Sterling Collision Center

At the time our customer submitted his compliant our production manager had not spoken to himSince then they have spoken and have come to an agreement we are waiting for a convenient time for him to come in

In response to this complaint I will give you a time line of the events that occurred during the repairs.">
1. 10/20/ ***’s vehicle was dropped off at our repair facility2. 10/22 The insurance company’s preliminary estimate was copied into our estimating system3. 10/23 We emailed *** to let her know we were moving forward and disassembling the damage related areas and document our findingsOnce that was completed we would request the insurance company to come out to inspect your vehicle with us so that they may write their supplementary estimateWe also let he know that we would contact her once this was done to seek her approval to order parts and continue with the repairs4. 10/The supplementary estimate was completed @ 3:31PM5. 10/We faxed the supplement to the insurance company for review6. 10/Received approval supplement from Allstate at 3:pm.
7. 10/Input their revised estimate into our system8. 10/Emailed revised estimate for approval to ***9. 10/Received authorization from *** to proceed10. 10/Parts ordered and started repairs11. 11/*** vehicle ready and was picked up
We started the vehicle as soon as we got the approvals from the insurance company and the customer. She had also signed and agreed to a “What to Expect Document” form which explained the terms of vehicle repairI believe *** was under the impression that by the insurance company saying there were eighteen hours of repair time, that it was real time hoursEighteen hours in a repair are flag time hours which are in addition to ordering parts, painting, and of course a detail before the deliveryThe rule of thumb is days per $of repair, her vehicle was completed with the repairs after all was approved in daysThe final bill was $1,489.85. Attached is a copy of the estimate and the “What to Expect form”
If you have any questions please feel free to contact me at the number below
Thank you,
*** ***
***
***
Bell AveTustin, California Ph. *** *** *** ***
Fax *** ***

In response to this complaint I will give you a time line of the events that occurred  during the repairs. 1.       10/20/2014  [redacted]’s vehicle was dropped off at our repair facility.2.       10/22  The...

insurance company’s preliminary estimate was copied into our estimating system.3.       10/23  We emailed [redacted] to let her know we were moving forward and disassembling the damage related areas and document our findings. Once that was completed we would request the insurance company to come out to inspect your vehicle with us so that they may write their supplementary estimate. We also let he know that we would contact her once this was done to seek her approval to order parts and continue with the repairs.4.       10/23 The supplementary estimate was completed @ 3:31PM.5.       10/24 We faxed the supplement to the insurance company for review.6.        10/27 Received approval supplement from Allstate at 3:02 pm. 7.       10/28 Input their revised estimate into our system.8.       10/30 Emailed  revised estimate for approval to [redacted].9.       10/31 Received authorization from [redacted] to proceed.10.   10/31 Parts ordered and started repairs.11.   11/7 [redacted] vehicle ready and was picked up. We started the vehicle as soon as we got the approvals from the insurance company and the customer.  She had also signed and agreed to a “What to Expect Document” form which explained the terms of vehicle repair.I believe [redacted]  was under the impression that by the insurance company saying there were eighteen hours of repair time, that it was real time hours. Eighteen hours in a repair are  flag time hours which are in addition to ordering parts, painting, and of course a detail before the delivery. The rule of thumb is 5 days per $1000.00 of repair, her vehicle was completed with the repairs after all was approved in 7 days. The final bill was $1,489.85.  Attached is a copy of the estimate  and the “What to Expect form”. If you have any questions please feel free to contact me at the number below. Thank you, [redacted]1111 Bell Ave.Tustin, California 92780Ph. [redacted]Fax [redacted]

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Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]