Stephen Automall Centre

[redacted] inspected the [redacted] in question and in turn sent vehicle to Stephen [redacted] Body Shop for further diagnosis After removing right front fender and doing a water test, it was concluded that the windshield was not sealed properly Stephen [redacted] *** Body Shop contracted [redacted] to remove and reseal windshield As a precaution we resealed all body seams in that general area Reassembled front fender, water tested and no water coming in at this timeThere is no charge to the customer for this service

Customer has accepted a goodwill check in the amount of $and is satisfiedThis complaint is now closed

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Sincerely, [redacted] ***

[redacted] inspected the [redacted] in question and in turn sent vehicle to Stephen [redacted] Body Shop for further diagnosis After removing right front fender and doing a water test, it was concluded that the windshield was not sealed properly Stephen [redacted] *** Body Shop contracted [redacted] to remove and reseal windshield As a precaution we resealed all body seams in that general area Reassembled front fender, water tested and no water coming in at this time There is no charge to the customer for this service

As a goodwill gesture, I offered to give [redacted] a significantly better deal than what the competitive dealer offered her on a new [redacted] Unfortunately, the amount she wanted for her trade was too high, therefore, we could not sell her a new *** [redacted] Victor B [redacted] General Manager

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
*** ***

Customer has agreed to accept our goodwill check in the amount of $and is now satisfied

Customer has accepted a goodwill check in the amount of $and is satisfied
This complaint is now closed

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me but if the problem isn't fixed correctly I will not be happy about it
Sincerely,
*** ***

I wanted to send you a copy of the letter that was sent via Certified Mail to *** We never received a response from them.Thank you,*** ***

The customer has been contacted; the vehicle is being taken care of for necessary repair to the problem to make the customer happy

[redacted] inspected the [redacted] in question and in turn sent vehicle to Stephen [redacted] Body Shop for further diagnosis.  After removing right front fender and doing a water test, it was concluded that the windshield was not sealed properly.  Stephen [redacted]...

Body Shop contracted [redacted] to remove and reseal windshield.  As a precaution we resealed all body seams in that general  area.  Reassembled front fender, water tested and no water coming in at this time. There is no charge to the customer for this service.

As a goodwill gesture, I offered to give [redacted] a significantly better deal than what the competitive dealer offered her on a new [redacted].
 
Unfortunately, the amount she wanted for her trade was too high, therefore, we could not sell her a new [redacted]...

[redacted]. 
Victor B[redacted]
General Manager

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely, [redacted]

Customer has been made a goodwill offer and is completely satisfied as of this writing.

I wanted to send you a copy of the letter that was sent via Certified Mail to [redacted].  We never received a response from them.
Thank you,
[redacted]

Customer has accepted a goodwill check in the amount of $500 and is satisfied. This complaint is now closed.

[redacted] inspected the [redacted] in question and in turn sent vehicle to Stephen [redacted] Body Shop for further diagnosis.  After removing right front fender and doing a water test, it was concluded that the windshield was not sealed properly.  Stephen [redacted]...

Body Shop contracted [redacted] to remove and reseal windshield.  As a precaution we resealed all body seams in that general  area.  Reassembled front fender, water tested and no water coming in at this time. 
There is no charge to the customer for this service.