Stericycle Inc

Initial Business Response /* (1000, 6, 2015/07/01) */
[redacted] Hard copy attached for your review [redacted]
The above referenced complaint was received by me on June 23, 2015 by my Supervisor. I am an Account Manager for Stericycle Environmental Solutions, a division of Stericycle, Inc. The letter of...

complaint was addressed to Neal [redacted] at the address of one of our Regulated Medical Waste Division facilities, a division that services customers for regulated medical waste, ie. infectious waste.
I am familiar with the waste disposal account to which Mr. [redacted] refers in his complaint and have worked with his Sales Rep, Joe [redacted], for years on matters related to this account.
Following the receipt of this complaint, Joe [redacted] contacted Mr. [redacted] by phone. It was determined that Mr. [redacted] called the other division of our company in error. They do not have record of Mr. [redacted]s waste disposal account, as we do not share systems. However, I cannot explain why he was not transferred over to our division. Mr. [redacted] provided Mr. [redacted] with phone numbers and email addresses that will put him in contact with those that are familiar with his account.
Also upon contact with Mr. [redacted], Mr. [redacted] offered an apology for the confusion and explained to him the additional charges of concern on his last invoice. Mr. [redacted] agreed to pay for those charges and in order to try and prevent future leak issues, the two agreed on having a more expensive, different kind of drum used to store waste. Additionally, I followed up with Mr. [redacted], getting him a pick-up date for his current waste ready for shipping.
believe this matter to be resolved. Please contact me with any questions you may have.
Thank you.
Initial Consumer Rebuttal /* (2000, 8, 2015/07/02) */
(The consumer indicated he/she ACCEPTED the response from the business.)