Sterling Property management

May 6, 2014Dear [redacted] ;This letter is in regards to the above referenced complaint ID against Sterling Property Management.As stated in the complaint, we no longer answer these questionnaires pursuant to the advice of our legal councilThere is extensive liability if we answer and sign these formsWe are not required by any law now in effect in the state of PA,Pursuant to Article I, Section 1.1, of its recorded Declaration of Condominium, the Association is organized as a condominium, As a condominium it is subject to the Pennsylvania Uniform Condominium Act, PaC.SA Section 3101, et seq(the "Act")Under Section of the Act, the Act established that a Resale Certificate is the only document which the Association is required to issue in support of the resale of a unitThe resale certificate was provided on April 7, to [redacted] .At this time, pursuant to the advice of Our legal council, we will not be answering the questionnaireWe are working on a general questionnaire with our legal council, to attach to all resale certificates, and have already provided all the information required by law for the sale of this home.Due to the fact that [redacted] has retained her own legal Council, Sterling Property Management will no longer continue to address this issue [redacted] , or her legal council, have been advised to contact our representing legal council, they have already done so.Thank you for your time and attention to this matterIf you have any questions or concerns please contact me at my office ###-###-#### or a [redacted] .Sincerely:

Initial Business Response / [redacted] (1000, 5, 2015/06/23) */ The tenant signed a lease on 12/27/14 that had an end date of 06/30/15. He gave notice to Sterling that he would be ending his lease early and would be turning in keys to the home on 04/30/15. He was informed that he's responsible for rent,... lawn care, advertising and utility bills until the end of the lease term OR until a new tenant takes possession of the property, whichever occurs first. The lease he signed stated: "THE RENTAL TERM IS NOT NEGOTIABLE. ABANDONEMENT OF THE PROPERTY PRIOR TO THE RENTAL TERM BEING FULFILLED WILL RESULT IN COURT ACTION TO SEEK THE TOTAL AMOUNT DUE FOR THE ENTIRE RENTAL TERM." A new tenant moved in on 06/12/15, so the previous tenant will be billed for May's rent, June rent pro-rate, lawn care, advertising, and utility bills through June 11, 2015. His security/pet deposit of $1750.00 will be applied to make-ready expenses as well as the fees mentioned above. The remaining security/pet deposit will be refunded to the tenant. If there is no deposit remaining and the tenant still owes a balance, he will be billed for this balance. Initial Consumer Rebuttal / [redacted] (3000, 7, 2015/07/06) */ (The consumer indicated he/she DID NOT accept the response from the business.) I do not accept the response from Sterling property because they are not being truthful. I understand that they have their forms and I did indeed sign their lease agreement but we also had an agreement and they full well knew about it. I have text messages as well as saved emails from [redacted] Realtor [redacted] and [redacted] discussing our lease and time at this residence. The reason why they are doing this to me is because I did not use them to purchase my new home. When the knew about our agreement they told me no worries just have the place clean, yard mowed, and the carpet professionally cleaned. I did all of what they wanted me to do. I hired a professional house cleaner, and used their carpet man whom they gave me his personal cell phone number. If Sterling would just be honest about this and admit that they had a hand in this I would be fine. However, when I went to try to resolve this personally they were put off. I hope they don't treat other people like this.

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me I must ask that the review not be posted as I may have just had misunderstanding of the situationI was looking for a secondary review of the situation by a third party and if this seems far fetched to an outside source then I believe there may have just been a misunderstanding on my endThank you for taking the time to review this! Regards, [redacted] ***

Initial Business Response /* (1000, 5, 2015/06/23) */
The tenant signed a lease on 12/27/14 that had an end date of 06/30/15. He gave notice to Sterling that he would be ending his lease early and would be turning in keys to the home on 04/30/15. He was informed that he's responsible for rent,...

lawn care, advertising and utility bills until the end of the lease term OR until a new tenant takes possession of the property, whichever occurs first. The lease he signed stated: "THE RENTAL TERM IS NOT NEGOTIABLE. ABANDONEMENT OF THE PROPERTY PRIOR TO THE RENTAL TERM BEING FULFILLED WILL RESULT IN COURT ACTION TO SEEK THE TOTAL AMOUNT DUE FOR THE ENTIRE RENTAL TERM." A new tenant moved in on 06/12/15, so the previous tenant will be billed for May's rent, June rent pro-rate, lawn care, advertising, and utility bills through June 11, 2015. His security/pet deposit of $1750.00 will be applied to make-ready expenses as well as the fees mentioned above. The remaining security/pet deposit will be refunded to the tenant. If there is no deposit remaining and the tenant still owes a balance, he will be billed for this balance.
Initial Consumer Rebuttal /* (3000, 7, 2015/07/06) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I do not accept the response from Sterling property because they are not being truthful. I understand that they have their forms and I did indeed sign their lease agreement but we also had an agreement and they full well knew about it. I have text messages as well as saved emails from [redacted] Realtor [redacted] and [redacted] discussing our lease and time at this residence. The reason why they are doing this to me is because I did not use them to purchase my new home. When the knew about our agreement they told me no worries just have the place clean, yard mowed, and the carpet professionally cleaned. I did all of what they wanted me to do. I hired a professional house cleaner, and used their carpet man whom they gave me his personal cell phone number. If Sterling would just be honest about this and admit that they had a hand in this I would be fine. However, when I went to try to resolve this personally they were put off. I hope they don't treat other people like this.