Sterling Management Services Ltd

Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: this is a pic of the broken framesNot one year oldI did not go in there talking about the lenses, nor did I say I wanted to see the DrI asked when the Drwould be there so I could get a copy of my prescriptionShe said I'd have to make an appointmentI said I don't want an appointment..I'm not paying for an appointmentI just want my prescriptionShe took it out of the file and gave it to meI never told her there was a 'lifetime' warranty on the framesWhatever changes were made to the lenses have nothing to do with the frames being brokenI was not in there talking about the lenses or my vision..although I haven't been able to see straight since I put the lenses in some crappy reader frames I bought in the dollar storeThe frames are not OLD, they are less than one year and are covered under a One year 'medical device' warrantyThe manufacturer, Legre even said soHe told me all she had to do was contact him, as a vendor, he would have worked something out She is a really bad liarP>S> The story about threatening her etc..is a lieI yelled at her as I was walking out..sure, who wouldn't..and so what, makes no differenceNo harm done to her or her storeShe's really not too smartAll she had to do was replace the frames..but now I can take her to small claims court and get back the entire cost of the glasses..because they were rendered unfit to be used in the manner intended..and that was to be on my face in those frames [redacted] In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted] ***

Dear Revdex.com This is in response to *** ***, complaint ID ***. Ms*** *** came to Austin Optics, on April ** stating she had vision issuesI scheduled an appointment for ***, to see DrP***, for Saturday, *** of April. After further conversation I
realized that it wasn't necessary for her to see DrP***, so I cancelled the appointment. In reality her old frames were broken , the spring hinge had broken from the templeI explained to ***, that's is broken beyond repair. Ms*** demanded that all frames come with a lifetime warranty. I explained to her that her frame is not under warranty. In August of 2016, she ordered new lenses. Her prescription changed several times by mid September and that was covered under the change of Rx warrantyShe demanded a copy of her prescription which, I immediately gave her. She immediately started a verbal onslaught, followed by uncivilized behavior and ultimately lead to threatsAt first I respectfully requested that she leave the premises. When she refused I showed her the door. Since then she has emailed DrP***, where she admitted to "letting me have it". In addition Austin Optics, is under hour surveillanceI have Footage of ***, behavior. It is available for review upon requestBelow is the email she sent DrP***.If additional information is needed, please do not hesitate to contact Austin Optics

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because  the owner has stated that she will not accept responsibility for the broken frames I purchased from Austin Optics, starting date 8/*/16.   At first her reasoning revolved around the 'lack of warranty' (which is incorrect according to NY UCC  law 2 - 314) She then claimed she was not the owner at the time of my purchase of eyeglasses from Austin Optics (August 2016)  When it then came to my attention that she had registered with the NYS Department of State as the business owner in July, 2016 I sent this information to the Revdex.com of NY, which after being forwarded to her (the business owner, Iris Al[redacted]) prompted her to claim in her last response that although she is listed as the owner as of July **, 2016..the 'transaction' or transitioning of the business was not finalized until 'closing' - again, alleviating her of any and all responsibility regarding the broken/defective frames. At this point I will take my claim to Small Claims Court and let a Judge decide. Additionally I would like this complaint to be placed on the Revdex.com website. Thank you for your assistance in this matter.[redacted] 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

 
this is a pic of the broken frames. Not one year old. I did not go in there talking about the lenses, nor did I say I wanted to see the Dr. I asked when the Dr. would be there so I could get a copy of my prescription. She said I'd have to make an appointment. I said I don't want an appointment..I'm not paying for an appointment. I just want my prescription. She took it out of the file and gave it to me. I never told her there was a 'lifetime' warranty on the frames. Whatever changes were made to the lenses have nothing to do with the frames being broken. I was not in there talking about the lenses or my vision..although I haven't been able to see straight since I put the lenses in some crappy reader frames I bought in the dollar store. The frames are not OLD, they are less than one year and are covered under a One year 'medical device' warranty. The manufacturer, Legre even said so. He told me all she had to do was contact him, as a vendor, he would have worked something out.  She is a really bad liar. P>S> The story about threatening her etc..is a lie. I yelled at her as I was walking out..sure, who wouldn't..and so what, makes no difference. No harm done to her or her store. She's  really not too smart. All she had to do was replace the frames..but now I can take her to small claims court and get back the entire cost of the glasses..because they were rendered unfit to be used in the manner intended..and that was to be on my face in those frames.  [redacted]
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

This is in response to [redacted] complaint.It's unfortunate that [redacted] continues to insist that the new owners are responsible for a patients own frame. Clearly [redacted] has no knowledge on purchasing a business.  In preparation to the closing date of Austin Optics, I did register a corporation with the state of New York in addition to setting up bank accounts.  Legally the business was not transferred over until the closing date in which [redacted] received payment    Prior to the transition, the new prospect owners where on site reviewing records along with documenting equipment.  Once again the new owners of Austin Optics, bare no responsibilities on the previous owner.  At this point I respectfully request that this matter be closed and [redacted], is not given more platforms to occupy her day with. Once again due to [redacted], belligerent and uncivilized behavior services will no longer be rendered. If needed I have footage of the events in April.  Below is a copy of the email [redacted], sent to Dr. P[redacted] where she states that "let me have it" [redacted]  [redacted]