In responce to the companies rebuttal [redacted] s claim that they " Produce sound clip videos of their exhaust systems to show consumers what the product will sounds like prior to their purchase " This may be the case for many exhausts that they have for sale, Not the case pertaining to my claimThe website does have many videos for the qVEngine, my car is a QS Red sport Vrddtt engineno such video exists showing me or any other consumer of what our car may sound like prior to purchasing their exhaust systemThe Vis a direct engine only liter Motor, Not very similar to the Vrddtt Twin turbo Liter engine in my unitThis fact holds merit showing that [redacted] does not in fact provide the customer a reliable expectation of the sound of there unit after installAside from that fact, [redacted] has a return policy stating that it items that are non refundable are " Clearly indicated on the product page "After further investigation into this claim, No proof can be found to prove this statementI reject this claim from the company and request compensation for my order or a refund Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below Regards, [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below As for Stillens statement that I did not indicate that the "part is in any way defective"-- I DID IN FACT tell them that I was not satisfied with the quality of the partHere is my exact statement to them copied from an email from 12/23/2015: "I didnt like the quality of your manufactured part-- its a little bulky, some of the holes weren't cut cleanly and I didn't like how it was going to be attached to the car It is brand new in the unharmed original box."As for Stillens statement that the $I paid was "not for shipping"-- Both the shopping cart at time of transaction and also an emailed Order Confirmation from Stillen CLEARLY shows $was paid for "Shipping & Handling" I have attached images of printouts of both of these documents It wasn't until I actually received the part that another document was included on the box which had a comment line mentioning that Stillen claims to have "saved [me] $in shipping cost" This amount was NEVER disclosed in any way at TIME OF PURCHASE Stillen told me that there would be NO restocking fee associated with this transaction so that is a moot point I am aware that Stillen would deduct original shipping charges from a refund and on this transaction, that amount is CLEARLY $9.95.These are the honest and true facts Stillen should stand behind its pledge of "maximum savings and excellent customer service"I again ask that Stillen please resolve this matter by honoring my original request: "Refund my entire purchase price less $in original shippingAnd Stillen issue a call tag to have part shipped back to them at their expense due to the aggravation." Regards, [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below It was never communicated with my husband [redacted] or myself that the radiator was on back order until I called the company on 12/21/A call to [redacted] Lon 12/11/from my husband ***, [redacted] Lstated that "would call us with a tracking number as soon as he had one" giving us the impressions that the radiator was shipped out on [redacted] 's end and they were just waiting on the package carrier to issue a tracking numberIf I had known on 12/11/that the radiator was on back order with no estimated date of arrival I would have opted for a refund check for the full purchase price to take my business to another company as I have been without a car now since 10/23/The lack of professional and incorrect information between [redacted] and us as the customer is unacceptable Regards, [redacted]
The customer ordered a part on our websiteThis particular part is a skid plate, designed to cover the bottom of the front part of the vehicle and take scrapes and groundings to protect the vehicleIt is not a cosmetic part and is exactly as described and pictured on our websiteThe customer does not indicate that it is any way defective.The the customer paid was not for shipping, it was for insurance and handlingThe actual amount of shipping that we paid is shown on the customer invoice, $Per our terms on the website, the customer may return the product, but is responsible for the shipping we paid to ship it to them and they must ship it back to us, shipping charges paid by themWe had agreed to waive our usual restock fee for this gentlemenHe was previously issued an authorization to return the product on 12/21/Our return authorizations are good for daysWe will extend this for an additional days and he may still return this to us
It is STILLEN's goal to provide our customers with the best Customer Service and product(s) as possible In this case the customer has left out some important details that we feel are necessary to bring up.1) The customer and our company came to an agreement and the customer has been refunded.2) The product that was sent to the customer was the correct product for the vehicle The modifications required are clearly listed in the instructions which are on the product listing of our website.3) It is only reasonable that to return any product the product must be in new or "like new" condition The damage to the intake tubes was significant and it was very evident that the parts had been rubbing against each other in the return shipment Typically any product that is returned in damaged condition would not be accepted as a return When the customer was notified of this policy they became ***et and asked if there was anything that we could do to assist them In an effort to assist the customer we offered to sell the product on their behalf on eBay We said that we would give them 100% of the money from the sale The customer agreed that this was a reasonable and acceptable offer We listed the damaged product on our eBay store on behalf of the customer and sold them as we had originally agreed We do not feel that it is reasonable that the customer is now trying to renegotiate our agreement via filing a Revdex.com complaint
We have not seen this happen with sales of a great number of these barsAt our request, the customer supplied pictures that showed the pieces had not been properly installedDetailed installation instructions with pictures were included with the partThe end link hardware (not "M link") is available separately and we have offered to furnish this to the customer at our cost, approximately $There is nothing wrong with the product
In responce to the companies rebuttal [redacted] s claim that they " Produce sound clip videos of their exhaust systems to show consumers what the product will sounds like prior to their purchase " This may be the case for many exhausts that they have for sale, Not the case pertaining to my claimThe website does have many videos for the qVEngine, my car is a QS Red sport Vrddtt engineno such video exists showing me or any other consumer of what our car may sound like prior to purchasing their exhaust systemThe Vis a direct engine only liter Motor, Not very similar to the Vrddtt Twin turbo Liter engine in my unitThis fact holds merit showing that [redacted] does not in fact provide the customer a reliable expectation of the sound of there unit after installAside from that fact, [redacted] has a return policy stating that it items that are non refundable are " Clearly indicated on the product page "After further investigation into this claim, No proof can be found to prove this statementI reject this claim from the company and request compensation for my order or a refund Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below Regards, [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below As for Stillens statement that I did not indicate that the "part is in any way defective"-- I DID IN FACT tell them that I was not satisfied with the quality of the partHere is my exact statement to them copied from an email from 12/23/2015: "I didnt like the quality of your manufactured part-- its a little bulky, some of the holes weren't cut cleanly and I didn't like how it was going to be attached to the car It is brand new in the unharmed original box."As for Stillens statement that the $I paid was "not for shipping"-- Both the shopping cart at time of transaction and also an emailed Order Confirmation from Stillen CLEARLY shows $was paid for "Shipping & Handling" I have attached images of printouts of both of these documents It wasn't until I actually received the part that another document was included on the box which had a comment line mentioning that Stillen claims to have "saved [me] $in shipping cost" This amount was NEVER disclosed in any way at TIME OF PURCHASE Stillen told me that there would be NO restocking fee associated with this transaction so that is a moot point I am aware that Stillen would deduct original shipping charges from a refund and on this transaction, that amount is CLEARLY $9.95.These are the honest and true facts Stillen should stand behind its pledge of "maximum savings and excellent customer service"I again ask that Stillen please resolve this matter by honoring my original request: "Refund my entire purchase price less $in original shippingAnd Stillen issue a call tag to have part shipped back to them at their expense due to the aggravation." Regards, [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below It was never communicated with my husband [redacted] or myself that the radiator was on back order until I called the company on 12/21/A call to [redacted] Lon 12/11/from my husband ***, [redacted] Lstated that "would call us with a tracking number as soon as he had one" giving us the impressions that the radiator was shipped out on [redacted] 's end and they were just waiting on the package carrier to issue a tracking numberIf I had known on 12/11/that the radiator was on back order with no estimated date of arrival I would have opted for a refund check for the full purchase price to take my business to another company as I have been without a car now since 10/23/The lack of professional and incorrect information between [redacted] and us as the customer is unacceptable Regards, [redacted]
The customer ordered a part on our websiteThis particular part is a skid plate, designed to cover the bottom of the front part of the vehicle and take scrapes and groundings to protect the vehicleIt is not a cosmetic part and is exactly as described and pictured on our websiteThe customer does not indicate that it is any way defective.The the customer paid was not for shipping, it was for insurance and handlingThe actual amount of shipping that we paid is shown on the customer invoice, $Per our terms on the website, the customer may return the product, but is responsible for the shipping we paid to ship it to them and they must ship it back to us, shipping charges paid by themWe had agreed to waive our usual restock fee for this gentlemenHe was previously issued an authorization to return the product on 12/21/Our return authorizations are good for daysWe will extend this for an additional days and he may still return this to us
It is STILLEN's goal to provide our customers with the best Customer Service and product(s) as possible In this case the customer has left out some important details that we feel are necessary to bring up.1) The customer and our company came to an agreement and the customer has been refunded.2) The product that was sent to the customer was the correct product for the vehicle The modifications required are clearly listed in the instructions which are on the product listing of our website.3) It is only reasonable that to return any product the product must be in new or "like new" condition The damage to the intake tubes was significant and it was very evident that the parts had been rubbing against each other in the return shipment Typically any product that is returned in damaged condition would not be accepted as a return When the customer was notified of this policy they became ***et and asked if there was anything that we could do to assist them In an effort to assist the customer we offered to sell the product on their behalf on eBay We said that we would give them 100% of the money from the sale The customer agreed that this was a reasonable and acceptable offer We listed the damaged product on our eBay store on behalf of the customer and sold them as we had originally agreed We do not feel that it is reasonable that the customer is now trying to renegotiate our agreement via filing a Revdex.com complaint
We have not seen this happen with sales of a great number of these barsAt our request, the customer supplied pictures that showed the pieces had not been properly installedDetailed installation instructions with pictures were included with the partThe end link hardware (not "M link") is available separately and we have offered to furnish this to the customer at our cost, approximately $There is nothing wrong with the product