Stephanie and Doug Miller's Personal Training

The client paid for a 12 week diet and training program. We corresponded via email (many) and met in person to go over what we would be providing. After agreeing to our services ($900 for 12 weeks of programming and consulting) and reviewing the questionnaire answers she sent to us, we worked hard...

putting together a customized diet and training program for her, which began on November 10, 2014. The client was pushy from the beginning and even apologized in the beginning that she needed more patience (we actually moved her up on our wait list to start her early!).Throughout the next 11 weeks we went back in forth via email dozens and dozens of times. We always responded to questions extremely promptly. We adjusted her program as needed to make sure she was heading towards her goal. Everything seemed fine until when she had about a week left of her 12 week program when she sent an email asking numerous questions. We immediately responded but when we missed one of her questions she became very agitated and irate. It was almost as if she was a different person. She said she was not happy with the service, wanted her full money back (after we worked hard for 11+ weeks). This occurred on Jan 28, 2015. As recent as the day before, we received an email saying: “Thank you, again for taking time to give me the information about competing and preparedness.” and the week before she said “I’m happy to report that I'm having more energy now. I those 2 rest days last week and took yesterday as a rest day too - I think it helped. On Friday my weigh in was 128.5, down from 129.9 the previous week. I think I had hit a plateau and was feeling depleted and not seeing changes again, but now I am noticing that the size small exercise pants I got are getting loose, my exercise tops are getting looser too. For the past week or so I had this weird thing with my skin/fat - it was like I was fat, but my skin wasn't full of fat - or to phrase it better, my skin was looser on me - if that makes sense. It still feels that way a bit and I'm hoping my skin will tighten up around my mid section and upper legs. Every thing in time though.” (We can send you dozens of emails as well if you would like).We had no indication she wasn’t happy and in fact we were helping her reach her goals! Her sending that nasty email on Jan 28 was shocking to us as we have NEVER had a client like this in the past 7+ years and hundreds and hundreds of clients we have worked with. As soon as she mentioned she had an issue we (as professionals) immediately responded and asked to have a phone call or meet in person so we could talk through the issue. She did not respond. When we followed up about meeting she threatened to call the Revdex.com and said don’t contact her again. Again, we have never had an issue like this in all the years we have been in business and we provided the services we agreed to provide. Please contact us directly by telephone if you would like to discuss further (as many of the things she says in here “compliant” are taken completely out of context and/or are false). Attached you will find the initial custom programs we created for her and we also have full documentation of the many dozens of email correspondences with her if you would like. We can also send you the testimonies of dozens (if not hundreds) of satisfied clients. Please advise ASAP as we take our business very seriously and are quite disturbed by this.Regards,Doug and Stephanie Miller