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Steve Saunders Pump Service

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Steve Saunders Pump Service Reviews (1)

Review: I had a new well and pump installed at a rental property that I own. After the installation I had problems with the pump ( IT was to close to the bottom) My tenants family knew Steve Saunders and stated that he could do the work.. I contacted Steve and over the phone he agreed to raise the pump (20 feet)for a cost of $175.00 or for $350.00 he would pull the pump to make sure it was ok. We agreed we would meet at the jobsite at 10am the next morning.. At 9:30 Steve called to tell me that although he hadn't pulled the pump he knew that the check valve was stuck open ( he gave me several logical sounding reasons why he believed that) and that I needed a new check valve and a new pitless adapter.He could do all of this and raise the pump for $550.00. There was also a new $50.00 charge for the top of the well that he had to cut to get into the well.( I didn't know about that charge until after he had cut it off. The work was completed and I left the money inside of the rental for payment. When I got the receipt I noticed that the check valve was not on it but he was already gone and when I called his phone it went straight to voicemail..I let the well set overnight to allow the settlement to settle and the next day the water ran for 15 minutes and quit... The tenant called me and then she called Steve he told her that the well needed a check valve. I then called Steve he stated that he didn't put one in that he had lost money on the other parts because you couldn't use brass anymore and the he didn't feel like after he pulled the pump I needed one. I restated that I paid for the check valve and installation and he needed to put one in. He then hung up. I called back the next day to follow up on the check valve and he stated " That he had charged me for one but since he didn't need it and the other parts were more expensive that it wasn't his problem. And once again he hung up. In all I paid Steve for parts and labor that he did not provide.Desired Settlement: The cost to have someone pull the pump 350.00-the cost of the check valve 105.00 ( per Steve's quote)for a total refund of 455.00

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Description: WATER WELLS - PUMPS SALES & SERVICE

Address: 1410 Sleepy Hollow Rd, Moneta, Virginia, United States, 24121

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