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Steve Carpenter Custom Roofing

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Steve Carpenter Custom Roofing Reviews (1)

Review: On 07.24.13 [redacted] of Custom Roofing said he would fix a leak in my roof. I paid him the $300. he required. He worked on the roof but it still leaks. He does not return my phone calls. I paid for fixing a leak (that he said he would fix) but it still leaks. And he still has my money. I have contacted him eight times about this matter.Desired Settlement: I want my money back - it's all I have to get this work done.

Business

Response:

This is [redacted] from Custom Roofing & I am writing back on Mrs. [redacted] complaint. When I went to Mrs. [redacted] house I was called there to seal a leak around the chimney, I sealed around the flashing & told her that due to the age & condition of the roof & chimney, I couldn’t guarantee that it would not leak. The Slate roof & house is approximately 100 years old. The entire exterior of the house has been neglected , there are no gutters on the roof & there is a maple tree that covers over 80 percent of the roof ,it is difficult to walk on the roof at all. You have to duck under the branches. I sealed around the chimney flashing & told Mrs. [redacted] that the chimney brick themselves were also deteriorating. The next substantial rain she called & said that it was still leaking but it was a lot better than before . I set up a time & came over again & widened the area that I repaired to solve the leak. Approximately 2 weeks later Mrs. [redacted] called again after it rained & stated that I got “ 90 % “ of the leak & ask if I could come out again. I talked to her on Friday Sept. 6th & told her I would call on Monday September 9th to set up a time to come over on Tues the 10th . I worked very late on Monday & didn’t call , however my phone records will show that I called twice on Tues . the 10th at 2:30 in the afternoon to come over to her house to fix the problem. Mrs. [redacted] did not answer the phone because as I later learned she sent her complaint in to your company on Monday evening at 10:57 pm, knowing she sent the complaint in she couldn’t answer the phone. We also can’t just show up at her house because the house is so close to the neighbors that she had to move her car so that we could get a truck in the driveway every time we went there, it’s a very tight road. In the letter sent to the Revdex.com Mrs. [redacted] stated that she contacted me 8 times on this matter but nothing about me calling her back. In a letter that I have received from her by mail she says I returned her calls exactly 4 times . I will fax this letter to you also & forward an email that she sent me. I feel that I have done a lot to help Mrs. [redacted] on this chimney matter,& tried to go back a third time for only 300.00, there’s only so much you can do on an old slate roof like this. The chimney mortar & brick could be a source of the leak also , I sealed an area around the entire chimney, so its tough to say where the leak is coming from. When I made first contact with Mrs. [redacted] she said that another roofer “ripped her off” & that she is “suing her neighbor” for cutting her tree that is growing all over the roof. I feel that I cannot go back to her property due to the hostile letters that she wrote to me . We have been in business in our small community for 24 years & never had a complaint with Revdex.com. Please let me know how to proceed or what is the next step. Thank You, [redacted]

Consumer

Response:

Rather than this become a childish game of she said/he said I will just say that I disagree with a lot of [redacted]s letter. However, the bottom line is – [redacted] said he would FIX the leak in the roof for $300.00. He took my $300.00 & the roof still leaks. I would like my money returned to me so I can hire someone competent to do the job.

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Description: ROOFING CONTRACTORS, ROOFING CONTRACTORS - SLATE, SIDING CONTRACTORS, CONTRACTOR - FLAT ROOF, SOFFIT & FASCIA, GUTTERS & DOWNSPOUTS

Address: 623 Pierce St, Rochester, Pennsylvania, United States, 15074

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