Sterling Cleaners

I am rejecting this response because: I was given a check but I needed it to clearedThe check has cleared and the issue is now resolvedThanks for your prompt action in helping to get this matter resolved Regards, [redacted]

I am rejecting this response because:My jackets was not made of shell buttons, first and for mostThey were made of regular buttons (she can send you a picture of the buttons if they re made of shells)When I bought the regular buttons it cost only $27, so if she bought "$38" buttons why wouldnt she take the buttons I bought replace them and return the buttons that she boughtThis was the first time it was washed, the buttons broke and I made a special order at joann and even they didnt have the exact one but I got something close to it ( I still have the receipt)I dont appreciate the fact that she lied about my jacket being made of shells and then telling me shes not paying me back for the buttons she broke and on top of that lying about the price of the cheap buttons she bought Regards, [redacted] ***

To whom it may concern, This is our response to claim id [redacted] Every effort has been and is still being made to determine what has happened to the suits belonging to the customer. First let me point out that we never admitted fault over the phone, in fact, the... first thing we did was print out the receipt [redacted] . The ticket has the scan out/delivery date and the initials of the driver who made the deliver. Th suits were delivered on 10/13/2015 (customer received) final invoice [redacted] was delivered 11/04/2015 (customer received). Al three were scanned out in our system and the system indicates that the same driver delivered them. All 3 were delivered to a concierge at the front desk of customer's residence.We feel that the "missing" suits, invoice [redacted] , are most likely in the building and wee given to someone that put the items in their closet and has yet to discover that they have clothing that is "not theirs:. I have personally been to that building 4 times and have been met by "temp" concierges on at least 2 of those occasions. As to the $40.00 credit. We offered the customer $400.00 credit, not once, but twice. The first offer was the orignal, and yes the customer turned it down and yes he insisted that we file a claim. Because of the circumstances and the scan data, we have to wait 60 business days (from delivery date) before we can submit the claim. There is no guarantee that the claim will be approved because of the scan data. After we were informed of this we let the customer know via email and offered the $400.00 a second time, not as compensation, but to avail us of more time for the itemsto be discovered and turned in. We are "stringing" the customer along and we are making every effort to figure out what has transpired. We do understand the customer's frustration and we are not taking this situation lightly. It has been our experience in the past that mistakes can occur on both ends concierge and delivery alike. "Missing" items do get returned. In this instance we feel that the suits did make it to the concierge desk as the other 2 invoices arrived safely, after the trail is cold. Sincerely, Sterling Cleaners [redacted] Washington, DC ***

To whom it may concern,
This is our response to claim id [redacted]
Every effort has been and is still being made to determine what has happened to the suits belonging to the customer.  
First let me point out that we never admitted fault over the phone, in fact,  the...

first thing we did was print out the receipt [redacted].  The ticket has the scan out/delivery date and the initials of the driver who made the deliver.  Th suits were delivered on 10/13/2015 (customer received) final invoice [redacted] was delivered 11/04/2015 (customer received).  Al three were scanned out in our system and the system indicates that the same driver delivered them.  All 3 were delivered to a concierge at the front desk of customer's residence.We feel that the "missing" suits, invoice [redacted], are most likely in the building and wee given to someone that put the items in their closet and has yet to discover that they have clothing that is "not theirs:.  I have personally been to that building 4 times and have been met by "temp" concierges on at least 2 of those occasions.
As to the $40.00 credit.  We offered the customer $400.00 credit, not once, but twice.  The first offer was the orignal, and yes the customer turned it down and yes he insisted that we file a claim.  Because of the circumstances and the scan data, we have to wait 60 business days (from delivery date) before we can submit the claim.  There is no guarantee that the claim will be approved because of the scan data.  After we were informed of this we let the customer know via email and offered the $400.00 a second time, not as compensation, but to avail us of more time for the itemsto be discovered and turned in.  We are "stringing" the customer along and we are making every effort to figure out what has transpired.  We do understand the customer's frustration and we are not taking this situation lightly.
It has been our experience in the past that mistakes can occur on both ends concierge and delivery alike.  "Missing" items do get returned.  In this instance we feel that the suits did make it to the concierge desk as the other 2 invoices arrived safely, after the trail is cold.
Sincerely,
Sterling Cleaners
[redacted]
Washington, DC [redacted]

To whom it may concern,This is our response to claim id [redacted]Every effort has been and is still being made to determine what has happened to the suits belonging to the customer.  First let me point out that we never admitted fault over the phone, in fact,  the first thing we did was...

print out the receipt [redacted].  The ticket has the scan out/delivery date and the initials of the driver who made the deliver.  Th suits were delivered on 10/13/2015 (customer received) final invoice [redacted] was delivered 11/04/2015 (customer received).  Al three were scanned out in our system and the system indicates that the same driver delivered them.  All 3 were delivered to a concierge at the front desk of customer's residence.We feel that the "missing" suits, invoice [redacted], are most likely in the building and wee given to someone that put the items in their closet and has yet to discover that they have clothing that is "not theirs:.  I have personally been to that building 4 times and have been met by "temp" concierges on at least 2 of those occasions.As to the $40.00 credit.  We offered the customer $400.00 credit, not once, but twice.  The first offer was the orignal, and yes the customer turned it down and yes he insisted that we file a claim.  Because of the circumstances and the scan data, we have to wait 60 business days (from delivery date) before we can submit the claim.  There is no guarantee that the claim will be approved because of the scan data.  After we were informed of this we let the customer know via email and offered the $400.00 a second time, not as compensation, but to avail us of more time for the itemsto be discovered and turned in.  We are "stringing" the customer along and we are making every effort to figure out what has transpired.  We do understand the customer's frustration and we are not taking this situation lightly.It has been our experience in the past that mistakes can occur on both ends concierge and delivery alike.  "Missing" items do get returned.  In this instance we feel that the suits did make it to the concierge desk as the other 2 invoices arrived safely, after the trail is cold.Sincerely,Sterling Cleaners[redacted]Washington, DC [redacted]