Sterling Property Management, Inc.

July 25, 2017Dear *** ***:I am in receipt of the complaint filed with the Bureau of Consumer Protection from *** *** ***Our office and myself are very taken back from the accusations of both *** ***.Please see enclosed supporting documents showing my response to *** ***'s reconciliation
dispute (Exhibit G), where also attached supporting documents that have labeled Exhibit A through for proof of the services that *** *** had to pay out to return the home in the condition in which the home was given to *** *** and his other (3) roommates*** *** was provided with these supporting documents On 6/28/Paint: *** *** appears to be questioning the *** *** *** bill as it is labeled bedrooms, living room, bathrooms, hallways, stairways and kitchenPlease see Exhibit CThere are indeed bedrooms in this unit*** *** *** considered the basement that is used as a rec room Bedroom #Off Of the rec room in the basement are two additional utility roomsWe made note at move-out written and video that the one utility room had floor to ceiling black permanent markings on the wallThe utility room was not paintedNor was it marked on the invoice from *** *** *** that it wasFurthermore, in your home or mine, a paint job can last as long as to yearsWe do not expect this from tenantsHowever, we do expect a new paint job to last for yearsIf you live in a unit for years and you destroy the walls, you are responsible for 2/of the labor and supplies to paintWe have taken this before the District Court in PA for more than years and this has held to be an acceptable method for determining the cost breakdown for painting factoring in wear and tearCleaning: The general cleaning required in this unit was not as a result of a bathroom issue on 1st floorThe kitchen cabinets had grease splatters all over them, crumbs in the cabinet, dusty baseboards throughout the unit, debris on the carpets and floor in the bedrooms, refrigerator dirty, stove dirty, bathrooms (all) dirtyPlease see Exhibit D*** *** had to pay *** *** Cleaning $The tenants were charged $to reimburse the LandlordFurthermore, to ensure that the tenants are clear on the expectations of the cleaning condition of a unit upon move-out we sent them a letter on April 20, detailing what needed to be completed in the form of a checklistPlease see Exhibit EIf they failed to follow that list we provided that is no fault of ours but their ownCarpet Cleaning: Please see Exhibit A*** ***, his roommates and co-signer all agreed to the carpet cleaning charge when they executed the Residential Lease Agreement - Page - Bullet #14: Upon move Out and after any maintenance/damage issues are resolved; the landlord will have the carpets cleaned at the expense of the tenantLandlord has contracted with Ace Chem-DryCosts for same are as follows: $40/room,$10/sanitize per room Cost; $3.00/step; $20/hallway; $6/landing;$69/P.U.R.T(pet removal treatment); $28/rooms 10xand smallerIn the event that the carpets need pet urine removal treatment, the cost is $69/gallon and will be charged accordinglyMinimum job will be $These charges will be taken from the security deposit on the propertyAny charges above and beyond the amount of the security deposit will be charged to tenant and be due to landlord upon receipt of the invoiceThe carpets were professionally cleaned at the expense of the former tenant prior to *** *** and his roommates taking possession and they were cleaned at their expense upon moving OutExhibit B - Ace Chem-Dry Invoice #*** - is proof of the carpet cleaning cost charged to *** ***The carpet cleaning was not inflated because of any 1st floor bathroom issuesThis is the costAll parties fully executed this Residential Lease Agreement that spelled out this charge being the expense of the tenant upon move-Out clearlyThis charge was fair and accurate and not considered wear and tearPlease see Exhibit FA Security Reconciliation was certify mailed to all parties including co-signers on 6/16/At the bottom of the reconciliation it clearly states The account has an outstanding balance of $Please remit this amount immediatelyIf payment is not received within fifteen (15) days, the account Will be turned over to the Credit Bureau and attach to all parties including co-signer listed on the Residential Lease AgreementIf this action is needed, you will incur interest charges and collection feesThis is not our office threatening *** *** or his family as we had no contact with him until the e-mail dispute response, this is simply letting *** *** and all parties know that if this account is not satisfied or a payment arrangement made that it will be forwarded to collections were an additional 33%Collection fee is added.This account was paid in full by all parties on 7/12/Our office has no intention of reimbursing *** ***, his roommates or co-signers as all charges were accurate and fair.If you need anything additional from me please don't hesitate to contact me.Sincerely, Nicole B.Owner & Tenant Relations Specialist - Maintenance Coordinator

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.  I must ask that the review not be posted as I may have just had misunderstanding of the situation. I was looking for a secondary review of the situation by a third party and if this seems far fetched to an outside source then I believe there may have just been a misunderstanding on my end. Thank you for taking the time to review this!
Regards,
[redacted]

I am writing this review to inform the public and any company looking for real estate services or property management to stay clear of Sterling Realty. The owner and employees are negligent in dong their job. They have refused to do their job concerning simple procedure that is needed when a condo is being sold and they are the managing company. These people are unprofessional. I highly recommend that anyone who is now or may be considering this company for any business related purpose to stop immediately.

May 6, 2014Dear [redacted];This letter is in regards to the above referenced complaint ID against Sterling Property Management.As stated in the complaint, we no longer answer these questionnaires pursuant to the advice of our legal council. There is extensive liability if we...

answer and sign these forms. We are not required by any law now in effect in the state of PA,Pursuant to Article I, Section 1.1, of its recorded Declaration of Condominium, the Association is organized as a condominium, As a condominium it is subject to the Pennsylvania Uniform Condominium Act, 68 Pa. C.SA Section 3101, et seq. (the "Act"). Under Section 3407 of the Act, the Act established that a Resale Certificate is the only document which the Association is required to issue in support of the resale of a unit. The resale certificate was provided on April 7, 2014 to [redacted].At this time, pursuant to the advice of Our legal council, we will not be answering the questionnaire. We are working on a general questionnaire with our legal council, to attach to all resale certificates, and have already provided all the information required by law for the sale of this home.Due to the fact that [redacted] has retained her own legal Council, Sterling Property Management will no longer continue to address this issue. [redacted], or her legal council, have been advised to contact our representing legal council, they have already done so.Thank you for your time and attention to this matter. If you have any questions or concerns please contact me at my office ###-###-#### or a[redacted].Sincerely:

Review: I have recently sold my condo and our buyer has been going through the processes leading up to settlement. Our buyer has had a home inspection completed and applied for a mortgage. They were approved for a mortgage through a conventional loan. Their lender and to the best of my realtors knowledge, all lenders, require the Homeowner's Association to complete a resale certification and questionnaire. Sterling Property Management completed the resale certification but is refusing to complete the questionnaire stating it "takes too long, is a liability issue and they are not required to do it". However, the PA condo law states they are required to complete all documentation required by the lender. My realtor and a number of other agents I have spoken with have never heard of an HOA not completing the questionnaire. This is a requirement to most if not all lenders and has put a complete halt to the sale of our home. We are at risk of losing our buyer all because of a simple questionnaire Sterling is refusing to complete. This has put a complete stop to our home selling process and is not only an issue for us but will be for any other homeowner trying to sell in our development. Not to mention it doesn't make Sterling look good to potential buyers/new homeowners coming to the development.Desired Settlement: I would like Sterling Property Management to complete the questionnaire that is required by the lender.

Business

Response:

May 6, 2014Dear [redacted];This letter is in regards to the above referenced complaint ID against Sterling Property Management.As stated in the complaint, we no longer answer these questionnaires pursuant to the advice of our legal council. There is extensive liability if we answer and sign these forms. We are not required by any law now in effect in the state of PA,Pursuant to Article I, Section 1.1, of its recorded Declaration of Condominium, the Association is organized as a condominium, As a condominium it is subject to the Pennsylvania Uniform Condominium Act, 68 Pa. C.SA Section 3101, et seq. (the "Act"). Under Section 3407 of the Act, the Act established that a Resale Certificate is the only document which the Association is required to issue in support of the resale of a unit. The resale certificate was provided on April 7, 2014 to [redacted].At this time, pursuant to the advice of Our legal council, we will not be answering the questionnaire. We are working on a general questionnaire with our legal council, to attach to all resale certificates, and have already provided all the information required by law for the sale of this home.Due to the fact that [redacted] has retained her own legal Council, Sterling Property Management will no longer continue to address this issue. [redacted], or her legal council, have been advised to contact our representing legal council, they have already done so.Thank you for your time and attention to this matter. If you have any questions or concerns please contact me at my office ###-###-#### or a[redacted].Sincerely:

I am writing this review to inform the public and any company looking for real estate services or property management to stay clear of Sterling Realty. The owner and employees are negligent in dong their job. They have refused to do their job concerning simple procedure that is needed when a condo is being sold and they are the managing company. These people are unprofessional. I highly recommend that anyone who is now or may be considering this company for any business related purpose to stop immediately.