Sterling Hot Rods

From: [redacted], [redacted]<[redacted].[redacted]>Date: Wed, Jun 8, 2016 at 1:53 PMSubject: FW: [redacted] Project- Final email to reviewv2 Case #[redacted]To: "[redacted]" <[redacted]>Cc: "[redacted]" <[redacted]>, "[redacted], [redacted]"...

<[redacted].[redacted]>Hi [redacted],I spoke to you briefly.  Since Brenda is returning tomorrow and so we don’t have to start over, I will contact her tomorrow to review this before sending along.Just want a sanity check before sending my final response to the CC’s and Sterling Hotrod.Thanks,[redacted]  From: [redacted], [redacted]<[redacted].[redacted]>Date: Wed, Jun 8, 2016 at 1:47 PMSubject: [redacted] Project- Final email to reviewv2 Case #[redacted]To: "[redacted]" <[redacted]>Cc: "[redacted], [redacted]" <[redacted].[redacted]>Brenda- Ok.  This has been updated.I know you were out on vacation returning today….I will give you a call to review before sending to the CC’s and Sterling.I needed time to complete my analysis. Financial Summary:Original quote estimate was 6121.95Then it became 10,445.49Then w/o warning, the hours that were 10hrs became 54.5 for work originally quoted (frame body work), and we received invoicing that ended up making the new total almost 19KWe settled on paying 16K to get our car out of there not assuming to find all the issues we did. Then we came home to inspect and found the following: The initial issue found was the workmanship of the frame work…we took it to you specifically to get the frame straight and it is not straightWe need credit back for this so we can pay another body shop to straighten/fix the frame·        Core support off by 1 inch, left frame rail 1 inch higher than right, Right shock tower will need to be pulled 1 inch out·        We cannot install fenders, hood, bumper w/o getting this corrected·        Measurements done with [redacted] with [redacted] are below in email dated Monday, April 18, 2016 9:43 PMSee attached Powerpoint for measurements and pictures We also found issues with the following that we are not requesting credit back for because [redacted] fix on his on- See slides 10-13 on the attached powerpoint·        Regarding the bonding of the overlay panel onto firewall/cowl with 3M panel bonding adhesive – the panel fell off on the first day back in our·        The rear-end reinforcement brace has been welded on incorrectly so it’s off and will have to be removed and ground down and put back on the correct way ___________________________________________________________________________...⇄ to the last Sterling email:Response to #1The fenders and hood were bolted on when it was picked up.  We could not look at the engine compartment until we got home and took off the fenders and hood.Nothing happened because the paint and everything is still in-tact.  –see pics on slide 2 of PowerPoint Response to #2We could not afford for you to finish.  Your originally estimate of 10hrs went up to 54.5 hours at a rate of $109 per hour which is not the industry standard body rate of $43-$45We have a 2nd opinion though another body shop who has looked at this and measured.  We are going to have to take it to them to actually put on a frame machine to try and fix it.We have been working with [redacted] with [redacted]- 30+ years of experience who helped us with measurements and pictures.We already had to buy new parts and how was our car on a frame machine when the pictures you sent show it on posts. Response to #3Ok, noted but it’s not straight per my original email, we cannot complete it w/o fixing it again. Response to #4/#5We have done a complete invoice analysis with the Revdex.com.We also reviewed all the work completed and made notes to that effect.Taking into consideration the credits, we are only asking for that which makes up the frame work.We are requesting $3585 _________________________________________________________________________...⇄ summary, we have reviewed all of this with the Revdex.com and they are in agreement that what is being requested is fair and justified and is being filed with the Revdex.com dispute case currently open with them.We have also sent the same details and information to each of these credit cards as part of the dispute cases open with each one. Please issue credits to the following credit cards ending with the following number:[redacted] 2K[redacted] 1K[redacted] 585.00 Thanks- [redacted] & [redacted] ____________________________________________________________________...⇄ Hot Rods [mailto:[redacted]] Sent: Thursday, April 21, 2016 9:23 AMTo: [redacted], [redacted] <[redacted].[redacted]>Cc: SHR CS <[redacted]>Subject: [Ext] [redacted] Project I have reviewed all of our notes and info on this project: Here is our position. 1.) [redacted] inspected the car picked it up and signed for it. There are no warranties expressed or implied. Further we have no way of knowing if the car was damaged or altered after it left our shop. 2.) We were not allowed to finish the front frame job it was stopped before we were done. We would need to inspect the car in our shop to verity your accusations regarding the job. 3.) The project was done using Ford Motor Co specs for that particular car. It measured plumb and square according to Ford spec and with in allowable tolerances in our shop. 4.) We gave a discount to [redacted] when we started the job that saved $3500 off our regular rates. We then gave an additional discount of $2500 on the front end work. So a $5000 dollar discount for the front end work is not reasonable or fair.  5.) We are extremely busy and so are you so give us a fair and reasonable number so we can all settle this and move on. Thanks, --Tom S[redacted]Sterling Hot RodsRestoration, Hot Rods, Muscle CarsSales, Construction, Service, Parts[redacted]Sterling, VA 20166www.SterlingHotRods.com[SterlingHotRods.com][redacted]###-###-#### Shop###...⇄ us on [redacted]  __________________________________________________________________...⇄ [redacted] Sent: Monday, April 18, 2016 9:54 PMTo: Sterling Hot Rods <[redacted]>; SHR CS <[redacted]>Cc: [redacted] <[redacted]>; [redacted]; [redacted] <[redacted]>Subject: [redacted] #2 Sending again with pictures that are compressed further in case the other was too large. From: [redacted], [redacted] Sent: Monday, April 18, 2016 9:43 PMTo: 'Sterling Hot Rods' <[redacted]>; SHR CS <[redacted]>Cc: '[redacted]' <[redacted]>; '[redacted]' <[redacted]>; [redacted] <[redacted]>Subject: [redacted] got the [redacted] home Friday and took the fenders, hood and bumper off to see what was done to the engine compartment.   He had [redacted] with [redacted] who had painted the car come over to confirm what was done to the front end of the car.  He has over 30 years of experience and he measured using Tram Gauge, measuring tape and leveler. One of your emails stated that the car had been in an accident and you had to straighten before installing the frame rails but they are not straight.We cannot install fenders, bumper or hood in the state it currently is in so we need to pay to have the front end re-done.We will be putting it on a frame machine next couple of weeks to confirm all the specific measurements and what can be done.We know we need to purchase again inner fender panels and core support but if the frame machine cannot bend back what has been done, we will have to cut and buy new frame rails again as well. Some of the pictures attached….too big to send them all Initial findings:·       The frame rail is not in the right position and so the way its mounted to the core support it’s 1 inch off from one side to the other·       Left frame rail inch higher than right·       The passenger side shock tower is an inch off which is why you had to bend the new inner fender piece and it looks like a bow instead of a straight line.·       The frame rails are welded to the core support – the left side is 3 inches from said point to frame and the right side is 4 inches from said point to frame.·       Right side sock tower looks like a bow·       1 inch off square left to right and up and down·       Left to right from said points as shown on diagram  51 ¼Right to left 51·       Per the diagram, the top of pic which is the front of car shows the top line at 35 1/6Measures at 34 1/6·       Whole right side shock tower is 1 inch off which has thrown off the fender wellLeft is off ¾ inch·       The whole left tower needs to go to left 1 inch·       Right bolt to shock tower bolt as shown on diagram 44 7/16Measured 43 ½·       Driver side frame rail is 1 inch higher than the passenger·       Right shock tower needs to go out 1 inch·       From right to middle 18 ½ inches – from left to middle 19 inches·       Scott rod fab heater core cover has fallen off  Requesting 5K credit off of the front end $5940.50 against the following credit cards that I provided on Friday Please issue credits to the following credit cards ending with the following number:7264 1K[redacted] 2K[redacted] 1K[redacted] 1K [redacted] From: [redacted], [redacted] Sent: Friday, April 15, 2016 2:36 PMTo: Sterling Hot Rods <[redacted]>; [redacted] <[redacted]>Cc: SHR CS <[redacted]>; [redacted], [redacted] <[redacted].[redacted]>Subject: [redacted]Importance: High Hi Tom, I’ve tried to call but continue to get voicemail.I let a voicemail the last time at 2:30pm Can you call me to review and pay? ###-###-#### To prepare for how we need to pick the car up, please let us know what you mean by the car is packed up.Has everything been put back on or is it in pieces?Where are the fenders, hood, and bumper?  Are they on it?  These are painted items so how are they packed up?Also, based on your email, does this meant the wheelie bars welded in? Regarding pricing:We have paid the following:Invoice [redacted] for $3098.35 dated 2/26/16 –paidInvoice [redacted] for $1374.75 dated 3/4/2016 -paid Can you agree to 12K more total? I can pay 7K today and [redacted] will bring the rest tomorrow. We have kids to pick up this afternoon so [redacted] would like to get the car picked up tomorrow by/before Noon.Does that work? Thanks,[redacted] From: Sterling Hot Rods [mailto:[redacted]] Sent: Friday, April 15, 2016 10:31 AMTo: [redacted], [redacted] <[redacted].[redacted]>; [redacted] <[redacted]>Cc: SHR CS <[redacted]>Subject: [Ext] Re: [Ext] Re: [Ext] Re: [redacted] I reviewed all the time sheets and invoices. Only found a couple of minor mistakes in the parts listings which amounted to under $100 savings.These were corrected.  Estimates are just that... an estimate. When working with modified cars and trucks and doing work that is custom to the individual car it is very difficult estimate because of the unknowns that can not be seen. Add in aftermarket parts and it gets even more difficult. There were many change orders authorized by [redacted] so it is a bit confusing for anyone not doing the actual work to follow. All of these items were discussed with [redacted] and approved. The time is accurate, it is what it took to get the work done. It looks like there are four areas where the greatest time is concentrated: Brakes:  The overage here is do to the fact that the brake kit as required by wilwood need drilling of the spindles which are hard as can be and take forever to drill. Diff reinforcement and wheelie bars: Because this was not done when the rear was initially install it required more time Front frame section repair and install: the biggest problem here was the car had been in an accident and had to be straightened before installing frame rails. And the lower portion of the shock towers was completely rusted and had to be fabricated from scratch. Torque boxes: This required more time because of roll cage issue, at points two guy were required one on the bottom and one inside the car to get things to line up. We believe we are owed for all of these items. There is no for a meeting on our part, but we would be happy to meet with you however it will have to be on Monday 4/18/2016 after 1:30 pm and before 4:30 pm as we have several deadlines and projects leaving today.  Since this has turned into a bigger project than we both initially planned we are willing to work with you on the invoice. Part total : $2680, paid $1120, Balance due $1560. this is a non-negotiable item Labor total: $16,160.00, paid $3290, Balance due $12,870 this is the item we are willing to negotiate. Make us a reasonable fair offer and we can settle this... The car is all packed up and ready to go so soon as we can get this worked out it can go home and wait for it's engine. We look forward to getting this worked out so we can all move on to our next projects. Thanks On Wed, Apr 13, 2016 at 9:16 AM, Sterling Hot Rods <[redacted]> wrote:I'm scheduled out today and tomorrow and need time review the details. Friday at 3 the soonest I can meet. Thanks On Wed, Apr 13, 2016 at 8:06 AM, [redacted], [redacted] <[redacted].[redacted]> wrote:I understand you need time to review but I spoke to [redacted] and we need to talk to you this morning because we have been waiting to talk to you to review what was sent.  What times are you available today?  On Apr 13, 2016, at 7:53 AM, [redacted], [redacted] <[redacted].[redacted]> wrote:What time on Friday?  I would like to block off a time in my calendar to call in or stop by.On Apr 13, 2016, at 7:45 AM, Sterling Hot Rods <[redacted]> wrote:Sorry, it will be Friday afternoon before we can review with you.  On Wed, Apr 13, 2016 at 7:36 AM, [redacted], [redacted] <[redacted].[redacted]> wrote:Hi Tom,We need to talk this morning so I can go through the spreadsheet with you.We did not mean to offend you at all.   No one is claiming anything was done dishonestly.  We are trying to work through an understanding of the hours.  We wanted to document our justification so a discussion would be easier.I will call you this morning to review what was sent as we need to get this sorted out and we were told we would be talking as soon as you returned.  JD had said a new invoice was coming which we haven't seen and he said he was reviewing hours with you.Thanks,[redacted]  On Apr 13, 2016, at 7:21 AM, Sterling Hot Rods <[redacted]> wrote:Thanks for your email [redacted]. It will take me a day or two to review this and digest it all...  some comments based on a quick overview of your email. The hours are the hours, they are well documented with detailed time sheets from techs, supervision and approval by me.  To insinuate that we are dishonest when we were following the instructions of your husband (who did not ask for estimates when he authorized many change orders) is offensive and frankly the wrong way to start off a review of this type. I'm personally very offended by this remark. We have hundreds of customers who will disagree with your assessment. We will get back to you late Friday and let you know what we have come up with in the mean time we will pack up the car and it's parts (on our nickle) ready it for transport out of our shop. Thanks, On Tue, Apr 12, 2016 at 7:14 PM, [redacted], [redacted] <[redacted].[redacted]> wrote:Hi JD & Tom,Good Evening. Yes, thank you for your attention to this.     We are not concerned with the work being done and described but the amount of hours being assigned to these projects.Based on your discussions with [redacted], we are expecting honest work at reasonable hours.  Summary below: The original quote was $6121.95We understood this would adjust based on changes but we also would have expected to be consulted if there was going to be a major pricing change from original projects discussed or added change orders. Once the project started, we then received 3 invoices: Invoice [redacted] for $3098.35 dated 2/26/16 -paidInvoice [redacted] for $1374.75 dated 3/4/2016 -paidInvoice [redacted] for $5972.39 dated 3/9/16  For the last invoice, we knew the front end needed to be done and so I stated I would pay that once the final was added.I had estimated from the original bill another $1090 (10hrs) plus the install mount align headlights and cowl and remove all wiper components at $218 and 218.That means I was expecting approx. $7400 total based on what was originally quoted and already paid. Therefore, we assumed we would end up paying double what was originally quoted based on the invoices we had seen to-date. Instead we received an updated invoice [redacted] for $5839.52 AND another invoice [redacted] dated 3/23/16 for $8,179.08That is $14,018.60 in addition to what had already been paid. This is triple the original estimate and based on the pictures the car is still not done.We received pictures but at no time were we shown a new estimate or anything prior to getting these updated invoices.Again, we are not concerned with the work being done and described but the amount of hours being assigned to these projects You can understand why we are highly alarmed and this has caused us a lot of stress since we received these. We are awaiting the corrected invoice with reasonable hours for the original work discussed. Based on our calculations in the attached spreadsheet (see yellow highlighted sections), we show that 60.25 hrs should be removedand this assumes that all the work agreed upon is 100% completed. That would mean that we would owe $7451.35 in addition to what we have already paid.For a new total of $11,924.45 at 100% completed. Thank you,[redacted] & [redacted]###-###-#### From: Sterling Hot Rods [mailto:[email protected]] Sent: Tuesday, April 12, 2016 4:50 PMTo: [redacted] <[redacted]>; [redacted], [redacted] <[redacted].[redacted]>Cc: SHR CS <[redacted]>Subject: [Ext] [redacted] Hello [redacted] and [redacted], I've been out of town for my mom's 90th birthday party. JD has brought me up to date on your concerns over the invoice on the [redacted]. I've asked him to print them out from me so I can review the details. I'll try to get this done by end of day tomorrow. We'll get back to you  and see if we can get this wrapped up this week. By the way [redacted], sorry to hear the engine turned out to have problems hope you are able to over come that set back. Thanks, --Tom S[redacted]Sterling Hot RodsRestoration, Hot Rods, Muscle CarsSales, Construction, Service, Parts[redacted]Sterling, VA 20166www.SterlingHotRods.com[SterlingHotRods.com][redacted]###-###-#### Shop###...⇄ us on [redacted]QUALITY TECHNOLOGY SERVICES CONFIDENTIALITY NOTICE:This e-mail message including its attachments is classified COMPANY CONFIDENTIAL. It is intended for the person or entity to which it is addressed and may contain confidential material. Quality Technology Services controls the distribution of COMPANY CONFIDENTIAL assets, as such, any unauthorized review, use, disclosure or distribution is prohibited. If you are not the intended recipient, please contact us at irt@[redacted] or ###-###-#### and destroy all copies