Sterling Cottages at West End

Initial Business Response /* (1000, 7, 2015/08/18) */
Dear ***,
I have reached out to you via email to find out what your exact plumbing issue isI will have maintenance address this issue as soon as possiblePlease respond to my email and let me know what the issue is so we can better
assist you
Thanks!

Initial Business Response /* (1000, 5, 2016/03/01) */
Dear [redacted],
Have you contacted [redacted] This towing company is separate from Sterling Cottages. The towing company monitors the parking lot 24/7 a week. If your car did not have a parking pass on it and was not in the...

designated visitor spaces it would have been towed per your lease agreement. We only issue one pass per resident. Please feel free to reach out to me - [redacted]@sterlinghousing.com for further information.
Thanks,

Initial Business Response /* (1000, 6, 2016/03/29) */
[redacted], thank you for your feedback. Our goal is achieve the highest level of customer service. We apologize for any issues you have experienced. We do know that all FAS were sent out to previous residents prior to accounts being turned over to...

collections. The manager personally called your son on 12/23/15 after receiving a message from him. When he did not answer she emailed him at 2:29pm. He did not respond to this email. Once accounts are handed over to the collection agency all disputes must be in writing and go through them. We have tried to reach out to your son but have not had any luck getting in contact with him about his account. Please have him reach out to the collection agency immediately if he feels like there is a discrepancy.
Initial Consumer Rebuttal /* (3000, 8, 2016/03/31) */
(The consumer indicated he/she DID NOT accept the response from the business.)
My son has no record at all of an any emails from Sterling, nor does he have any phone messages. He had tried to call the manager at the Sterling several times, leaving messages. I also sent several emails to the bookkeeper and have records of the emails. I never received a response from Erin. The Sterling was left with [redacted]'s home address yet failed to send a final account statement. We did not receive a FAS until recently from one of the rental reps that finally answered the phone. We have sent a correspondence to [redacted] disputing the one charge along with payment for the first two FAS. We still need Sterling to APPROVE the removal of the other charge of $410 which appeared OVER 45 days lAFTER Ms. H[redacted]'s inspection.