Sterle's Slovenian Country House

The car was repaired as promised to the customers satisfactionThe scratches were repairedThe customer took the vehicle around October 1st and I haven't heard from the couple since

Complaint: [redacted]
I am rejecting this response because:
No one is acting like a child. I paid promptly and it has been a problem since that time. Damaged engine,  late delivery, a engine the was supposed to have been rebuilt but wasn't. Sent the wrong engine,  this has been a nightmare going on for almost one year. Do what's promised the first time and there would have been no problems. 
Regards,
[redacted]

The car was repaired as promised to the customers satisfaction. The scratches were repaired. The customer took the vehicle around October 1st and I haven't heard from the couple since.

Dear [redacted], I am emailing you about the complaint I have received from [redacted] In [redacted].I have told the [redacted] family many times that I need the old engine to inspect before I could send another, they refused. on 06/3/2015 I sent them another engine at my own expense and the...

dealer told me that was the wrong engine. I sent another engine today 06/10/2015 to [redacted] where the truck is being serviced and I have confirmed with them that this is the correct engine. I do not think it is fair that the same customer keeps on writing complaints like a child before I could solve this issue. This is the business email, if you have any questions you can contact me through this email.Thank you

Yes the correct engine was finally delivered. They are  in the process of installing it.

As stated to the customer that we are not responsible for any belongings that are left in the vehicle. There is a large sign in the office, as well as when they sign the invoice to leave the vehicle it is stated there as well.