Sterling Registry

At this time, I have been
contacted directly by Sterling Registry regarding complaint ID ***, however my complaint has NOT been resolved because:
[Your Answer Here]
I have only received derogatory emails from the Editor of the company. He has not been able to resolve the issue of charging my card incorrectly and also never providing the correct bio information. Attached are the email communications from this individual (hard to believe he is the editor in chief)
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

Review: n July of this year, I was solicited by Mr. Gary C[redacted], who has talked with me a few months before, as I became a member of Sterling Registry. For additional informational to be published, Gary and I came to an agreed price of $*99.99. I provided my debit card number for my business, Piedmont Resources Corporation, to Gary so that he could place the order. This debit card is the same one use for $99.00 in March to become listed in Sterling Registry. On August **, Sterling somehow and without my authorization, charged my business debit card $999.99 (see list of charges below). This was discovered as that my checking was continually being found in remiss of funds. This proceeded to caused trouble for my business checking account (Piedmont Resources Corporation)

( account #%%%%%%%%%%% at Tompkins Trust Company ) and filched $700.00 more than should have been. After due research into my account, it became apparent that Sterling had taken a total of Two Thousand Nine Hundred Ninety Two dollars ($2,992.00) since late March, all of this without my approval. The dates and the amounts of monies taken by Sterling are such here, to wit:

> March **, 20*5 $ 398.00

> April *, 20*5 $ 299.00

> June *, 2015 $ *98.00

> August *, 2015 $ 299.00

> August 5, 2015 $ *99.00

> August **, 2015 $ 999.00

TOTAL $2,992.00

I found this out on August [redacted] (Thursday), and I called Mr. C[redacted] and he acknowledged the correct amount that was to be charged to my checking account via the associated debit card and he promised that he would make amends and set thing right. I called him again on Friday and he reiterate the same. I sent to him an email showing all of the money taken and the dates of it thereof. I called him again on Monday, the [redacted], and he stated he was dealing with it. Again, I spoke with him again on Wednesday the [redacted] and he stated that the money was being returned and credited to my debit card. As of this afternoon, my bank has confirmed that no monies have been returned. I have attempted to contact Sterling regards this today, but there is no answer! What? I am not getting anywhere with either Sterling or Gary. I have had enough of my time wasted on my being a target for your company's malfeasance and predatory business practices. I had that card canceled and the Bank has issued me a new one, so Sterling can not continue this reckless and dishonest pilfering of my funds.

Mr. C[redacted] had promised that Sterling Registry would refund One Thousand Two Hundred dollars ($*,200.00) and they eventually did on September [redacted]. However, that still leaves an amount owed back to me of One Thousand Seven Hundred Ninety Two dollars ($*,792.00), and as of the date of this letter, that money has not been returned. Mr. C[redacted] continually states that he will get to the bottom of this at his office, but that has been ineffective. I have gotten a telephone number from him of the person in Sterling Registry's office that would handle this, but no one is ever there, and the message does not even sound associated with Sterling. I am left to assume that I am now getting a run around and being forced to fight to get this money back. I have spent at least a total of two days of my time to get to this juncture on this matter. It is insulting and I feel as though I have been robbed: the money sent back to me is to shut me up and hope that I am way too busy to go further.

I must cancel the entire order: I demand every penny back, immediately! I had received a package from Sterling last month and, and I have refused it. I want nothing further to do with Sterling! Their lack of attention in this matter and not being able to contact anyone and getting any answer regards this issue tells me that they are either not run well or are unscrupulous in their access to a customer credit or debit card information: I know not which is the situation in my case here, but I certainly have absolutely no confidence in Sterling Registry any longer and will not do any more business with them. I will also not ever give out any debit card number or my Company to anyone unless my previous dealings with them have been favorable.

I am here seeking remedy in this matter to have the entire balance of One Thousand Seven Hundred Ninety Two dollars ($*,792.00) returned immediately. I can no longer rely on anything Mr. C[redacted] says, as that he may not be the responsible party here with any power to get it back to me - I do not know. Please let me know as to any other request of me pertaining this issue and I will respond as rapidly as is possible. Your time, help and attention are greatly appreciated, in advance. I remain...

Truly [redacted]Desired Settlement: To have any and all funds still due me returned without further calls from me or instruction., immediately, that being $1,792.00.

Consumer

Response:

At this time, I have not been contacted by Sterling Registry regarding complaint ID [redacted].Sincerely,[redacted]

Review: I purchased a "membership" to this publication and never received the profile that was to be written. Of course, my credit card was immediately charged. I had the initial charges on my credit card, but then noticed an additional charge for $496.00 billed to me a month after the initial billing, and then one more charge of $496.00 2 months later.This all transpired September - December and I am still waiting for my refund. When I asked the editor in chief about the refund (for the 10th time today) his response to me was:"Good luck with that...And good luck in life too. You're certainly going to need it!"[redacted]I am expecting (according to email communications with [redacted], a refund of $1,546. This morning after his lovely email above and a 2nd email stating:"And ps- The second refund was processed weeks ago. So you're either lying or you haven't looked very hard. Oh, and next time try harder to not waste others' time as you surely have taken way too much of mine."I finally had a second refund of $498.00. I am still owed $550.00 and want to be refunded this money. This is a terrible company that is untruthful and does not do what they promise.[redacted]Desired Settlement: Refund my credit card for the $550.00 (balance of the $1,546.00) you agreed to refund to my credit card

Consumer

Response:

At this time, I have been contacted directly by Sterling Registry regarding complaint ID [redacted], however my complaint has NOT been resolved because:

[Your Answer Here]

I have only received derogatory emails from the Editor of the company. He has not been able to resolve the issue of charging my card incorrectly and also never providing the correct bio information. Attached are the email communications from this individual (hard to believe he is the editor in chief).

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,