Staff is not trained in proper way to apply polish, no base coat or top coatThe polish comes off the next dayThey also do not know how to apply gel polishThey not only do not speak English clearly, they do not understand EnglishOne granddaughter asked for a regular manicureShe had long nails which the woman cut completely offI asked for french tip acrylics on my other daughter nailsThey cut her nails down all the way down, applied clear gel, then said her nails were too short for the white stripShe told the woman that was not what she asked forThey spoke in their home countries language and acted like there was a problem but did not speak with me about itThey refused to apply acrylics, told her to come back in a few days they would finish itThis was for her 17th birthday.Then they made me pay for the gel even though that was not what my granddaughter and I both asked forWe tried to explain that was not what we asked for and never was gel mentionedBecause of their ignorance I wonder if their tools were even cleanI still had to pay for the gel and the manicures that were done wrongHorrible, horrible placeI will never ever go back there!
[A default letter is provided here which indicates your acceptance of the business's response
If you wish, you may update it before sending it If you and the business have reached an agreement and compliance is set for a future date, we trust the business will comply Please contact us after that time if the matter is not resolved as agreed and we will review the complaint and proceed accordingly.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***
Staff is not trained in proper way to apply polish, no base coat or top coat. The polish comes off the next day. They also do not know how to apply gel polish. They not only do not speak English clearly, they do not understand English. One granddaughter asked for a regular manicure. She had long nails which the woman cut completely off. I asked for french tip acrylics on my other daughter nails. They cut her nails down all the way down, applied clear gel, then said her nails were too short for the white strip. She told the woman that was not what she asked for. They spoke in their home countries language and acted like there was a problem but did not speak with me about it. They refused to apply acrylics, told her to come back in a few days they would finish it. This was for her 17th birthday.Then they made me pay for the gel even though that was not what my granddaughter and I both asked for. We tried to explain that was not what we asked for and never was gel mentioned. Because of their ignorance I wonder if their tools were even clean. I still had to pay for the gel and the manicures that were done wrong. Horrible, horrible place. I will never ever go back there!
Staff is not trained in proper way to apply polish, no base coat or top coatThe polish comes off the next dayThey also do not know how to apply gel polishThey not only do not speak English clearly, they do not understand EnglishOne granddaughter asked for a regular manicureShe had long nails which the woman cut completely offI asked for french tip acrylics on my other daughter nailsThey cut her nails down all the way down, applied clear gel, then said her nails were too short for the white stripShe told the woman that was not what she asked forThey spoke in their home countries language and acted like there was a problem but did not speak with me about itThey refused to apply acrylics, told her to come back in a few days they would finish itThis was for her 17th birthday.Then they made me pay for the gel even though that was not what my granddaughter and I both asked forWe tried to explain that was not what we asked for and never was gel mentionedBecause of their ignorance I wonder if their tools were even cleanI still had to pay for the gel and the manicures that were done wrongHorrible, horrible placeI will never ever go back there!
[A default letter is provided here which indicates your acceptance of the business's response
If you wish, you may update it before sending it If you and the business have reached an agreement and compliance is set for a future date, we trust the business will comply Please contact us after that time if the matter is not resolved as agreed and we will review the complaint and proceed accordingly.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***
Staff is not trained in proper way to apply polish, no base coat or top coat. The polish comes off the next day. They also do not know how to apply gel polish. They not only do not speak English clearly, they do not understand English. One granddaughter asked for a regular manicure. She had long nails which the woman cut completely off. I asked for french tip acrylics on my other daughter nails. They cut her nails down all the way down, applied clear gel, then said her nails were too short for the white strip. She told the woman that was not what she asked for. They spoke in their home countries language and acted like there was a problem but did not speak with me about it. They refused to apply acrylics, told her to come back in a few days they would finish it. This was for her 17th birthday.Then they made me pay for the gel even though that was not what my granddaughter and I both asked for. We tried to explain that was not what we asked for and never was gel mentioned. Because of their ignorance I wonder if their tools were even clean. I still had to pay for the gel and the manicures that were done wrong. Horrible, horrible place. I will never ever go back there!