Steve Salyer Electric

When the customer called to get an electrician in their home to fix a light in their living room and check the heat pump/air conditioner, they stated that the light was getting power but not enough and that it sounded like the heat pump compressor was trying to kick on but could not The
office manager tried to schedule the owner out to give an estimate on what it would cost to complete the repairs, but the customer was adamant that they did not want an estimate, they wanted someone there as soon as we could get them there to fix it It ended up that we had a crew that could be made available that afternoon that we could send to make repairs and the customer wanted us to go ahead and send them When the electricians arrived they found a 3-way switch that was not working in the living room, upon closer investigation it was determined that the light was not working properly due to the fact that wires had been cut in the ceiling during the removal of a wall and these wires had been spliced back together improperly on the interior of a fake beam which had been added to the ceiling, our electricians had to trace wires to determine which wire went to each location in the living room in order to tell how to wire the 3-way switch properly The switch also had to be replaced because it was shorted out, apparently when the wire was cut
Our electricians then checked the power from the panel to the furnace and then from the panel to the outside heat pump/air conditioner unit All voltages tested properly to each unit, our electricians then recommended that the customer contact an HVAC company since the electric all checked out fine on the heat pump/air conditioner
Our electricians inspected both panels to ensure the proper torque specifications on the lugs and breakers while they were there
An invoice was mailed days after the service date, allowing time to make sure that there were no other issues and that all the problems had been resolvedApproximately two weeks after that, the customer called to complain about the bill and wanted us to lower it They were told we would look into it and get back with them After reviewing the project file, the scope of work which was performed, the travel involved to the project, time spent on the job performing the scope of work and the fact that it was an emergency call, we determined the charges to be fair We called the customer back and told them due to those above stated items, we felt the charges were in line and the bill would stand That invoice was mailed on 4/1/2014, a second invoice was mailed on 5/2/2014, a third invoice was mailed on 6/2/2014, a fourth invoice was mailed on 7/3/and a fifth invoice was mailed on 8/4/2014, each of the subsequent invoices after the first added a late fee, like any other bill that you receive After the fifth invoice, we determined it to be only a cost to us on what was probably a noncollectable account and at that point we began to look into collectionsThis is the first time that we have had to reply to a complaint through the Revdex.com, but it is nice to be able to publicly state the facts The general public has no idea of the costs incurred by businesses from government regulations, worker's comp, unemployment, the costs of trucks, maintenance to the vehicles, tags, insurance and a host of a hundred other costs and charges that we endure on a weekly basis in order to operate under the laws of this state and federal government And when a customer refuses to pay a bill, it only adds to our costs thus raising the price for the next customer Even when a customer pays late, the materials, labor costs and fuel and all the other costs go on irregardless of the fact that the income is not received Even the fact that we had to take time out of our day to answer this complaint is a cost to us The time that it takes to review a file, compile a timeline and sequence of events and to put those events into a form that is comprehend-able and not derogatory takes time away from paying customers and projects that could be deemed profitable

I am rejecting this response because: I was never offered an estimate nor was I "adamant" about them coming out that day, he is lyingThey told me they had a tech available and they could be there soon They never said anything about a charge for them driving to my houseAnd if they were "in the area" then why did they charge me a drive from their shop Either way I never agreed to a charge for them to drive to my house It's real unfortunate that they have BUSINESS EXPENSES, but what company doesn't! The only thing I agree upon is paying for the light being fixed, the time that WORKED I am still willing to pay that part of the bill, not the drive time and not the late charges If he had been reasonable when I first contacted him he wouldn't still be waiting to get paid
Regards,
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