Our warranty is a very important to both our customers and to Firestone Auto SalesWe want to insure our customers have a good experience, a good vehicle and assistance when neededWe stress the conditions of the warranty that we only covers repairs done by us at Firestone Auto Sales and we do not provide towing.The reason we require a customer to bring the vehicle they bought from us back to the dealership is to protect both the customer and usWe want to insure the repairs are done correctly and not to replace parts that may not be neededIf a customer could take their vehicle to anybody, anyplace at anytime, our warranty would simply become a blank check for any shop to do whatever they wanted and to charge anything they wanted for the repairs, repairs that we could not verify, if in fact are even needed.Mr [redacted] states the repair shop he took it to said it needed a fuel pumpHis personal diagnosis with his Tech equipment he decided to replace spark plugs, spark plug wires, ignition coil, fuel filter, and fuel injectorIt was his decision to replace these partsWhen the vehicle was brought to Firestone Auto Sales the fuel pump and an oxygen sensor was replaced at no charge to Mr***.We value every customer and will do everything with in reason to work with them but as with any business there is limitationsMr***'s decision to do buy his own parts and do his own work do not fall in the parameters of the warranty and this is the reason it was determined not to reimburse him.you for your assistanceSteve Firestone
Our warranty is a very important to both our customers and to Firestone Auto Sales. We want to insure our customers have a good experience, a good vehicle and assistance when needed. We stress the conditions of the warranty that we only covers repairs done by us at Firestone Auto Sales and we do not...
provide towing.The reason we require a customer to bring the vehicle they bought from us back to the dealership is to protect both the customer and us. We want to insure the repairs are done correctly and not to replace parts that may not be needed. If a customer could take their vehicle to anybody, anyplace at anytime, our warranty would simply become a blank check for any shop to do whatever they wanted and to charge anything they wanted for the repairs, repairs that we could not verify, if in fact are even needed.Mr. [redacted] states the repair shop he took it to said it needed a fuel pump. His personal diagnosis with his Tech 2 equipment he decided to replace spark plugs, spark plug wires, ignition coil, fuel filter, and fuel injector. It was his decision to replace these parts. When the vehicle was brought to Firestone Auto Sales the fuel pump and an oxygen sensor was replaced at no charge to Mr. [redacted].We value every customer and will do everything with in reason to work with them but as with any business there is limitations. Mr. [redacted]'s decision to do buy his own parts and do his own work do not fall in the parameters of the warranty and this is the reason it was determined not to reimburse him.you for your assistance. Steve Firestone
Our warranty is a very important to both our customers and to Firestone Auto SalesWe want to insure our customers have a good experience, a good vehicle and assistance when neededWe stress the conditions of the warranty that we only covers repairs done by us at Firestone Auto Sales and we do not provide towing.The reason we require a customer to bring the vehicle they bought from us back to the dealership is to protect both the customer and usWe want to insure the repairs are done correctly and not to replace parts that may not be neededIf a customer could take their vehicle to anybody, anyplace at anytime, our warranty would simply become a blank check for any shop to do whatever they wanted and to charge anything they wanted for the repairs, repairs that we could not verify, if in fact are even needed.Mr [redacted] states the repair shop he took it to said it needed a fuel pumpHis personal diagnosis with his Tech equipment he decided to replace spark plugs, spark plug wires, ignition coil, fuel filter, and fuel injectorIt was his decision to replace these partsWhen the vehicle was brought to Firestone Auto Sales the fuel pump and an oxygen sensor was replaced at no charge to Mr***.We value every customer and will do everything with in reason to work with them but as with any business there is limitationsMr***'s decision to do buy his own parts and do his own work do not fall in the parameters of the warranty and this is the reason it was determined not to reimburse him.you for your assistanceSteve Firestone
Our warranty is a very important to both our customers and to Firestone Auto Sales. We want to insure our customers have a good experience, a good vehicle and assistance when needed. We stress the conditions of the warranty that we only covers repairs done by us at Firestone Auto Sales and we do not...
provide towing.The reason we require a customer to bring the vehicle they bought from us back to the dealership is to protect both the customer and us. We want to insure the repairs are done correctly and not to replace parts that may not be needed. If a customer could take their vehicle to anybody, anyplace at anytime, our warranty would simply become a blank check for any shop to do whatever they wanted and to charge anything they wanted for the repairs, repairs that we could not verify, if in fact are even needed.Mr. [redacted] states the repair shop he took it to said it needed a fuel pump. His personal diagnosis with his Tech 2 equipment he decided to replace spark plugs, spark plug wires, ignition coil, fuel filter, and fuel injector. It was his decision to replace these parts. When the vehicle was brought to Firestone Auto Sales the fuel pump and an oxygen sensor was replaced at no charge to Mr. [redacted].We value every customer and will do everything with in reason to work with them but as with any business there is limitations. Mr. [redacted]'s decision to do buy his own parts and do his own work do not fall in the parameters of the warranty and this is the reason it was determined not to reimburse him.you for your assistance. Steve Firestone