Sterling Emerg Svcs of the SE, Inc

This patient called into our phone line today and we have addressed this issue with him directlyWe originally received a call from the patient's father disputing the charges on 6/17/and subsequently sent the account to our coding department for review the same dayOur coding department
determined that we could rebill a corrected claim to the insurance which was completed after we received the coding review back on 7/3/We called the insurace carrier today and were advised that they did not receive the corrected claimWe have reprinted the corrected claim and mailed it personally today and taken the balance out of patient responsibility at this timeWe will need to wait 30-days to receive a response from the insurance carrier before we will be able to determine any further action on the account

Revdex.com:
I have reviewed the response made by the business in reference to my concern, and find that this resolution is satisfactory to me

Revdex.com:
I have reviewed the response made by the business in reference to my concern, and find that this resolution is satisfactory to me
I am so thankful for your helpThis business has resolved my issue

To whom it may concern:Since writing you earlier this month, I attempted to contact the collection agency and Mery San Juan Hospital to find out why they are pursuing a fraudulent claim against meMercy San Juan said I need to contact the collection agency and they refused to disclose the information to me and they would not drop the claim, even if I provided proof from MEDICAL that I and my daughter were fully covered at the time of service I am disputing in November of 2012.I appreciate any assistance you can provide with this matter.Sincerely,*** ***

Hello,
We have reviewed the account details for this patient and will reach out to them directly to resolve this issue
Thanks and have a great day
*** ***- Supervisor of Patient Account Services
***

Could we please get more information. If you are receiving notices from a collection agency, what agency is sending you bills. If we know the name of the agency we might be able to assist more. I do not show any open accounts for Mercy San Juan Hospital. If you have a notice from the Collection Agency, could you please attach it. This might help us help you

The Lab does not have any accounts for this patient.

Per my Manager's review of this complaint we have adjusted the balance off to patient satisfaction due to the scheduling error and confusion it caused our patient.

I am rejecting this response because: I do not understand, it is true I am not a LAB patient, but this is the business and address that I have on my bill.

THIS IS NOT A LAB PATIENT.

After reviewing this account, this is what I have found.  Mr. [redacted] was seen on 5-13-16.  He had a Colonoscopy with polyps removal.  According to Mr. [redacted] United Healthcare Policy he has a $75 co-pay for any Gastro procedures.  Patient needs to contact his insurance company if...

he is questioning regarding the $75 co-pay.  We will continue to bill him for this amount. [redacted]

I faxed over my consent to my medical records. Please disregard it, and any information up until now. I do not approve anymore, and do not with to proceed any further in this process.Thank you

Journey was seent at Mercy San Juan Hospital on 11-15-12. At the time of service patient did not present insurance. On 12-28-12 we received Blue Cross GMCP coverage information. The account was billed to Blue Cross on 1-3-13. The account was paid by Blue Cross on 1-8-13 in the amount of $254.00 and...

we adjusted 1492.00 leaving the account at a zero balance. The account has been a zero balance since 1-8-13. I have tried to call Destiny @ ###-###-#### on 4-23-15 and I have not heard back from her. She needs verify who the bill is from. With a visit to an Emergency Room she would also receive a bill from the Emergency Room Physcians that treated her daughter. I have nothing else to add to this account.

Patient does not have any services with out patient Lab.

I am resubmitting the information relating to my claim [redacted]. On 09/05/2014. I sent you a letter filing a formal complaint against Pendric Capital/ Debt Recovery Solutions LLC. Attached to the letter was my proof of coverage for the dates of service and a copy of the collection letter from [redacted]. On April 29th, you sent me a letter requesting the same information. I am a little worried that you either did not read my paperwork, or have it lost it all together. So here I am sending it again. Please read the information. This is all the information I have as the collection agency has not been cooperative in my efforts to resolve the issue and refuses to give me any other information. I appreciate your help in resolving this issue.Thank you,[redacted]

Mercy General  Hospital contacted me late yesterday finally and is waiting for info I am waiting for from Tandem. I may still need your help if they don't respond. Thank you,[redacted]