Initial Business Response / [redacted] (1000, 5, 2016/04/26) */ Hello First off my sincerest apologies for the way your call was handledI will look into this immediately and address this through a one on one meeting and review the two calls you placed and proceed from there with disciplinary actionAs for your order I will refund both the part and shipping costYou do not need to return the incorrect partThe refund will be applied back to the source of payment within 2-business daysAgain my sincerest apologies for how this transpired and I assure your concern will be addressed Best Regards, Part Select Customer Service Initial Consumer Rebuttal / [redacted] (2000, 7, 2016/04/26) */ (The consumer indicated he/she ACCEPTED the response from the business.) I accept the response because they are going to address the issue with the representative[redacted]
Initial Business Response / [redacted] (1000, 5, 2016/08/18) */ [redacted] I am sorry to hear of the hassle you have put up with regarding your orderI have pushed through your refund for the remaining amount on your orderYou will see $ [redacted] back on your card in -business days Please let me know if there is anything else I can help you with regarding this issue [redacted]
Initial Business Response / [redacted] (1000, 5, 2016/08/24) */ Hello ***, I am sorry for the poor service you have been receiving regarding this issueUnfortunately on order items are not in our inventory and we need to wait for the them to arrive before we can ship them to youRegardless of what shipping option you have, if we do not have it in stock then we need to wait for it to come available A supervisor you were previously speaking with has already refunded your shipping fee so you are now only charged for the partIf you do not want to wait then you may cancel the order and you will be refunded in full Please let us know if there is anything else we can help you with [redacted] Initial Consumer Rebuttal / [redacted] (3000, 7, 2016/08/25) */ (The consumer indicated he/she DID NOT accept the response from the business.) It appears only one part of the issue was addressed, what about how the ordering form being misleading to consumers with how they want you to interpret what "ON ORDER" means, as well as the attitudes of the customer service people and the constant delay in delivery placing blame on the manufacturer, while no communication is provided by them and if I didn't keep calling to find out what was going on, I would not have any knowledge of my statusIm not looking to be placated to as it appears in the above response, Im trying to understand and eliminate the frustration going forward[redacted] Final Business Response / [redacted] (4000, 14, 2016/09/08) */ Hello ***, We are very sorry for the excessive delay you experience while waiting for your partI do see that you have called in to cancel your order therefore your remaining balance will be refunded Again, parts that are not in stock do need to be ordered from the manufacturerTheir arrival dates are subject to changePlease let us know if there is anything else we can help you with [redacted] Final Consumer Response / [redacted] (4200, 16, 2016/09/09) */ (The consumer indicated he/she DID NOT accept the response from the business.) [redacted] no I am not satisfied with their response The message does not seem to be getting across it's all about customer service and lack of [redacted]
Final Consumer Response / [redacted] (2000, 6, 2016/05/09) */ Consider this case resolved The reshipment of the part ordered was delivered Partselect.com got me the partResolved [redacted]
Initial Business Response / [redacted] (1000, 5, 2016/05/17) */ Hello We are sorry for the delayI see you have called in on May 16th and have received a return authorizationWhen we receive the parts back you will be refunded within 7-business days back to the credit card you used to pay for the orderYou will receive an automated email once this is complete If you have any other questions please don't hesitate to ask Have a great day Initial Consumer Rebuttal / [redacted] (2000, 7, 2016/05/17) */ (The consumer indicated he/she ACCEPTED the response from the business.)
Initial Business Response / [redacted] (1000, 5, 2016/04/11) */ Hello, I do apologize for how your order was handledWe price our parts competitively to meet customer demandsPartSelect.com offers a lot more options and resources than [redacted] and that factors into the price difference between the websitesI certainly apologize a price adjustment was not considered for you at the time of your call, I believe the representative was unfamiliar with how we could approach this type of situationI will be sure to review this case so we can better serve our customers going forwardI have inquired on the part data to ensure we have the most up to date information from **We do appreciate you taking the time to send us this feedback and again my sincerest apologizes for your inconvenience [redacted]
Initial Business Response / [redacted] (1000, 5, 2016/05/30) */ Hello, We are so sorry with the delayUnfortunately the holiday weekend had pushed that backI have pushed the refund through for you to try and speed it up a bitYou will receive email confirmation once it is appliedSometimes depending on the credit card company or bank it can take 2-business days to show on your statementOnce again I apologize for the delay Have a great day, [redacted] Initial Consumer Rebuttal / [redacted] (2000, 7, 2016/05/31) */ (The consumer indicated he/she ACCEPTED the response from the business.) I am thankful that Parts Select is planning to credit my credit cardI am disappointed and frustrated that it took Parts Select this longIt has been one month since my original orderI'm also upset that I had to place several phone calls and emails hearing nothing but excuses in why I could not get my money back for a [redacted] partI will contact my credit card company in two days to verify credit and hopefully this will be over [redacted]
Initial Business Response / [redacted] (1000, 8, 2016/05/23) */ Hello A refund has been issued already in the amount of $ [redacted] We have set up a separate refund for the shipping cost in the amount of $***You will see this on your credit card within 2-business days Have a great day Initial Consumer Rebuttal / [redacted] (2000, 10, 2016/05/24) */ (The consumer indicated he/she ACCEPTED the response from the business.) Thank youOriginally when I filed this complaint on May 10th, PartSelect.com had refused any form of refund for the returned partThe very next day received an email from them saying (they changed their mind) would be issuing a refund of $ [redacted] That is all I wantedRefunding the shipping is a very nice gestureThank you
Initial Business Response / [redacted] (1000, 5, 2017/05/02) */ Hello, Sir you placed the order April 26th with 3-business day shippingIt is now May 2st which is only business daysThe order is not lateWe had faster shipping methods you could have selectedThe order shipped the same day it was orderedThe order is moving along just fine with updates in tracking as early as yesterdayWe have been getting calls with very abusive language to our agents and it is becoming a problemWe have done everything we have supposed toWe emailed you the information which I have proof of as wellI am truly sorry you are unhappy but at this point we have done everything and your order is on its way Thank you Just as a good faith gesture I have refunded the shipping Have a great day
Initial Business Response / [redacted] (1000, 5, 2017/07/26) */ Hello ***, Thank you for contacting us We have already issued the refund for your orderThis may take a few days for [redacted] to process it back on to your card balance We apologize for the wait for the part however we were only notified by [redacted] that the part had been discontinued late on July 21stYou would have been notified by our backorders team on the following Monday If you have any questions or concerns, do not hesitate to write back or give us a call at the number belowYou are also welcome to visit our new Live Chat, Monday to Friday from 8AM to 4PM EST at www.partselect.com! Thank you, [redacted] Customer Service www.partselect.com [redacted] Mon-Fri 7am - 1am EST Sat-Sun 7am - 11pm EST
Initial Business Response / [redacted] (1000, 5, 2016/04/21) */ Hello We are really sorry for the delay with this part, we have gotten it shipped out to you, and we have sent it next business day air, the tracking number is [redacted] with ***We have also credited the shipping back to you that was paid as wellThat conformation of the credit will be emailed to you later on today We are once again very sorry for the delay in this order Initial Consumer Rebuttal / [redacted] (2000, 7, 2016/04/22) */ (The consumer indicated he/she ACCEPTED the response from the business.) I am satisfied with this, and thank you very much
Initial Business Response / [redacted] (1000, 6, 2017/01/23) */ Hello, The same day as the complaint was filed the customer contacted usWe came to an agreement of a refund of $ [redacted] which is half of the price of the partWe can not resell this part as they were screw hole marks where the part was installed We cannot resell installed parts Best Regards Initial Consumer Rebuttal / [redacted] (**00, 8, 2017/01/23) */ (The consumer indicated he/she DID NOT accept the response from the business.) While the goodwill gesture of returning half the amount of the part is appreciated, there was no agreement [redacted] $ [redacted]
Initial Business Response / [redacted] (1000, 5, 2015/12/15) */ I apologize that it took several contacts to get this resolved but the last agent you were in contact with certainly followed through and ensured that all parts were creditThe parts on each ordered have been refunded [redacted] and it can take 2-business days for these refunds to reflectSorry again for the delay and the inconvenience that this has caused
Initial Business Response / [redacted] (1000, 5, 2015/11/26) */ I apologize that you feel misled by our return policy but any parts that show signs of being installed cannot be resold and are therefore discarded and a refund cannot be issuedThat being said, because of the inconvenience and confusion, we have put the parts through warranty in order to process the refund for youThe refund for the parts [redacted] was processed on [redacted] and can take 2-business days to reflect
Initial Business Response / [redacted] (1000, 13, 2017/10/23) */ Dear [redacted] , We have pushed the refund through in our system on Oct 12th, for $ [redacted] It can take the bank 2-business days to process the refund transaction as of Oct 12thI trust that the funds are now back into your accountWe certainly apologize for the inconveniences and that you were not able to easily reach and speak to one of our representatives in this time of need Best Regards, Part Select Customer Service
Initial Business Response / [redacted] (1000, 10, 2017/09/15) */ Hello ***, Thank you for contacting us I have taken a look at your order and I am showing that you were advised that we were setting up a dispute with the return's departmentThey have since issued the refund and this should show on the balance of the card used to place the order with us in 3-business days If you have any questions or concerns, do not hesitate to write back or give us a call at the number below Thank you, [redacted] Mon-Fri 7am - 1am EST Sat-Sun 7am - 11pm EST
Initial Business Response / [redacted] (1000, 5, 2017/09/28) */ Hello ***, Thank you for contacting us I am showing the part you ordered as listed on our website as Bracket, IgnitorAs well the diagram on both the model listing and the part page itself list the part as #with an arrow pointing to the bracket and #as the ignitor itselfWe have set up a return for you and will refund your initial shipping cost for your order but you would be responsible for the return shipping If you have any questions or concerns, do not hesitate to write back or give us a call at the number belowYou are also welcome to visit our new Live Chat, Monday to Friday from 8AM to 4PM EST at [redacted] ! Thank you, Customer Service [redacted] Mon-Fri 7am - 1am EST Sat-Sun 7am - 11pm EST Initial Consumer Rebuttal / [redacted] (3000, 7, 2017/09/29) */ (The consumer indicated he/she DID NOT accept the response from the business.) I want full refund of shippingIt did not state on order form that it was for bracket only Final Business Response / [redacted] (4000, 9, 2017/09/29) */ Hello ***, As stated in our previous contact, we have set up the return for your order and a certainly welcome to return the part for a refund of the costs paid to us for your order However, nowhere on the part page or your order information does it indicate that the ignitor is included in the Bracket, IgnitorTherefore, you would be responsible for the shipping costs to return the part to us Thank you, Customer Service [redacted] Final Consumer Response / [redacted] (4200, 11, 2017/10/02) */ (The consumer indicated he/she DID NOT accept the response from the business.) I will only accept if they credit one of the shipping cost
Initial Business Response / [redacted] (1000, 5, 2015/12/23) */ I apologize for any inconvenienceBecause the part was showing signs of installation, the warehouse refused the refundIn order to help you receive this credit, we are forced to go a different means of getting it, which does require a bit more informationHowever, I can advise this part was refunded this morning for the amount of [redacted]
Initial Business Response / [redacted] (1000, 5, 2016/04/26) */ Hello First off my sincerest apologies for the way your call was handledI will look into this immediately and address this through a one on one meeting and review the two calls you placed and proceed from there with disciplinary actionAs for your order I will refund both the part and shipping costYou do not need to return the incorrect partThe refund will be applied back to the source of payment within 2-business daysAgain my sincerest apologies for how this transpired and I assure your concern will be addressed Best Regards, Part Select Customer Service Initial Consumer Rebuttal / [redacted] (2000, 7, 2016/04/26) */ (The consumer indicated he/she ACCEPTED the response from the business.) I accept the response because they are going to address the issue with the representative[redacted]
Initial Business Response / [redacted] (1000, 5, 2016/08/18) */ [redacted] I am sorry to hear of the hassle you have put up with regarding your orderI have pushed through your refund for the remaining amount on your orderYou will see $ [redacted] back on your card in -business days Please let me know if there is anything else I can help you with regarding this issue [redacted]
Initial Business Response / [redacted] (1000, 5, 2016/08/24) */ Hello ***, I am sorry for the poor service you have been receiving regarding this issueUnfortunately on order items are not in our inventory and we need to wait for the them to arrive before we can ship them to youRegardless of what shipping option you have, if we do not have it in stock then we need to wait for it to come available A supervisor you were previously speaking with has already refunded your shipping fee so you are now only charged for the partIf you do not want to wait then you may cancel the order and you will be refunded in full Please let us know if there is anything else we can help you with [redacted] Initial Consumer Rebuttal / [redacted] (3000, 7, 2016/08/25) */ (The consumer indicated he/she DID NOT accept the response from the business.) It appears only one part of the issue was addressed, what about how the ordering form being misleading to consumers with how they want you to interpret what "ON ORDER" means, as well as the attitudes of the customer service people and the constant delay in delivery placing blame on the manufacturer, while no communication is provided by them and if I didn't keep calling to find out what was going on, I would not have any knowledge of my statusIm not looking to be placated to as it appears in the above response, Im trying to understand and eliminate the frustration going forward[redacted] Final Business Response / [redacted] (4000, 14, 2016/09/08) */ Hello ***, We are very sorry for the excessive delay you experience while waiting for your partI do see that you have called in to cancel your order therefore your remaining balance will be refunded Again, parts that are not in stock do need to be ordered from the manufacturerTheir arrival dates are subject to changePlease let us know if there is anything else we can help you with [redacted] Final Consumer Response / [redacted] (4200, 16, 2016/09/09) */ (The consumer indicated he/she DID NOT accept the response from the business.) [redacted] no I am not satisfied with their response The message does not seem to be getting across it's all about customer service and lack of [redacted]
Final Consumer Response / [redacted] (2000, 6, 2016/05/09) */ Consider this case resolved The reshipment of the part ordered was delivered Partselect.com got me the partResolved [redacted]
Initial Business Response / [redacted] (1000, 5, 2016/05/17) */ Hello We are sorry for the delayI see you have called in on May 16th and have received a return authorizationWhen we receive the parts back you will be refunded within 7-business days back to the credit card you used to pay for the orderYou will receive an automated email once this is complete If you have any other questions please don't hesitate to ask Have a great day Initial Consumer Rebuttal / [redacted] (2000, 7, 2016/05/17) */ (The consumer indicated he/she ACCEPTED the response from the business.)
Initial Business Response / [redacted] (1000, 5, 2016/04/11) */ Hello, I do apologize for how your order was handledWe price our parts competitively to meet customer demandsPartSelect.com offers a lot more options and resources than [redacted] and that factors into the price difference between the websitesI certainly apologize a price adjustment was not considered for you at the time of your call, I believe the representative was unfamiliar with how we could approach this type of situationI will be sure to review this case so we can better serve our customers going forwardI have inquired on the part data to ensure we have the most up to date information from **We do appreciate you taking the time to send us this feedback and again my sincerest apologizes for your inconvenience [redacted]
Initial Business Response / [redacted] (1000, 5, 2016/05/30) */ Hello, We are so sorry with the delayUnfortunately the holiday weekend had pushed that backI have pushed the refund through for you to try and speed it up a bitYou will receive email confirmation once it is appliedSometimes depending on the credit card company or bank it can take 2-business days to show on your statementOnce again I apologize for the delay Have a great day, [redacted] Initial Consumer Rebuttal / [redacted] (2000, 7, 2016/05/31) */ (The consumer indicated he/she ACCEPTED the response from the business.) I am thankful that Parts Select is planning to credit my credit cardI am disappointed and frustrated that it took Parts Select this longIt has been one month since my original orderI'm also upset that I had to place several phone calls and emails hearing nothing but excuses in why I could not get my money back for a [redacted] partI will contact my credit card company in two days to verify credit and hopefully this will be over [redacted]
Initial Business Response / [redacted] (1000, 8, 2016/05/23) */ Hello A refund has been issued already in the amount of $ [redacted] We have set up a separate refund for the shipping cost in the amount of $***You will see this on your credit card within 2-business days Have a great day Initial Consumer Rebuttal / [redacted] (2000, 10, 2016/05/24) */ (The consumer indicated he/she ACCEPTED the response from the business.) Thank youOriginally when I filed this complaint on May 10th, PartSelect.com had refused any form of refund for the returned partThe very next day received an email from them saying (they changed their mind) would be issuing a refund of $ [redacted] That is all I wantedRefunding the shipping is a very nice gestureThank you
Initial Business Response / [redacted] (1000, 5, 2017/05/02) */ Hello, Sir you placed the order April 26th with 3-business day shippingIt is now May 2st which is only business daysThe order is not lateWe had faster shipping methods you could have selectedThe order shipped the same day it was orderedThe order is moving along just fine with updates in tracking as early as yesterdayWe have been getting calls with very abusive language to our agents and it is becoming a problemWe have done everything we have supposed toWe emailed you the information which I have proof of as wellI am truly sorry you are unhappy but at this point we have done everything and your order is on its way Thank you Just as a good faith gesture I have refunded the shipping Have a great day
Initial Business Response / [redacted] (1000, 5, 2017/07/26) */ Hello ***, Thank you for contacting us We have already issued the refund for your orderThis may take a few days for [redacted] to process it back on to your card balance We apologize for the wait for the part however we were only notified by [redacted] that the part had been discontinued late on July 21stYou would have been notified by our backorders team on the following Monday If you have any questions or concerns, do not hesitate to write back or give us a call at the number belowYou are also welcome to visit our new Live Chat, Monday to Friday from 8AM to 4PM EST at www.partselect.com! Thank you, [redacted] Customer Service www.partselect.com [redacted] Mon-Fri 7am - 1am EST Sat-Sun 7am - 11pm EST
Initial Business Response / [redacted] (1000, 5, 2016/04/21) */ Hello We are really sorry for the delay with this part, we have gotten it shipped out to you, and we have sent it next business day air, the tracking number is [redacted] with ***We have also credited the shipping back to you that was paid as wellThat conformation of the credit will be emailed to you later on today We are once again very sorry for the delay in this order Initial Consumer Rebuttal / [redacted] (2000, 7, 2016/04/22) */ (The consumer indicated he/she ACCEPTED the response from the business.) I am satisfied with this, and thank you very much
Initial Business Response / [redacted] (1000, 6, 2017/01/23) */ Hello, The same day as the complaint was filed the customer contacted usWe came to an agreement of a refund of $ [redacted] which is half of the price of the partWe can not resell this part as they were screw hole marks where the part was installed We cannot resell installed parts Best Regards Initial Consumer Rebuttal / [redacted] (**00, 8, 2017/01/23) */ (The consumer indicated he/she DID NOT accept the response from the business.) While the goodwill gesture of returning half the amount of the part is appreciated, there was no agreement [redacted] $ [redacted]
Initial Business Response / [redacted] (1000, 5, 2015/12/15) */ I apologize that it took several contacts to get this resolved but the last agent you were in contact with certainly followed through and ensured that all parts were creditThe parts on each ordered have been refunded [redacted] and it can take 2-business days for these refunds to reflectSorry again for the delay and the inconvenience that this has caused
Initial Business Response / [redacted] (1000, 5, 2015/11/26) */ I apologize that you feel misled by our return policy but any parts that show signs of being installed cannot be resold and are therefore discarded and a refund cannot be issuedThat being said, because of the inconvenience and confusion, we have put the parts through warranty in order to process the refund for youThe refund for the parts [redacted] was processed on [redacted] and can take 2-business days to reflect
Initial Business Response / [redacted] (1000, 13, 2017/10/23) */ Dear [redacted] , We have pushed the refund through in our system on Oct 12th, for $ [redacted] It can take the bank 2-business days to process the refund transaction as of Oct 12thI trust that the funds are now back into your accountWe certainly apologize for the inconveniences and that you were not able to easily reach and speak to one of our representatives in this time of need Best Regards, Part Select Customer Service
Initial Business Response / [redacted] (1000, 10, 2017/09/15) */ Hello ***, Thank you for contacting us I have taken a look at your order and I am showing that you were advised that we were setting up a dispute with the return's departmentThey have since issued the refund and this should show on the balance of the card used to place the order with us in 3-business days If you have any questions or concerns, do not hesitate to write back or give us a call at the number below Thank you, [redacted] Mon-Fri 7am - 1am EST Sat-Sun 7am - 11pm EST
Initial Business Response / [redacted] (1000, 5, 2017/09/28) */ Hello ***, Thank you for contacting us I am showing the part you ordered as listed on our website as Bracket, IgnitorAs well the diagram on both the model listing and the part page itself list the part as #with an arrow pointing to the bracket and #as the ignitor itselfWe have set up a return for you and will refund your initial shipping cost for your order but you would be responsible for the return shipping If you have any questions or concerns, do not hesitate to write back or give us a call at the number belowYou are also welcome to visit our new Live Chat, Monday to Friday from 8AM to 4PM EST at [redacted] ! Thank you, Customer Service [redacted] Mon-Fri 7am - 1am EST Sat-Sun 7am - 11pm EST Initial Consumer Rebuttal / [redacted] (3000, 7, 2017/09/29) */ (The consumer indicated he/she DID NOT accept the response from the business.) I want full refund of shippingIt did not state on order form that it was for bracket only Final Business Response / [redacted] (4000, 9, 2017/09/29) */ Hello ***, As stated in our previous contact, we have set up the return for your order and a certainly welcome to return the part for a refund of the costs paid to us for your order However, nowhere on the part page or your order information does it indicate that the ignitor is included in the Bracket, IgnitorTherefore, you would be responsible for the shipping costs to return the part to us Thank you, Customer Service [redacted] Final Consumer Response / [redacted] (4200, 11, 2017/10/02) */ (The consumer indicated he/she DID NOT accept the response from the business.) I will only accept if they credit one of the shipping cost
Initial Business Response / [redacted] (1000, 5, 2015/12/23) */ I apologize for any inconvenienceBecause the part was showing signs of installation, the warehouse refused the refundIn order to help you receive this credit, we are forced to go a different means of getting it, which does require a bit more informationHowever, I can advise this part was refunded this morning for the amount of [redacted]