We certainly understand the frustration of our customer I did however , explain that due to a death in our family we had no choice but to go and her bed was almost completed before we left and I let her know thisWe did not receive her message that she mentioned and I am sure it was due to our traveling at the time and although we had our phone calls forwarded we did miss some due to being on the road I guess, It is unfortunate that this happenedWe only got home on Thursday July and it took us a few days to recoup from the flight and hrs drive, Her bed is being shipped on Friday of this week or at latest Monday I am sorry that she has had so much distress from this transaction but am sure once she receives the bed she will love itAgain I apologize for the inconvenience that it has caused Most Sincerely, ***
Thank you for bearing with the ups and downs of my caseWhether or not the bed arrives, and I don't believe it will, it's clear that the *** have an unworkable business modelPotential customers should be warned of their practices -- the long delays, the failure to answer inquiries, the excusesThere is always a new excuse: someone died, someone got sick, they are on the road for weeks or months at a timeI was inclined to be patient, because in a small family business production can certainly stop when someone gets sickBut this couple is not professionally responsible
I want my money backI feel betrayed, trickedIf I accepted their new promise that the bed will leave their shop on Friday, I would be waiting another week or more for delivery, and then would have to call them all over againOr, what if it arrives and the quality is shabby? Then I would have another headache on my hands
The only resolution I will accept is a full refundAnd I suggest that the Revdex.com mark Finnwood Designs as unreliable
I realize the Revdex.com has limited powersBut I want you to understand my thinking
With kind regards,
*** ***
We apologize for the delay in finishing the bed for her. This past year we were so covered up with orders that we are only now catching up. I did find her email from April 14th and am sorry that I missed it. I was in an accident the end of February and have been in therapy and we have...
also had a death in the family so I was lax in getting to my emails but hers was lost among a bunch of junk mail so I just missed it. We have never failed to ship a bed in the 11 plus yrs we have been doing business. We always tell our customers that we do not guarantee a specific delivery day and we can only estimate. her order will be done shortly and I apologize that I was unable to respond to her soon. I have emailed her a finishing date for her bed.
Sincerely,[redacted]
We certainly understand the frustration of our customer. I did however , explain that due to a death in our family we had no choice but to go and her bed was almost completed before we left and I let her know this. We did not receive her message that she mentioned and I am sure it was due to our traveling at the time and although we had our phone calls forwarded we did miss some due to being on the road I guess, It is unfortunate that this happened. We only got home on Thursday July 3 and it took us a few days to recoup from the flight and 17 hrs drive, Her bed is being shipped on Friday of this week or at latest Monday. I am sorry that she has had so much distress from this transaction but am sure once she receives the bed she will love it. Again I apologize for the inconvenience that it has caused.
Most Sincerely,
[redacted]
We certainly understand the frustration of our customer I did however , explain that due to a death in our family we had no choice but to go and her bed was almost completed before we left and I let her know thisWe did not receive her message that she mentioned and I am sure it was due to our traveling at the time and although we had our phone calls forwarded we did miss some due to being on the road I guess, It is unfortunate that this happenedWe only got home on Thursday July and it took us a few days to recoup from the flight and hrs drive, Her bed is being shipped on Friday of this week or at latest Monday I am sorry that she has had so much distress from this transaction but am sure once she receives the bed she will love itAgain I apologize for the inconvenience that it has caused Most Sincerely, ***
Thank you for bearing with the ups and downs of my caseWhether or not the bed arrives, and I don't believe it will, it's clear that the *** have an unworkable business modelPotential customers should be warned of their practices -- the long delays, the failure to answer inquiries, the excusesThere is always a new excuse: someone died, someone got sick, they are on the road for weeks or months at a timeI was inclined to be patient, because in a small family business production can certainly stop when someone gets sickBut this couple is not professionally responsible
I want my money backI feel betrayed, trickedIf I accepted their new promise that the bed will leave their shop on Friday, I would be waiting another week or more for delivery, and then would have to call them all over againOr, what if it arrives and the quality is shabby? Then I would have another headache on my hands
The only resolution I will accept is a full refundAnd I suggest that the Revdex.com mark Finnwood Designs as unreliable
I realize the Revdex.com has limited powersBut I want you to understand my thinking
With kind regards,
*** ***
We apologize for the delay in finishing the bed for her. This past year we were so covered up with orders that we are only now catching up. I did find her email from April 14th and am sorry that I missed it. I was in an accident the end of February and have been in therapy and we have...
also had a death in the family so I was lax in getting to my emails but hers was lost among a bunch of junk mail so I just missed it. We have never failed to ship a bed in the 11 plus yrs we have been doing business. We always tell our customers that we do not guarantee a specific delivery day and we can only estimate. her order will be done shortly and I apologize that I was unable to respond to her soon. I have emailed her a finishing date for her bed.
Sincerely,[redacted]
We certainly understand the frustration of our customer. I did however , explain that due to a death in our family we had no choice but to go and her bed was almost completed before we left and I let her know this. We did not receive her message that she mentioned and I am sure it was due to our traveling at the time and although we had our phone calls forwarded we did miss some due to being on the road I guess, It is unfortunate that this happened. We only got home on Thursday July 3 and it took us a few days to recoup from the flight and 17 hrs drive, Her bed is being shipped on Friday of this week or at latest Monday. I am sorry that she has had so much distress from this transaction but am sure once she receives the bed she will love it. Again I apologize for the inconvenience that it has caused.
Most Sincerely,
[redacted]