Customer had 2 tires installed on his vehicle for a total amount of $354.88 . At the time additional repairs for a total of $1655.68 were recommended, but the repairs were declined and not performed per customer request. The customer is disputing this amount of $1655.68, of which was not paid at our...
location. The customer only paid for the 2 tires that were installed for $354.68 . These tires do have a warranty, all tires we sell have a manufacturers limited warranty, customer did also purchase an extended tire protection policy. All of these warranties are valid for this customer and not voided at this time for any reason. Customer is disputing the amount of $1655.68 that was not spent here, and asking for their money back for the 2 tires that were installed on vehicle. We see no reason to refund the 2 tires that were installed on the vehicle and the customer acknowledges were installed on the vehicle.
I am rejecting this response because: Yes I did spend the money for the new tires. I rejected the other work to be done due to cause I didn't have 1,600 dollars. I am upset is because BIG O tires LIED to be and told me that I needed this work done. Their was nothing wrong with the control arm. Why did you do that? You basically tired to steal money from me. The man told me I needed to get that done on that day. His exact words were " you never know what can happen after you leave here"! Its not a money issue its a moral isssue
Customer had 2 tires installed on his vehicle for a total amount of $354.88 . At the time additional repairs for a total of $1655.68 were recommended, but the repairs were declined and not performed per customer request. The customer is disputing this amount of $1655.68, of which was not paid at our...
location. The customer only paid for the 2 tires that were installed for $354.68 . These tires do have a warranty, all tires we sell have a manufacturers limited warranty, customer did also purchase an extended tire protection policy. All of these warranties are valid for this customer and not voided at this time for any reason. Customer is disputing the amount of $1655.68 that was not spent here, and asking for their money back for the 2 tires that were installed on vehicle. We see no reason to refund the 2 tires that were installed on the vehicle and the customer acknowledges were installed on the vehicle.
I am rejecting this response because: Yes I did spend the money for the new tires. I rejected the other work to be done due to cause I didn't have 1,600 dollars. I am upset is because BIG O tires LIED to be and told me that I needed this work done. Their was nothing wrong with the control arm. Why did you do that? You basically tired to steal money from me. The man told me I needed to get that done on that day. His exact words were " you never know what can happen after you leave here"! Its not a money issue its a moral isssue