Stereo Workz

Initial Business Response / [redacted] (1000, 5, 2015/11/10) */ I have tried resolving the issue with the customerThere is a lot of dust in our town which sometimes makes the completion of the work harderHowever, I let her know that we will redo the work for her at no chargeShe just needs to bring the car backIf she doesn't want to do the work with us she can take it to another shopIf they do the work better than I did then I will refund herI am willing to work with the customerIt is not nice for the customer to be talking bad about my company when I have offered to help resolve the issue the entire time Initial Consumer Rebuttal / [redacted] (3000, 7, 2015/11/12) */ (The consumer indicated he/she DID NOT accept the response from the business.) I refuse to keep coming back and waste gas and TIME which I do not have for them to keep trying to replace my window tint if they cant guarantee me that they can do a better jobI have talked to other tinting shop and they said dirt or dust is not the problemI have also said before about your company scratching my car and making a mess in my interiorI do not trust your company with my car anymore, and thats why im okay with going somewhere else to get it done as long as your company pay the other shop that im going to take off the tint you guys refused to take off for meThe owner of this place was disrespectful and I do not wish to come back Final Business Response / [redacted] (4000, 10, 2015/11/24) */ I would like for the customer to remove what she wrote about my company onlineI will not pay another shop to do the job but I will issue her a full refund after she shows me that the job has been completed by another company the way she wants it Final Consumer Response / [redacted] (4200, 12, 2015/11/25) */ (The consumer indicated he/she DID NOT accept the response from the business.) I am not talking bad about your companyIm just telling the truthI am not asking for the company to pay for my new tint job, I am only asking for you to pay for the REMOVAL of the old tint and give me refund since you refused to that the first time I asked because I was not satisfied with your work

Initial Business Response /* (1000, 5, 2015/11/10) */
I have tried resolving the issue with the customer. There is a lot of dust in our town which sometimes makes the completion of the work harder. However, I let her know that we will redo the work for her at no charge. She just needs to bring the...

car back. If she doesn't want to do the work with us she can take it to another shop. If they do the work better than I did then I will refund her. I am willing to work with the customer. It is not nice for the customer to be talking bad about my company when I have offered to help resolve the issue the entire time.
Initial Consumer Rebuttal /* (3000, 7, 2015/11/12) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I refuse to keep coming back and waste gas and TIME which I do not have for them to keep trying to replace my window tint if they cant guarantee me that they can do a better job. I have talked to other tinting shop and they said dirt or dust is not the problem. I have also said before about your company scratching my car and making a mess in my interior. I do not trust your company with my car anymore, and thats why im okay with going somewhere else to get it done as long as your company pay the other shop that im going to take off the tint you guys refused to take off for me. The owner of this place was disrespectful and I do not wish to come back.
Final Business Response /* (4000, 10, 2015/11/24) */
I would like for the customer to remove what she wrote about my company online. I will not pay another shop to do the job but I will issue her a full refund after she shows me that the job has been completed by another company the way she wants it.
Final Consumer Response /* (4200, 12, 2015/11/25) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I am not talking bad about your company. Im just telling the truth. I am not asking for the company to pay for my new tint job, I am only asking for you to pay for the REMOVAL of the old tint and give me refund since you refused to that the first time I asked because I was not satisfied with your work