written invoicing, and received accurate payment with a check signed by our clientCommunicating some of these documents electronically is not "off-the-cuff", it is completely and fully transparent business procedure We are not a one-person businessOur clients' site was visited before, during, and at the end of our work by our roofing foreman of years construction experienceI was never requested to personally visit this site by the owner Our client is apparently now acknowledging that the City inspector actually has inspected and approved our work, albeit it not as promptly as he would have preferred We are proud of our work for this client, and trust that his new garage roof shingles will serve well for many years to come Thanks for your attention [redacted] Nilles, pres Nilles Builders, Inc
Initial Business Response /* (1000, 5, 2015/06/19) */
Revdex.com of MN
Re: Case #***
Complaint from ***
Hello Revdex.com
We are in receipt of the complaint from Mr*** referenced above
We are enclosing all of our correspondence with Mr*** for your
review
At Mr***'s request, we submitted a proposal for garage roofing on November 11, 2014, and then a second proposal for garage repairs on November
On February 7, Mr*** emailed us stating he was "ready to do the garage roof"
Several weeks later, we completed the garage roof re-shingling and some added repairs, referenced in our hand-written invoice which invoice amount was fully paid on March
Our proposal of November clearly describes the garage roofing work, and includes the following:
"Note: removal of old shingle layers may cause heavy dust buiin garage areasPlease cover any stored possessions during our workThis proposal does not include any garage clean-up"
If has become routine practice in our business (and obviously for the Revdex.com also) to conduct our business by email, just as we're doing nowWhen our proposal is received by a client via email, and the client emails their acceptance of our proposal, then we proceed under contract to do the work described in our proposalfor the prices noted in our proposalsThat is exactly what occurred with Mr***'s garageOur references to a "contract" with Mr*** simply meant the language or our proposal which Mr*** had received and accepted
Our work for Mr*** was done under city permit, and when he later inquired about the permit sign-off, we contacted the city and eventually recently received confirmation that the permit has been signed off by the City building inspectorCity inspectors are very busy, and we are not sure when the sign-off occurred, or, if the sign-off was late, why it was late, but our work has been inspected and approved
At the completion of this work, Mr*** thanked our crew and complimented our work, and promptly paid us in full for that workHe also represented himself to us as a profession construction "designer", who would presumably be familiar with proposals, contracts, and the City inspection process, all of which, long after our work, have now apparently become confusing to him
We are proud of our work for Mr***, and appreciate his business, and we regret that these later questions are troubling to him
Sincerely,
*** Nilles, pres
Initial Consumer Rebuttal /* (3000, 7, 2015/06/24) */
(The consumer indicated he/she DID NOT accept the response from the business.)
The contractor never sent a contract by email with the language he quotes regarding the potential debris caused by the roof demolitionThe only email document he sent over was a cost quotation with no language regarding debris, which I have documented and forwarded him previouslyThe contractor is correct that I agreed to the price stated in this email, and is also correct that I paid in full and immediately after the contractor's superintendent called and demanded it on the spotFortunately for him, for I never actually signed a contract
The contractor is apparently not aware of standard procedure regarding a formal, signed contractHe is correct that I am familiar with proposals, contracts, and inspections having worked as an architectural designer and project manager for over ten yearsI am not familiar with such off-the-cuff manner in which MrNilles seems to work
It is regrettable that the contractor never actually visited the job site, met me the client, or returned many of my phone calls regarding this matterNor did his job superintendent follow through with estimates he was to provide with additional work
The permit should have been closed out within a week of the completion of the job, not two months later when I discovered itFailure to do so represents poor scheduling on the contractor's part, not the city inspectors
Sincerely
***
Final Business Response /* (4000, 9, 2015/07/03) */
7/3/
Revdex.com
RE: Case no***
Thanks for your assistance in clarifying these questions
Our proposal was sent electronically to the homeowner, he did receive it and hired us to do the work described in it, we have submitted copies of this proposal multiple times to the homeowner and to the Revdex.comIn it we clearly state that there will be "debris buiin garage" and our proposal does "not include any garage clean-up"
We have never "demanded" payment from the homeownerWe proceeded to undertake the work described in our proposal without requesting any down payment, and then, after our work was completed and inspected by our client, we requested payment, (which also is clearly stated in our proposal: "Terms: full payment upon completion"), which we promptly received
I am a law school graduate with years of experience in preparing and then working through construction contracts, and I know what a contract is: a simple meeting of the minds, as evidenced here by written communications between two partiesWe described work in writing then performed that work, then presented written invoicing, and received accurate payment with a check signed by our clientCommunicating some of these documents electronically is not "off-the-cuff", it is completely and fully transparent business procedure
We are not a one-person businessOur clients' site was visited before, during, and at the end of our work by our roofing foreman of years construction experienceI was never requested to personally visit this site by the owner
Our client is apparently now acknowledging that the City inspector actually has inspected and approved our work, albeit it not as promptly as he would have preferred
We are proud of our work for this client, and trust that his new garage roof shingles will serve well for many years to come
Thanks for your attention
*** Nilles, pres
Nilles Builders, Inc