Steve Madden, Ltd.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved
Sincerely,
*** *** I received the box, however I received it weeks after I requested it, which prevented me from giving the boots as a gift as I wanted on Valentine's DayI am highly disappointed in the response time

Please note customer sent us an email confirming she received her replacement shoe box as requested. Replacement shoe box was shipped to her via *** and delivered on 2/**/15. *** *** (customer) replied to an email confirming she received the box on 2/**/15. I also called the
customer again today to re-confirm she is satisfied with her replacement box

we will be happy to contact the customer and assist in resolving her complaint.  I will call and/or email her immediately.  Thank you

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID...

[redacted], and find that this resolution is satisfactory to me and the matter has been resolved.  Thank you so much for handling. Enjoy your week.
Sincerely,
[redacted]

Hello, while Steve Madden processes the refunds the same day as we receive them, each bank has their own rules as to when the return would be posted.  It is not in our hands to post to your account immediately.  we can only process the return immediately and the bank rules take over...

from there.  Sorry

We have spoken to the customer, [redacted], and we will be issuing a full refund for this purchase, as she requested.  Mail check refund will be processed today and will be mailed to her home address in 7-10 business days

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]

We have processed the refund for the customer's return request #[redacted] under order #[redacted].  I spoke with the customer directly and confirmed she has received her refund in full.

We have contacted the customer and resolved her complaint.  We also offered her an additional discount on the shoes she originally wanted to purchase, as well as free shipping for all her purchases today.

We have tried to call and email the customer, but she has not responded to any of our attempts as of today.  We would be more than happy to assist in her refund request.  As long as the shoes are not worn, a refund should not be a problem.

Review: I reserved a hand bag over the phone from Steve Madden on the [redacted] of December for my husband to pay and pick it up on his way home after work. The address is [redacted]. When my husband brought the hand bag home I took it out of the bag and it looked like a used hand bag with lots of scratches on it. when I called the store to complain the lady over phone said I have until January [redacted] to return the had bag. When I went back to the store on the [redacted] of January to return the bag I was told I have to go to a different store to return because the store on [redacted] is closing down. I then sent an email to customer service complaining that I do not live in the city and I don't have time to return the hand bag to another store. The operations manager Krysten H[redacted] replied to my email saying she will send me a return label to my house and that I can send the hand bag to her and she will refund my money. I received the return label only on the [redacted] of April and I sent the hand bag which was received on the [redacted] of May. Up until today I have not received my refund and Krysten H[redacted] who is the operations manager is passing on the responsibility to everyone else and she takes a very long time (a month) to reply to my emails. It's been 6 months since I've been in contact with Krysten regarding this issue and almost 3 months since I have sent the hand bag back to the store. I am still waiting for my refund.I have the conversations between Krysten and I on email where she confirms that she will get my refund sorted but she has not done it up to date.Desired Settlement: I would like for the refund to be credited back into my account or be given a store credit for the same amount.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

Review: This is my second submission of this complaint. On November **, 2014, I purchased a pair of shoes from the store. Because my size was not in stock at the store, the salesgirl,(Emp #[redacted]) stated that she would order my size and have it shipped to my home. No shoes have arrived and the store claims not order was placed. I now have no shoes and no refund.The shoes were originally paid in cash for the amount of $56.37. The store and several calls to the corporate office have yielded no results.Desired Settlement: check for the amount I paid for the shoes $56.37 sent to my home

Business

Response:

We have spoken to the customer, [redacted], and we will be issuing a full refund for this purchase, as she requested. Mail check refund will be processed today and will be mailed to her home address in 7-10 business days

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

Review: Order was shipped in a box without the top.

I ordered a pair of boots online on January **, 2015. (order #[redacted]) When the boots arrived they arrived without the shoe box top, secured by a rubber band. I bought these boots as a Valentine's gift and cannot give it to the person in this condition. I contacted the company immediately and was told to go to the store and get a box. I then asked for a supervisor who stated a box would be sent to me. I contacted them a week later and was once again promised a box. After no box, I contacted them via e-mail and was promised a box would be shipped. As of this date and time no box, and not status of one being shipped. They should not ship shoes if they do not have a proper box for them.Desired Settlement: I simply want a box, and feel this is not a complicated request seeing that I was supposed to get it in the first place. I am not pleased that I will be unable to give this Valentine's Day gift because of this issue.

Business

Response:

Please note customer sent us an email confirming she received her replacement shoe box as requested. Replacement shoe box was shipped to her via [redacted] and delivered on 2/**/15. [redacted] (customer) replied to an email confirming she received the box on 2/**/15. I also called the customer again today to re-confirm she is satisfied with her replacement box.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

[redacted] I received the box, however I received it weeks after I requested it, which prevented me from giving the boots as a gift as I wanted on Valentine's Day. I am highly disappointed in the response time.

Review: It about a refund of $66.00 for bank fees.Desired Settlement: I took some shoes back and the cashier told me that my refund was going to be on my debit card right then and now but it was not. I made three purchases and it caused my account to be over drew and I had to pay out $66.00 for the bank fees. She did not tell me that it took two to three days for the money to go back on my card. I want my bank fees back of $66.00.

Business

Response:

Hello, while Steve Madden processes the refunds the same day as we receive them, each bank has their own rules as to when the return would be posted. It is not in our hands to post to your account immediately. we can only process the return immediately and the bank rules take over from there. Sorry

Review: I purchased a pair of shoes at the store in [redacted] on Saturday, September **, 2014 and attempted to return the shoes (unsused, in the box, with the receipt) on Wednesday, 10/*/2014 (4 days later) within the return policy period. The [redacted] at the store refused to refund my money because she claimed the shoe had a spot. The shoes were never worn and never taken out of the box since purchased at the store 4 days later.I contacted corporate and they stated that they could not assist me with this matter if I made this purchse at the retail store.

Product_Or_Service: 09/**/14Desired Settlement: DesiredSettlementID: Refund

Refund the full price of the shoes. (no store credit, no exchange)

Business

Response:

We have tried to call and email the customer, but she has not responded to any of our attempts as of today. We would be more than happy to assist in her refund request. As long as the shoes are not worn, a refund should not be a problem.

Review: I recently placed a order online with Steven Madden on 6-*-14 order number [redacted] for the amount of $76.46. I received a email today 6-*-14 from Steve Madden telling me my credit card declined. I contacted my bank and papaypal and confirmed the funds are available and are currently on holf from the merchant. I have sent several emails and made a outreach call to Steve Madden and they have not resolved the issue. I just received a email telling me to place the order again , but no response as to why they have the funds on hold and they told me the credit card declined. I just need my money refunded from Steve Madden immediately.Desired Settlement: my credit card account credited back $76.46 ASAPBusiness Name: Steven Madden Ltd Email: [redacted] Order Amount: $76.46 USD Sales Tax: $0.00 USD Shipping: $7.95 USD Handling: $0.00 USD Seller discount or charges: -$7.95 USD Order Amount: -$76.46 USD Fee amount: $0.00 USD Net amount: -$76.46 USD

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

Review: I returned the merchandise to this company but they are refusing to give me a refund. My order number was [redacted]. I gave them the tracking number that confirms that they received the merchandise on 3/**/2014 and they confirmed that the merchandise was received but they refused to refund my credit card. I spoke with three employees that kept transferring me, putting me on unnecessary holds and not answering my questions as to why they are refusing to give me a refund. The employees' names were [redacted] and [redacted].Desired Settlement: I would like my refund because I returned the merchandise and it has been received.

Business

Response:

The refund was issued today –

Refund (Unique Transaction ID # [redacted])

See related [redacted]

The reason it was not issued earlier was because the customer

had initially filed a dispute through PayPal so we were handling through there.

Thanks

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,