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Review: Viewed apartment that had a promotion of 1st month free rent. Told apartment manager numerous times that the reason we were interested in Underwood Station Apt was for the rent special because we were moving from Minnesota and we had moving expenses, so this was only way we could take apartment. The manager was fully aware of our situation and never said we would not have October free.

We gave a $100 check to this place along with applications to hold for us.

Later we were told that we qualified and needed to come in to sign lease and bring in check for first month rent and deposit. I informed the manmanager that we were promised first month free rentrent and he than told us that it was for 1st full month and could not be used for October, I told him that was not what we were promised and that we were going to have to decline the apartment. We were fully able to sign lease before the 1st of October and never told we would have to do so to get rent special. This company was very deceptive to try to lure us in and than change agreement. They did not tell us til October 2 that we were approved and by that day they already cashed our $100 check.

We than proceeded to call and email Underwood Station and email Sterling investments, llc and no responses. Finally [redacted] called us and told is we were not going to get our money returned never acknowledged our conversations of us being excited about getting October free. Management company still has not answered or returned our emails or phone calls. This company knows exactly what they are doing by not giving approvals until after the 1st of the month!!!Desired Settlement: $100 returned to us ASAP!!!!

Business

Response:

We are in receipt of your correspondence dated 10/30/2013 and the attached complaint of Mr. & Mrs.

[redacted].

Underwood Station is a 55 unit luxury apartment community located in Wauwatosa, WI whose units rent

for $1,175 per month. The [redacted]s applied for occupancy at Underwood Station Apartments in very late

September 2013 at which time we were briefly offering a rental promotion to fill our two vacant units

before the holidays.

The [redacted]s were informed numerous times, beginning with their initial contact with the on-site manager,

that the " first month free rent" would be applied to the "first full month of occupancy". Very often people

move in mid-month and since our ren tal periods are always calendar months we apply the rent credit to

the "first full month" (i.e. with a move in date of October 15th a tenant would pay a security deposit and

rent for one-half of October at move-in and receive November free) .

The [redacted]s did not provide full rental information to us in time to approve them and get them moved in

by October 1, 2013. They were told on three different occasions during the rental application process

how the "free month" would be applied. They also were informed that the $100 application was nonrefundable

so as to partially compensate us for time and expenses (i.e. credit reports, etc.) of processing

their application.

The [redacted]s were approved for occupancy in early October (with November free) but then decided not to

take the apartment. We are not in the business of fraudulently co llecting $100 application fees. They

were not mislead. Enclosed is a check, payable to them, for $100.

Enc!.

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Description: Real Estate

Address: 17465 W River Birch Dr, Suite 103, Brookfield, Wisconsin, United States, 53045-3104

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