I would like to first reconfirm my apologizes for the grill being placed on the seat of the car and the vehicle not being covered to the satisfaction of Ms***When this was first brought to my attention I took corrective actionsapologized, and offered to have the interior detailed immediatelyMs [redacted] declined the interior detailI also spoke with Ms [redacted] on the day delay on the repairI agreed at that time to grant Ms [redacted] days of rental coverage at the shops expense starting the day she authorized repairs to continueShe agreed at that time and the offer still stands for the days once we continue repairsTo address to water damage and rust to her vehicle, at her request we filed a claim with our insurance company on her behalf for the water damagesThe insurance company inspected the vehicle and were unable to detect any water damageThe claim is still open with our insurance company and she would need to work with them on this issueThe rust on the vehicle is on the panels associated with the collision damage the vehicle was brought in forThe rust is consistent with collision damages that break through the corrosion protection exposing bare metal
To whom it concerns We have been in contact with [redacted] , he was going to come in for the repair issues on [redacted] and leave the vehicle, but he did not make the appointmentWe have made attempts to contact him to see what happened and to rescheduleWe have left him messages and have not had any response from himWe are continuing to try and contact him but have not at this pointWe will continue to try and reach him and will let you know when we doThanks ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint [Provide details of why you are not satisfied with this resolution.]
Regards,
9/21/I am a year old lady who purchased a new Toyota Camry LE from Sterling McCall ToyotaMy car was hit from behind by a large SUV and pushed into the car in the front of me in which I sustained a bent frame in the front and rearMy car was towed to Sterling McCall on 6/23/and they failed to store or protect my car from further damage by covering the carDuring that time we were having torrential thunderstormsListed below are facts in this caseSterling McCall Restoration placed the front grill of my car with sharp points pointing down into my LEATHER SEATSHow is this detailed? Photos are being sent to the Revdex.com on this to be used in this complaint2. Sterling McCall Restoration did not cover my trunk which would not close so that water was able to go inside my trunkMy car was brought there on 6/23/and stayed unprotected until 7/9/According to there own Salesman at Sterling McCall Toyota Dealership in Houston Texas on I-my car would now have a rough damage according to Kelley's blue book and they would not be able to take the car as a trade but would have to wholesale the carMy car also has a bent frame from the original accident in the front and rearSterling McCall also did not cover the other damages to the car in an effort to prevent any rustPhotos and full documentation is being sent to the Revdex.com on this to be used in this complaintSterling McCall was negligent in not providing a supplement to my insurance company for days which cost me days of rentalI have requested days rental reimbursementI filed a claim with Sterling McCall Restoration Insurance carrier ESIS par of the ACE group and found out that there are many lawsuits on line against this carrierI asked to be notified first before an adjuster went out but was not notifiedI then requested that an outside adjuster (Outside of ESIS) be obtained in accordance with Texas Department of Insurance rules and regulations in which we would both get and agree on a mutually selected adjuster and their insurance company has not responded to this request. I sent an email to ESIS on 8/21/to a Supervisor, Inga Thomas requesting an outside adjuster be used and both parties pay the cost of the adjuster used. I told the Supervisor that I did not want any of there personnel to inspect my car. ESIS sent out an adjuster anyway and they did not have my permission to inspect or be near my car. ACCORDING TO THE TEXAS DEPARTMENT OF INSURANCE WEBSITE ON LICENSING OF AGENTS THE ADJUSTER, DON LOHBERG THAT WAS SENT OUT TO INSPECT MY CAR WITHOUT MY PERMISSION IS ALLGEDLY NOT LICENSED IN THE STATE OF TEXAS.
I am requesting a NEW REPLACEMENT CAR FROM Sterling McCall Toyota.
*** ** ***
I would like to first reconfirm my apologizes for the grill being placed on the seat of the car and the vehicle not being covered to the satisfaction of Ms. [redacted]. When this was first brought to my attention I took corrective actions. apologized, and offered to have the interior detailed...
immediately. Ms. [redacted] declined the interior detail. I also spoke with Ms. [redacted] on the 12 day delay on the repair. I agreed at that time to grant Ms. [redacted] 12 days of rental coverage at the shops expense starting the day she authorized repairs to continue. She agreed at that time and the offer still stands for the 12 days once we continue repairs. To address to water damage and rust to her vehicle, at her request we filed a claim with our insurance company on her behalf for the water damages. The insurance company inspected the vehicle and were unable to detect any water damage. The claim is still open with our insurance company and she would need to work with them on this issue. The rust on the vehicle is on the panels associated with the collision damage the vehicle was brought in for. The rust is consistent with collision damages that break through the corrosion protection exposing bare metal.
To whom it concerns
We have been in contact with [redacted], he was going to come in for the repair issues on [redacted] and leave the vehicle, but he did not make the appointment. We have made 3 attempts to contact him to see what...
happened and to reschedule. We have left him messages and have not had any response from him. We are continuing to try and contact him but have not at this point. We will continue to try and reach him and will let you know when we do. Thanks [redacted]
I was not aware of the issues experience by the consumer. I will contact the consumer Monday January 5th during normal business hours to discuss and resolve all related issues.
I would like to first reconfirm my apologizes for the grill being placed on the seat of the car and the vehicle not being covered to the satisfaction of Ms***When this was first brought to my attention I took corrective actionsapologized, and offered to have the interior detailed immediatelyMs [redacted] declined the interior detailI also spoke with Ms [redacted] on the day delay on the repairI agreed at that time to grant Ms [redacted] days of rental coverage at the shops expense starting the day she authorized repairs to continueShe agreed at that time and the offer still stands for the days once we continue repairsTo address to water damage and rust to her vehicle, at her request we filed a claim with our insurance company on her behalf for the water damagesThe insurance company inspected the vehicle and were unable to detect any water damageThe claim is still open with our insurance company and she would need to work with them on this issueThe rust on the vehicle is on the panels associated with the collision damage the vehicle was brought in forThe rust is consistent with collision damages that break through the corrosion protection exposing bare metal
To whom it concerns We have been in contact with [redacted] , he was going to come in for the repair issues on [redacted] and leave the vehicle, but he did not make the appointmentWe have made attempts to contact him to see what happened and to rescheduleWe have left him messages and have not had any response from himWe are continuing to try and contact him but have not at this pointWe will continue to try and reach him and will let you know when we doThanks ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint [Provide details of why you are not satisfied with this resolution.]
Regards,
9/21/I am a year old lady who purchased a new Toyota Camry LE from Sterling McCall ToyotaMy car was hit from behind by a large SUV and pushed into the car in the front of me in which I sustained a bent frame in the front and rearMy car was towed to Sterling McCall on 6/23/and they failed to store or protect my car from further damage by covering the carDuring that time we were having torrential thunderstormsListed below are facts in this caseSterling McCall Restoration placed the front grill of my car with sharp points pointing down into my LEATHER SEATSHow is this detailed? Photos are being sent to the Revdex.com on this to be used in this complaint2. Sterling McCall Restoration did not cover my trunk which would not close so that water was able to go inside my trunkMy car was brought there on 6/23/and stayed unprotected until 7/9/According to there own Salesman at Sterling McCall Toyota Dealership in Houston Texas on I-my car would now have a rough damage according to Kelley's blue book and they would not be able to take the car as a trade but would have to wholesale the carMy car also has a bent frame from the original accident in the front and rearSterling McCall also did not cover the other damages to the car in an effort to prevent any rustPhotos and full documentation is being sent to the Revdex.com on this to be used in this complaintSterling McCall was negligent in not providing a supplement to my insurance company for days which cost me days of rentalI have requested days rental reimbursementI filed a claim with Sterling McCall Restoration Insurance carrier ESIS par of the ACE group and found out that there are many lawsuits on line against this carrierI asked to be notified first before an adjuster went out but was not notifiedI then requested that an outside adjuster (Outside of ESIS) be obtained in accordance with Texas Department of Insurance rules and regulations in which we would both get and agree on a mutually selected adjuster and their insurance company has not responded to this request. I sent an email to ESIS on 8/21/to a Supervisor, Inga Thomas requesting an outside adjuster be used and both parties pay the cost of the adjuster used. I told the Supervisor that I did not want any of there personnel to inspect my car. ESIS sent out an adjuster anyway and they did not have my permission to inspect or be near my car. ACCORDING TO THE TEXAS DEPARTMENT OF INSURANCE WEBSITE ON LICENSING OF AGENTS THE ADJUSTER, DON LOHBERG THAT WAS SENT OUT TO INSPECT MY CAR WITHOUT MY PERMISSION IS ALLGEDLY NOT LICENSED IN THE STATE OF TEXAS.
I am requesting a NEW REPLACEMENT CAR FROM Sterling McCall Toyota.
*** ** ***
I would like to first reconfirm my apologizes for the grill being placed on the seat of the car and the vehicle not being covered to the satisfaction of Ms. [redacted]. When this was first brought to my attention I took corrective actions. apologized, and offered to have the interior detailed...
immediately. Ms. [redacted] declined the interior detail. I also spoke with Ms. [redacted] on the 12 day delay on the repair. I agreed at that time to grant Ms. [redacted] 12 days of rental coverage at the shops expense starting the day she authorized repairs to continue. She agreed at that time and the offer still stands for the 12 days once we continue repairs. To address to water damage and rust to her vehicle, at her request we filed a claim with our insurance company on her behalf for the water damages. The insurance company inspected the vehicle and were unable to detect any water damage. The claim is still open with our insurance company and she would need to work with them on this issue. The rust on the vehicle is on the panels associated with the collision damage the vehicle was brought in for. The rust is consistent with collision damages that break through the corrosion protection exposing bare metal.
To whom it concerns
We have been in contact with [redacted], he was going to come in for the repair issues on [redacted] and leave the vehicle, but he did not make the appointment. We have made 3 attempts to contact him to see what...
happened and to reschedule. We have left him messages and have not had any response from him. We are continuing to try and contact him but have not at this point. We will continue to try and reach him and will let you know when we do. Thanks [redacted]
I was not aware of the issues experience by the consumer. I will contact the consumer Monday January 5th during normal business hours to discuss and resolve all related issues.