Steve Norris DDS

Dear Mr [redacted] It is my understanding that you stopped by the store and picked up your plate on Saturday July 8th It was that day that you also decided to trade your truck for a new Dodge Challenger with us I very much appreciate the business and am very sorry for the confusion and delay in receiving your plate for the truck Seeing as you did receive the tag and proof that the vehicle was not salvaged or branded, and the fact you decided to do business with us again, I hope we can consider this matter closed If you have any problems, please feel free to contact me directlyThank you for everythingJon [redacted] General Sales Manager M&L Chrysler Dodge Jeep Ram

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 12227769, and find that this resolution is satisfactory to me.
Regards,
Tim ***

Dear Mr. [redacted],   We would like to thank you for your business, and making us aware of your concerns.   We use several vendors to make sure all of our inventory is displayed as accurately as possible.  In the case that a vendor may have displayed the vehicle incorrectly,...

 the following statement shows on all of our sites:"Picture may not represent actual vehicle. While we make every effort to ensure the data listed here is correct, there may be instances where some of the factory rebates, incentives, options or vehicle features may be listed incorrectly as we get data from multiple data sources. PLEASE MAKE SURE to confirm the details of this vehicle such as options, features and what factory rebates you may or may not qualify for with the dealer to ensure its accuracy. Dealer cannot be held liable for data that is listed incorrectly.Price does not include sales tax, title, tag or dealer administrative fees."  I have taken the time to look back at the display pages we had set up in our system for this vehicle and "Uconnect" was never clicked or displayed by us.  AJ, the sales manager, has since contacted you so that we can get a copy of what you saw, find the issue, verify it, and fix it.

Dear Mr. [redacted]  It is my understanding that you stopped by the store and picked up your plate on Saturday July 8th.  It was that day that you also decided to trade your truck for a new Dodge Challenger with us.  I very much appreciate the business and am very sorry for the confusion and delay in receiving your plate for the truck.  Seeing as you did receive the tag and proof that the vehicle was not salvaged or branded, and the fact you decided to do business with us again, I hope we can consider this matter closed.  If you have any problems, please feel free to contact me directly. Thank you for everything. Jon [redacted]General Sales Manager M&L Chrysler Dodge Jeep Ram.

Dear Mr. Lively, Thank you for taking the time to share your experience.  We strive to make everyone's car buying experience fantastic.  We want to reassure you that the truck you bought is not branded or salvaged.  In fact, it is factory certified. One of the requirements for a...

factory certification is that the vehicle not be a branded or salvaged title.  We would be glad to send you a carfax history report as well.  We do apologize for the delay in getting your tag.  We have spoken to you on numerous occasions about what happened with it.  We did purchase this vehicle from another dealer through an auction.  This means that the other dealer filled out most of the reassignment area before we got the title.  After you purchased the vehicle, we sent everything to our out-of-state titling service for processing.  A couple weeks later they sent it back and stated that the other dealer didn't fill the reassignment out with the correct date.  We cannot change or alter what the other dealer had done.  Our title clerk sent it back to them to get this fixed.  The other dealer was VERY unresponsive, even though our title clerk was calling them daily.  We finally received the the title back with the correct dates on it.  As of today, we have verified that the state of SC has received everything and they told us we should have the plate by the end of the week.  We will call you as soon as it comes in this week.  We have been made aware that you will be in the area this weekend, and would like to give you the option to pick it up, or we can over night it to you. Please let Kevin know as I know you have had several conversations with him.Thank you for your business, Jon [redacted]General Sales Manager