Steps Recovery Center, LLC

Revdex.com: Complaint Management [redacted] Business & Consumer Relations Customer Information: [redacted] Daytime Phone: ###-###-#### E-mail: [redacted] Dear ***, Steps Recovery Center received notice of complaint ID: [redacted] [redacted] ***, the son of [redacted] ***, provided us with his insurance information with BCBS Insurance to be billed for services received by Steps Recovery Center for Residential Treatment 12/31/15-2/15/and Intensive Outpatient Treatment for 2/15/16-3/23/In the complaint, [redacted] * [redacted] stated “Steps Recovery billed his Insurance company and received payment for services that were not actually provided” [redacted] did receive the services and we billed accordingly for those services [redacted] is responsible for payment according to the terms of our agreement noted below, regardless of what the insurance is paying forBCBS did pay to [redacted] the amount of twelve thousand dollars [redacted] did send in payment to Steps to cover his treatmentThis complaint was brought because BCBS is now asking for payment back from [redacted] stating that there isn’t coverage on his health policy for the services he received at StepsSteps Recovery Center Treatment and Payment Agreement: “It is the sole responsibility of the Client/Guarantor to know what his/her insurance benefits are, and if the policy is in effectSteps will make every effort to verify insurance eligibility and to obtain prior authorization from the insurance companyOur billing department will submit claims to your insurance carrier and will make every effort to obtain payment as a courtesy to youAll or any portion of the bill, which is not paid by the insurance carrier, is the sole responsibility of the Client and/or Guarantor” Sincerely, Teresa M [redacted]

*** came thru treatment and at the end of his treatment his insurance didn't cover exactly 12,As a courtesy to *** at the time of services we wrote off 10,and only charged him his co-insurance which was not covered by his insurance of 2,We have been collecting interest free on
that bill since 7/07/2016. *** has made payments of and a month since that time bringing his remaining balance to 2,Co-Insurance is the patients responsibility and is the portion that is not covered by insurance and we are required to collect these moniesWe really do everything possible to work with out clients A person's deductible may be met but their max out of pocket for the year may require some co-insurance which ***'s didThere are few organizations that take 25-payments interest fee to assist their former clients in paying their bills, and also wrote off a larger amount as well *** has been paying on this bill for a long time and we appreciate his efforts but at the time of his call our accounting department asked if he would be will to make larger payments because the amounts were so smallIt may feel like his bill is not changing but it is simply because of his small payments

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
*** ***

To whom it may concern,On July 1, 2017 we received notification from the Revdex.com that this case was closed because the consumer did not respond in a timely manner.  Why has the case been re-opened? Is it necessary to respond again?  I anticipate your reply,Teresa M.Steps Recovery Center

Complaint: [redacted]
I am rejecting this response because:
 Complaint # [redacted] I still feel strongly that this company is responsible for returning the funds I passed along to them from BCBS of AZ  because the claim Steps submitted didn't meet the insurance criteria for that submittal.  They claim they did me a personal favor in returning the initial $6000 but I feel it was nothing more than an admission of guilt. They will respond that I should have known that I would be responsible for funds not paid by the insurance company but should I be responsible for funds incorrectly submitted by Steps?  They billed as a behavior/rehabilitation facilty and as such were required (per BCBS) to have "24/7 onsite registered nursing coverage".  It makes no difference if I had knowledge of this criteria or not, I didn't submit the claim. Steps touted that, after meeting my son's deductible, the amount my insurance would pay would be sufficient, and that I would not be responsible for any further financial responsibility.  If I am wrong, or partially wrong, I would like to know and am willing to pay the arbitration fee. Thank you so much, [redacted]
Sincerely,
[redacted]

Revdex.com: Complaint Management[redacted] Business & Consumer Relations   Customer Information: [redacted]
[redacted] Daytime Phone: ###-###-#### E-mail: [redacted]   Dear [redacted], Steps Recovery Center received notice of complaint ID:[redacted]. [redacted]...

[redacted], the son of [redacted]. [redacted], provided us with his insurance information with BCBS Insurance to be billed for services received by Steps Recovery Center for Residential Treatment 12/31/15-2/15/16 and Intensive Outpatient Treatment for 2/15/16-3/23/16. In the complaint, [redacted]. [redacted] stated “Steps Recovery billed his Insurance company and received payment for services that were not actually provided”. [redacted] did receive the services and we billed accordingly for those services. [redacted] is responsible for payment according to the terms of our agreement noted below, regardless of what the insurance is paying for. BCBS did pay to [redacted] the amount of twelve thousand dollars. [redacted] did send in payment to Steps to cover his treatment. This complaint was brought because BCBS is now asking for payment back from [redacted] stating that there isn’t coverage on his health policy for the services he received at Steps. Steps Recovery Center Treatment and Payment Agreement: “It is the sole responsibility of the Client/Guarantor to know what his/her insurance benefits are, and if the policy is in effect. Steps will make every effort to verify insurance eligibility and to obtain prior authorization from the insurance company. Our billing department will submit claims to your insurance carrier and will make every effort to obtain payment as a courtesy to you. All or any portion of the bill, which is not paid by the insurance carrier, is the sole responsibility of the Client and/or Guarantor”.  Sincerely, Teresa M[redacted]