[redacted] , I have not gone online with this but I wanted to communicate a change to youI had asked the parties involved to consider some level of restitution for Mrand Mrs [redacted] since we could not do their loanThe inability was due to a discovery beyond the control of RoyalPlease communicate to Mrand Mrs [redacted] that Royal will be sending them a check representing one half of the appraisal feeIn good faith we feel strongly that we could not help them due their circumstance not our effort or practiceRespectfully, Tim
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below [Provide details of why you are not satisfied with this resolution.] Regards, [redacted] I just received an e-mail from youI went to the message and it said I have not responded to the complaint submitted and you canceled itThe first message I got from you said " There is nothing for you to do on this complaint right now " So at that time I did not respondI was waiting for youThis issue is not resolvedThe person who responded to the complaint Mr Tim M [redacted] answered with statementsMaybe he was told this by Mr S*I did not receive any calls or e-mails from them regarding this matterI can get the phone records and Internet providers records to confirm thisAll im asking for right now ( and this would settle the matter ) is the amount Mr S [redacted] said I had to pay to get the loanHe gave me all the figures for the loan and had me sign the papersIt was done [redacted] C [redacted] Jr
Please accept this as a formal response to the above mentioned complaint Mr [redacted] received communication directly from MrRoyal the owner of the company advising him that MrP [redacted] would be discussing options with himHe was also provided my name to assist him in the event he would like me to work in his behalf to remove any inquiry from his credit report Sincerely Tim M***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
Spoke with Mr S*** and could not come up with any solutionHe now states that months ago the loan was turned downI was never told thisThis is something newAlso he stated that I could not get a loan anywhere because I had a loan prior and took cash out on my homeThis is also news to meThere was no talk of Mr S*** making this rightHe again said that He and Mr F* contacted meThat was via e-mail when Mr F* said Mr S*** was out of the office and Mr S*** would contact me tomorrowTomorrow never got hereI have the e-mails
Regards,
*** ***
MrS*** has attempted to reach the borrower to discussI have listened to the this call in which MrS*** reiterates that there have been numerous attempts to reach him even by MrS***'s supervisor Below is the call log of the latest attempt where a message was left. We ask that the borrower reach MrS*** for a full explanation since we cannot disclose information in a public forum Respectfully submittedTim M***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
They say this was beyond there controlI guess not contacting me was beyond there control alsoNot until I pushed the issue did they try one time to contact me. And it was not the first time in there letter to the Revdex.com that they say there was a problem with me getting the loanIf that was the reason, then that would have been the first thing that would have been statedThen they send me a check for $and call it half of the payment I madeThe payment was $445.00, half of that is $There company was the one who said I needed an appraisal, and they sent the person who did the appraisal to my homeThis was after I was told everything was good to goSo as they say, in good faith I paid the $for the appraisal, because I was told that was all that was needed to finish the loanThey can also check there agents phone records, if they haven't alreadyYou will see that what has been stated in these messages to the Revdex.com that someone has been lying about the calls made to me
Regards,
*** ***
Thanks for bringing this to our attentionWe regret that there were differences of opinions between Royal United Mortgage and *** regarding the figuring of the borrower’s escrowAfter looking further into this loan and checking the aggregate, Royal can confirm that we did have a month
cushion in the escrow accountUnfortunately, *** ran an escrow analysis on her loan and projected it to be shortIn good faith, Royal United provided *** the money to offset the difference
Royal United Mortgage LLC takes borrowers' experiences with our company very seriously. Royal is looking into this specific matter and will use the findings to improve the end customer experience. This borrower has been placed on our DNC list and has been removed from any contact. Royal United...
Mortgage also provides customers a customer service link on our website which goes directly to the compliance department of our company. Inquiries and feedback through that portal are acted on quickly and allow us the opportunity to improve both our process and customer experience. Respectfully submitted. Royal United Mortgage LLC
[redacted], I have not gone online with this but I wanted to communicate a change to you. I had asked the parties involved to consider some level of restitution for Mr. and Mrs. [redacted] since we could not do their loan. The inability was due to a discovery beyond the control of Royal. Please communicate to Mr. and Mrs. [redacted] that Royal will be sending them a check representing one half of the appraisal fee. In good faith we feel strongly that we could not help them due their circumstance not our effort or practice. Respectfully, Tim
Please accept this as a formal response to the above mentioned complaint.
Mr. [redacted] received communication directly from Mr. Royal the owner of the company advising him that Mr. P[redacted] would be discussing options with him. He was also provided my name to assist him in the event he...
would like me to work in his behalf to remove any inquiry from his credit report.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
[Provide details of why you are not satisfied with this resolution.]Further investigation is taking place based on the response provided. This statement does not resolve the issue, although this should have been there first response. It does not state who is making the investigation. It does not give any time frame.
Regards,
[redacted]
It was determined that the transaction for Mr. [redacted] could not be completed without a change in terms. There were multiple reasons mandating this change that cannot be addressed in a public forum due to privacy.
We have been attempting to reach Mr. [redacted] to determine if he wanted to move...
forward with the changed terms but we cannot get a response from him.
This status is current as of this writing. We would like to discuss these options with him if he can contact Mr. S[redacted] who has left multiple messages.
Respectfully submitted,
Tim M[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
[Provide details of why you are not satisfied with this resolution.]
Regards,
[redacted]
I just received an e-mail from you. I went to the message and it said I have not responded to the complaint submitted and you canceled it. The first message I got from you said " There is nothing for you to do on this complaint right now " So at that time I did not respond. I was waiting for you. This issue is not resolved. The person who responded to the complaint Mr Tim M[redacted] answered with false statements. Maybe he was told this by Mr S[redacted]. I did not receive any calls or e-mails from them regarding this matter. I can get the phone records and Internet providers records to confirm this. All im asking for right now ( and this would settle the matter ) is the amount Mr S[redacted] said I had to pay to get the loan. He gave me all the figures for the loan and had me sign the papers. It was done.
[redacted] C [redacted] Jr
Further investigation is taking place based on the response provided
[redacted] , I have not gone online with this but I wanted to communicate a change to youI had asked the parties involved to consider some level of restitution for Mrand Mrs [redacted] since we could not do their loanThe inability was due to a discovery beyond the control of RoyalPlease communicate to Mrand Mrs [redacted] that Royal will be sending them a check representing one half of the appraisal feeIn good faith we feel strongly that we could not help them due their circumstance not our effort or practiceRespectfully, Tim
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below [Provide details of why you are not satisfied with this resolution.] Regards, [redacted] I just received an e-mail from youI went to the message and it said I have not responded to the complaint submitted and you canceled itThe first message I got from you said " There is nothing for you to do on this complaint right now " So at that time I did not respondI was waiting for youThis issue is not resolvedThe person who responded to the complaint Mr Tim M [redacted] answered with statementsMaybe he was told this by Mr S
*I did not receive any calls or e-mails from them regarding this matterI can get the phone records and Internet providers records to confirm thisAll im asking for right now ( and this would settle the matter ) is the amount Mr S [redacted] said I had to pay to get the loanHe gave me all the figures for the loan and had me sign the papersIt was done [redacted] C [redacted] Jr
Please accept this as a formal response to the above mentioned complaint Mr [redacted] received communication directly from MrRoyal the owner of the company advising him that MrP [redacted] would be discussing options with himHe was also provided my name to assist him in the event he would like me to work in his behalf to remove any inquiry from his credit report Sincerely Tim M***
Revdex.com:
* contacted meThat was via e-mail when Mr F
* said Mr S*** was out of the office and Mr S*** would contact me tomorrowTomorrow never got hereI have the e-mails
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
Spoke with Mr S*** and could not come up with any solutionHe now states that months ago the loan was turned downI was never told thisThis is something newAlso he stated that I could not get a loan anywhere because I had a loan prior and took cash out on my homeThis is also news to meThere was no talk of Mr S*** making this rightHe again said that He and Mr F
Regards,
*** ***
MrS*** has attempted to reach the borrower to discussI have listened to the this call in which MrS*** reiterates that there have been numerous attempts to reach him even by MrS***'s supervisor Below is the call log of the latest attempt where a message was left. We ask that the borrower reach MrS*** for a full explanation since we cannot disclose information in a public forum Respectfully submittedTim M***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
They say this was beyond there controlI guess not contacting me was beyond there control alsoNot until I pushed the issue did they try one time to contact me. And it was not the first time in there letter to the Revdex.com that they say there was a problem with me getting the loanIf that was the reason, then that would have been the first thing that would have been statedThen they send me a check for $and call it half of the payment I madeThe payment was $445.00, half of that is $There company was the one who said I needed an appraisal, and they sent the person who did the appraisal to my homeThis was after I was told everything was good to goSo as they say, in good faith I paid the $for the appraisal, because I was told that was all that was needed to finish the loanThey can also check there agents phone records, if they haven't alreadyYou will see that what has been stated in these messages to the Revdex.com that someone has been lying about the calls made to me
Regards,
*** ***
Thanks for bringing this to our attentionWe regret that there were differences of opinions between Royal United Mortgage and *** regarding the figuring of the borrower’s escrowAfter looking further into this loan and checking the aggregate, Royal can confirm that we did have a month
cushion in the escrow accountUnfortunately, *** ran an escrow analysis on her loan and projected it to be shortIn good faith, Royal United provided *** the money to offset the difference
Royal United Mortgage LLC takes borrowers' experiences with our company very seriously. Royal is looking into this specific matter and will use the findings to improve the end customer experience. This borrower has been placed on our DNC list and has been removed from any contact. Royal United...
Mortgage also provides customers a customer service link on our website which goes directly to the compliance department of our company. Inquiries and feedback through that portal are acted on quickly and allow us the opportunity to improve both our process and customer experience. Respectfully submitted. Royal United Mortgage LLC
[redacted], I have not gone online with this but I wanted to communicate a change to you. I had asked the parties involved to consider some level of restitution for Mr. and Mrs. [redacted] since we could not do their loan. The inability was due to a discovery beyond the control of Royal. Please communicate to Mr. and Mrs. [redacted] that Royal will be sending them a check representing one half of the appraisal fee. In good faith we feel strongly that we could not help them due their circumstance not our effort or practice. Respectfully, Tim
Please accept this as a formal response to the above mentioned complaint.
Mr. [redacted] received communication directly from Mr. Royal the owner of the company advising him that Mr. P[redacted] would be discussing options with him. He was also provided my name to assist him in the event he...
would like me to work in his behalf to remove any inquiry from his credit report.
Sincerely
Tim M[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
[Provide details of why you are not satisfied with this resolution.]Further investigation is taking place based on the response provided. This statement does not resolve the issue, although this should have been there first response. It does not state who is making the investigation. It does not give any time frame.
Regards,
[redacted]
It was determined that the transaction for Mr. [redacted] could not be completed without a change in terms. There were multiple reasons mandating this change that cannot be addressed in a public forum due to privacy.
We have been attempting to reach Mr. [redacted] to determine if he wanted to move...
forward with the changed terms but we cannot get a response from him.
This status is current as of this writing. We would like to discuss these options with him if he can contact Mr. S[redacted] who has left multiple messages.
Respectfully submitted,
Tim M[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
[Provide details of why you are not satisfied with this resolution.]
Regards,
[redacted]
I just received an e-mail from you. I went to the message and it said I have not responded to the complaint submitted and you canceled it. The first message I got from you said " There is nothing for you to do on this complaint right now " So at that time I did not respond. I was waiting for you. This issue is not resolved. The person who responded to the complaint Mr Tim M[redacted] answered with false statements. Maybe he was told this by Mr S[redacted]. I did not receive any calls or e-mails from them regarding this matter. I can get the phone records and Internet providers records to confirm this. All im asking for right now ( and this would settle the matter ) is the amount Mr S[redacted] said I had to pay to get the loan. He gave me all the figures for the loan and had me sign the papers. It was done.
[redacted] C [redacted] Jr
Further investigation is taking place based on the response provided.