Stepney Brothers Auto Body Inc

MS*** WAS INVOLVED IN AN ACCIDENT ON MAY 14, WITH HER KIA OPTIMA. SHE HAD HER CAR TOWED TO HUGH'S AUTO BODY, THEIR ESTIMATE WAS $9,271.92, WHICH WAS NOT A TOTAL LOSS AT THAT TIME. HUGH'S AUTO BODY HAD BEGAN THE REPAIRS ON MS***'S CAR WHEN SHE REALIZED THAT SHE HAD NOT
SIGNED THEIR WORK ORDER AND SHE WANTED US TO DO THE REPAIRS. MS*** CALLED AND ASKED US TO HAVE HER CAR TOWED TO OUR SHOP AFTER THE INSCOFOUND OUT THAT MS*** REMOVED HER CAR FROM HUGH'S AUTO BODY TO STEPNEY BROSAUTO BODY, THEY DECIDED TO TOTAL OUT MS***'S CAR AFTER WE HAD ALREADY DONE WEEKS WORTH OF REPAIRS. THE INSCOTOLD US TO STOP WORKING ON HER CAR UNTIL WE HEAR FROM THEM. APPROXIMATELY WEEKS WENT BY AND THE INSCOCALLED US AND TOLD US TO CONTINUE WITH THE REPAIRS. MS*** SAID WE HAD HER CAR APPROXIMATELY MONTHS AND THAT MAY BE SO, WITH ALL OF THE PROBLEMS WE WERE HAVING WITH THE INSCOAND WITH ALL OF THE CONFUSION THAT WAS GOING ON. WE DID NOT CALL MS*** TO SAY WHEN HER CAR WOULD BE FINISHED. THE INSCOHAS PAID FOR THE REPAIRS PLUS ALL OF THE SUPPLEMENTS THAT THEY WERE RESPONSIBLE FOR. WHEN MS*** FIRST CAME IN, SHE TOLD ME HER CAR WAS DAMAGED ON THE FRONT AND LEFT REAR AND SHE HAS A SIGNED CONTRACT FROM US IN THE AMOUNT OF $10,828.32, TO THAT EFFECT. SHE SAID SHE DID NOT SIGN THE CONTRACT BUT SHE DID OUR THOUGHTS ARE, SHE IS TRYING TO GET OUT OF THE CONTRACT BUT WE DO HAVE A SIGNED CONTRACT. I ALSO AGREED TO LET MS*** HAVE HER CAR AND SHE MAKE PAYMENTS ON THE OTHER WORK ($1,598.99) THAT SHE SIGNED FOR TO START ON SEP2, 2016. WE WILL WRITE UP AN AGREEMENT TO BE SIGNED BY MS***

FIRST OF ALL, STEPNEY BROSWOULD NEVER LET A VEHICLE LEAVE THE SHOP WITH EXPOSED WIRES. THIS TRAVERSE HAD TO PAPER FUNNELS FOR OIL TUCKED IN THE ENGINE COMPARTMENT, WHICH LET US KNOW THAT THERE IS AN OIL LEAK AND OIL HAS TO BE ADDED FREQUENTLY TO THIS VEHICLE. WE REPAIRED
THE FRONT BUMPER, LEFT FENDER, LEFT HEADLAMP AND RADIATOR SUPPORT, NONE OF THESE WOULD CAUSE A TICKING SOUND OR LOW OIL PRESSURE CONDITIONS. WE EXPLAINED TO THE CUSTOMER THAT HIS TRAVERSE ALSO NEEDED THE BATTERY REPLACED WHICH WAS NOT COVERED BY THE INSURANCE COMPANY, AS FAR AS THIS ACCIDENT WAS CONCERNED. WE ALSO HAD TO JUMP THIS VEHICLE WHEN THE CUSTOMER CAME TO PICK IT UP. ONCE THE JUMP WAS GIVEN AND THE CAR RUNNING, THERE WAS NO TICKING OR ANY OTHER SOUNDS COMING FROM IT