Sterling Marketing

[redacted] I did some research and our company [redacted] was never at [redacted] homeI called A few different [redacted] offices in CT and found out it was the [redacted] office in [redacted] **The contact information for them is: Sterling Enterprise [redacted] If you can please transfer the complaint to them that would be greatly appreciatedIf you need any other help please don't hesitate to askThank you My very best, [redacted]

Complaint: [redacted] I am rejecting this response because: First of all , they were supposed to clean the carpet and the furniture-I never discussed cleaning my kitchen flooring The deal I made with the woman who came in was to do the carpet Second of all, the salesman NEVER offered to clean anything-not before the sales pitch and not after it either I was expecting something along the lines of :ok its time to show you how this can clean When it became obvious to the salesman that I was not going to purchase anything....he just packed up and left For the record I never asked anyone to leave Even my yr old was shocked that they didnt clean anything Shoddy sales tactics if you ask me Sincerely, [redacted]

Complaint: [redacted] I am rejecting this response because: *** is a liarI explained to him in details how I specifically contact [redacted] several times via text messages in which she told me that she did not drive and her spanish speaking driver refused to bring her back to help meI also contacted [redacted] directly n they referred me back to sterlingI did leave [redacted] a final message in which he called me prior to receiving notice from Revdex.comI did not want to deal with [redacted] because I was told directly by [redacted] that they were personally involved I did refuse his help now because I had, Been waiting since June to have this resolved and he offered me one day to have someone come show me and I was not avaliablePersonally I'm disgusted with the customer service and don't want this equipment [redacted] even stole my old vacuum without showing me how to use the ***I want my money back plus to replace my old vacuumI'm going to attempt to print out my correspondence with [redacted] that clearly backs up everything I said not ***s lies Sincerely, [redacted]

In response to Jaclyn Sabol's complaint, I Mike Markiewicz (my real name) explained to Ms Sabol our cancellation policy which is also on the receipt she signedWe were not rude in any way shape or form however Ms Sabol just didnt get the response and resolution she was hoping forAfter explaining whats already on her receipt which she signed Ms sabol followed with a good old fashioned I'm going to sue you, I explained to her she could certainly call our consumer relations numberNot pawning her off to them, thats just what the consumer relations department is for, an unhappy customer Unfortunately she didnt call us a day or two later but a month later, the product works perfect and business was conducted as best and perfect as we could which is 100% our end of the agreementAt this point we will not accept the cancelation but we will certainly be more than happy to assist Ms Sabol with the [redacted] machine now and in the future Any questions feel free to call ###-###-####