On August 15th, we had an industry expert, familiar working with tints and portland cement stucco, call and leave voicemail for [redacted] , homeowner's son, in hopes of scheduling an onsite meeting that next Thursday or Friday afternoon to discuss in person their concerns***, [redacted] 's son, called the experts office back and scheduled for Thursday August 17th, at 12:30pm.At the home, on August 17th and 12:30pm, present were [redacted] , [redacted] , [redacted] (expert), and Steve Donnelly, President of Stephen Donnelly Company.Our goal was to satisfy customer's concerns The meeting lasted approximately one hour, during which [redacted] shared the process of stucco patching, matching and expectations It became obvious quickly that the customer wasn't interested in hearing anything other than harsh criticism of our work [redacted] and [redacted] went back and forth sharing their years of experience with crooked cement contractors and roofersHe spoke of a recently settled dispute with his last roofing contractor, calling them is and using profanity, stating he could roof better than they did [redacted] even resorted to physical posturing towards MrDonnelly, which is when MrDonnelly decided to leave the meeting and property.We've done work for this customer in the past, approximately years agoWhich until this issue, we filed away under another successful finished project During a recent call to our office [redacted] stated that they were unhappy with that job as well On June 8th, the day of the finish coat being applied Mr [redacted] signed and approved a color and texture form, and during the process of applying, complimented our journeyman applicator, James, numerous times for his work.We feel we've went beyond reasonable trying to satisfy this customer's concerns We have completed this job, above industry standards and expectations, and are still waiting for final payment to us
On August 15th, we had an industry expert, familiar working with tints and portland cement stucco, call and leave voicemail for [redacted] , homeowner's son, in hopes of scheduling an onsite meeting that next Thursday or Friday afternoon to discuss in person their concerns***, [redacted] 's son, called the experts office back and scheduled for Thursday August 17th, at 12:30pm.At the home, on August 17th and 12:30pm, present were [redacted] , [redacted] , [redacted] (expert), and Steve Donnelly, President of Stephen Donnelly Company.Our goal was to satisfy customer's concerns The meeting lasted approximately one hour, during which [redacted] shared the process of stucco patching, matching and expectations It became obvious quickly that the customer wasn't interested in hearing anything other than harsh criticism of our work [redacted] and [redacted] went back and forth sharing their years of experience with crooked cement contractors and roofersHe spoke of a recently settled dispute with his last roofing contractor, calling them i
s and using profanity, stating he could roof better than they did [redacted] even resorted to physical posturing towards MrDonnelly, which is when MrDonnelly decided to leave the meeting and property.We've done work for this customer in the past, approximately years agoWhich until this issue, we filed away under another successful finished project During a recent call to our office [redacted] stated that they were unhappy with that job as well On June 8th, the day of the finish coat being applied Mr [redacted] signed and approved a color and texture form, and during the process of applying, complimented our journeyman applicator, James, numerous times for his work.We feel we've went beyond reasonable trying to satisfy this customer's concerns We have completed this job, above industry standards and expectations, and are still waiting for final payment to us