Sterling BP

I have no problem send her more copies of the magnet with her ad on it we always keep a few extra as proof that I printed and shipped themi did offer the names of the distributionI was never rude or persistent I was willing to compromise with the current past due invoice and voided it out, but it is not possible to refund from something almost a year ago that I have copies for me printing and shipping themif she would like me to send her the copies that I have keep for record I am more than happy to

Revdex.com:The statement regarding [redacted] 's new card is not true he just received his new card on Monday the 14thAlso, in June of we sent a notarized and certified letter to Sterling BP stating that they was to never charge [redacted] 's card again but they did Otherwise we are satisfied with the refund I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted] ***

I have only spoke with [redacted] only one time she stated she wanted a refund because she didn't receive her productI tried to inform her that we have in fact shipped out the magnets and that is she wished I could give her the names of the distribution of who we spoke with but she continued to cut me off when I was trying to helpShe also placed another ad and has an outstanding invoice from 7/5/where she spoke with a sales manager and a manager if she didn't receive the magnets I don't understand why she would place another adalso when collections called about the past due invoice she requested a copy of the magnet to her email and we did comply with that request after that the collections department tried calling multiply times but [redacted] never would get on the phone or return a phone callWhen she did call me I told her that I would be more than happy to cancel her current invoice that she is late on and still let her ad run on the magnet but because I can see where the magnets where printed and shipped and that it has almost been a year since the original ad was ran I couldn't do a refund from in no way shape or form was I rude to her I tried my best to help her in our system the magnets where shipped if you didn't receive them why has it been a year before you call and question it, you placed a new add and that invoice is pass due, I offered to cancel the current pass due invoice and still run her ad, there is nothing I can do for the ad that was back in nearly a year ago