Steve Fisher, Contractor

Initial Business Response / [redacted] (1000, 8, 2015/08/14) */ Contact Name and Title: Amanda D [redacted] Supervisor Contact Phone: XXX-XXX-XXXX Contact Email: [redacted] @nscom.com Customer reported internet issue on 7/31/ North State dispatched tech on 8/2/ Tech reported customer has power problem with AC power being grounded to the telephone equipment Customer was to call electrician to fix power problem and call us back once it was repaired so we could fix the internet issue 8/2/customer called and stated an electrician just left his home so we dispatched on 8/3/ 8/3/the tech made necessary repairs to get customers internet service up and running It was explained to the customer that the AC power was ground to the phone equipment on the outside of the home and North State only operates on DC power

Final Consumer Response / [redacted] (2000, 11, 2016/09/07) */ Matter has been resolved

Initial Business Response / [redacted] (1000, 15, 2016/02/23) */ North State made contact with this customerShe plans on returning our equipment this coming Wednesday 3/to South Main and paying off her remaining balance of $She is also going to establish new internet service at her homePlease let me know if you have any questions Initial Consumer Rebuttal / [redacted] (2000, 17, 2016/02/27) */ (The consumer indicated he/she ACCEPTED the response from the business.) Danny was very helpful and speedy in helping to get this all straightVery pleased with the outcome and glad to be doing business with north state again

Initial Business Response /* (1000, 5, 2016/07/27) */
Date Amount Due Action Taken
7/14/Advisor entered a Promise To Pay for 7/15/which covered the May balance
7/18/Customer did not keep Promise To Pay and was non pay disconnected
7/18/Customer paid
Promise To Pay $with a check
7/25/$Customer had a returned check for NSF
7/25/$Customer is now past due for May and June balance due to returned check and was hard disconnected on this dayShe was not contacted via NS about returned payment since she was already past the final cut off date for her May bill
7/25/$Customer called North State Product Support to inquire about her disconnect and was informed of the returned payment and current account status (inactive)
7/25/$Customer escalated to supervisor who informed her she was inactive and had to pay past due in full $in order to re-apply for services
7/26/$Customer contacted customer service and was told she must pay the past due of $in full in order to re-apply
7/26/$Customer was escalated to a supervisor who informed her that due to the return check, that put her past due for the May and June bill and she must pay $to re-apply for services

Initial Business Response /* (1000, 5, 2016/10/04) */
Great news after many attempts with our customer we were able to make contact this afternoon to confirm her internet service is workingOur customer has indicated her internet speeds appear to be slower than what she experienced previously, so
we have a Technician scheduled for this coming Friday, October 7th to address any concerns

Initial Business Response /* (1000, 10, 2015/08/27) */
8/16/15 We received a report of slow speeds and dropping connection. The customer wanted to speak to a supervisor and did not want to wait for a call back. Customer hung up while on hold waiting for a supervisor. Customer called back 8/16/15...

and we added to the trouble ticket that the customer informed us of ongoing issues especially when it rains and they wanted their modem replaced. We dispatched a tech on 8/16/15 to replace modem. Modem was replaced and the trouble ticket was closed 8/17/15.

Initial Business Response /* (1000, 15, 2016/02/23) */
North State made contact with this customer. She plans on returning our equipment this coming Wednesday 3/2 to South Main and paying off her remaining balance of $258.25. She is also going to establish new internet service at her home. Please...

let me know if you have any questions.
Initial Consumer Rebuttal /* (2000, 17, 2016/02/27) */
(The consumer indicated he/she ACCEPTED the response from the business.)
Danny was very helpful and speedy in helping to get this all straight. Very pleased with the outcome and glad to be doing business with north state again.

Initial Business Response /* (1000, 8, 2015/08/14) */
Contact Name and Title: Amanda D[redacted] Supervisor
Contact Phone: XXX-XXX-XXXX
Contact Email: [redacted]@nscom.com
Customer reported internet issue on 7/31/15
North State dispatched tech on 8/2/15
Tech reported customer has power problem with...

AC power being grounded to the telephone equipment.
Customer was to call electrician to fix power problem and call us back once it was repaired so we could fix the internet issue.
8/2/15 customer called and stated an electrician just left his home so we dispatched on 8/3/15
8/3/15 the tech made necessary repairs to get customers internet service up and running.
It was explained to the customer that the AC power was ground to the phone equipment on the outside of the home and North State only operates on DC power.

Final Consumer Response /* (2000, 11, 2016/09/07) */
Matter has been resolved

Initial Business Response /* (1000, 5, 2016/10/19) */
DVR was not recording. Customer reported on 10/15 and a technician was dispatched on 10/17. Technician replaced the DVR, the power supply and programmed the remote.
Initial Consumer Rebuttal /* (2000, 7, 2016/10/20) */
(The consumer...

indicated he/she ACCEPTED the response from the business.)
fixed to our satisfaction