Steve Bruce Ornamental Iron

HALLMARK SERVICE COMPANY [redacted] July Revdex.com Corporate Office LaPosada Dr Austin Tx Ref ID # [redacted] Dear [redacted] : In reference to Mrs [redacted] latest replyWe regret that this has happened as we try and do the best for our customersBut we stand by what we said in our first responseIf Mrs [redacted] was to let me know what size damper that it is, we will furnish the damperBut will not install it.Sincerely: [redacted] Hallmark Service Company

HALLMARK SERVICE COMPANY [redacted] Fax [redacted] July Revdex.com Corporate Office LaPosada Dr Austin, Tx Ref# ID [redacted] Dear [redacted] : We will come out and determine what size damper the customer needs and supply itWe will not install or pay for any of the installation.Sincerely: [redacted] Hallmark Service Company

After talking to the technician and reading his work order at no time was the customer told there would not be a labor charge for putting a part on his unit. He was told that the work order would remain open and that he would be charged for the time that it would take to put the part on and
tested. We regret that this was misunderstood. At no time do we go and put parts on for free. As he could not afford the part at the original call, if he would have called and talked to me or one of the secretaries, they would have billed him at the first of the month. We at this company try to work with our customers and not work against them. We are very apologetic to the customer. But I do believe that this employee and this company did nothing wrong by wanting to charge for services rendered. Also at no time was, "we don't care" ever mentioned, because we always care. We try and work with the customer to help and not to hurt.Owner

See Attachment

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me, however, I am asking for sometime so that Ican locate a contractor to come out and tell me the size of the damper, also I know this is still going to cost me to install are you willing to go half the payment with me?
Regards,
[redacted]

Complaint: [redacted]
I am rejecting this response because: Hallmark Services is saying they had told my husband they couldn't find the missing part which is true, but telling him that his part for the damper was at the store for him to pick it up was not true the person who spoke...

with him didn't tell him that. We live 5 minutes down the street from Hallmark so it wouldn't be a problem for us to go picked the part up and even if we did picked the part up who was going to put it back in place on the unit? I believe its your responsibility to put my part back in its rightful position.  We know nothing about their policy and we weren't told anything about their policy and if they had good customer service has they state if we didn't contact them within the 90 days the least they could have done was to give us a call to find out what we wanted them to do. They say the A/C as nothing to do with the damper but what I am suppose to do coming this winter? I refused their service because I would have to pay another service fee for them to come and see it. 
My home insurance is not fixing it with the missing part and its going to cost us $800 plus labor fee to replace the damper, now tell me is that fair to us? Did the gentleman who has over 30 years experience needed to remove my part from my system? My part wasn't yours in the first place for you to trash it and since we had no knowledge of your policy I cannot resolve this. You said you are a christian and truth is the best way to go with that being said do you think this situation is fair to us?
Regards,
[redacted]

HALLMARK SERVICE COMPANY [redacted] Fax [redacted]15 July 2015 Revdex.com Corporate Office 1005 LaPosada Dr Austin, Tx 78752 Ref# ID [redacted] Dear [redacted]: We will come out and determine what size damper the customer needs and supply it. We will not install or pay for any of the installation.Sincerely:  [redacted] Hallmark Service Company

HALLMARK SERVICE COMPANY [redacted]
[redacted] 7 July 2015 Revdex.com Corporate Office 1005 LaPosada Dr Austin Tx 78752 Ref ID # [redacted] Dear [redacted]: In reference to Mrs [redacted] latest reply. We regret that this has happened as we try and do the best for our customers. But we stand by what we said in our first response. If Mrs [redacted] was to let me know what size damper that it is, we will furnish the damper. But will not install it.Sincerely:[redacted] Hallmark Service Company