Stern Recovery Services, Inc.

Initial Business Response /* (1000, 5, 2015/06/02) */
Mr. [redacted] states "I was informed that the derogatory remark would be removed from credit reporting. That was months ago and remark was never removed."
No one from our office has ever spoken with Mr. [redacted]. No one from our office has ever...

informed him of such. In fact, this morning, at approximately 9:20 am, we received a call from our client, [redacted] to advise of the insurance payment and adjustment amounts, prior to us reviewing the Revdex.com complaint. We were unaware there was a complaint when the call was received, again from our client, not Mr. [redacted].
The account has been uploaded to [redacted] and [redacted] for removal as of this morning. However, it can take the credit bureaus 30-90 days to update the information on their end.

Please be advised that we are not required to answer any dispute from a 3rd party, credit repair agency. It has come to our attention that numerous collection agencies are currently being inundated with Revdex.com complaints, with verbatim, form-letter wording.We will only address Revdex.com complaints where it...

is clear that the narrative is unique and not generated by a 3rd party.

As an update, our office received the itemized statements from our client yesterday morning. We have mailed those statements directly to Ms. [redacted], per her request for validation.

Initial Business Response /* (1000, 5, 2015/07/10) */
Our office received an email from our client, [redacted] at approximately 8:45 AM, on the morning of 07/10/2015. They advised us that the account should be written off as it is was a billing error. We have adjusted the balance in full...

and will be closing returning the account to our client at the end of the business month.

I am rejecting this response because:
This company has continue to falsify information. I have sent two debt validation and they have failed to respond and send the required documents needed to support the debt validation. I would like to ask them how can they assume that I was outside the validation window? I need them to prove to me that I was. Once again, I have a certified return receipt from Natalie H[redacted] and that tracking number proves when they received the information I requested. Per that request, they have failed to respond. I have given them an extra 15 days to produce all required documents and they haven't sent any correspondence to me at all. Why aren't they communicating with me, it is because they know they are lying! I need STERN to remove and delete this debt from my credit report before I decide to seek further action based on violating the law.